Metro RV

★★★★★
  • 160 W Olive Ave

    Burbank, CA 91502

    Cross street: S. Lake Street

    Map & Directions
  • 800-400-7544

About Metro RV

Details
Hours
Sales Hours: Monday - Saturday 9am - 6pm Sunday 10am - 5pm

Automotive

Automotive
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I have been an RVer for years. I'm on my 4th unit to date and camp frequently. I found Metro RV years ago after having terrible luck with one of the local Big Box type stores repeatedly. ( I wont mention them by name because I don't want to give them any more publicity) When my gen quit on my way out to Thousand Trails Santa Barbara one weekend, I stopped in without an appointment., The service guy knew which model I had just by looking at it and even knew of a prevalent problem they had with this model. He quoted me an estimate and sure enough he was right. They replaced the part, were under budget and had the part in stock!! I cant tell you how many times my rig sat in the Big Box place for weeks or months for something stupid. Anyway, I was very happy and made my trip. When I had a chance encounter with a guide post at a local gas station, I took the rig down to them for repair and again, the work was under estimate and excellent! I have had my black tank repaired, my a/c, had a new awning installed and each time the work was great. I personally have had no problems with them outside an occasional brief parts delay which comes with having an older unit and never weeks or moths. I would and do recommend them to my friends and people I meet along the way..excellent consistent work! (As a side note, my neighbors rent units from them to go with us to Santa Barbara from time to time and always have good luck. Aside from an occasional burnt out bulb or something simple, the units are clean and have all the goodies. I guess their (Metro's) units are privately owned and not the stripped down models I see out there sometimes that look like giant billboards... I personally would never drive what looks like a giant billboard! ha ha! )

5
★★★★★

I have been an RVer for years. I'm on my 4th unit to date and camp frequently. I found Metro RV years ago after having terrible luck with one of the local Big Box type stores repeatedly. ( I wont mention them by name because I don't want to give them any more publicity) When my gen quit on my way out to Thousand Trails Santa Barbara one weekend, I stopped in without an appointment., The service guy knew which model I had just by looking at it and even knew of a prevalent problem they had with this model. He quoted me an estimate and sure enough he was right. They replaced the part, were under budget and had the part in stock!! I cant tell you how many times my rig sat in the Big Box place for weeks or months for something stupid. Anyway, I was very happy and made my trip. When I had a chance encounter with a guide post at a local gas station, I took the rig down to them for repair and again, the work was under estimate and excellent! I have had my black tank repaired, my a/c, had a new awning installed and each time the work was great. I personally have had no problems with them outside an occasional brief parts delay which comes with having an older unit and never weeks or moths. I would and do recommend them to my friends and people I meet along the way..excellent consistent work! (As a side note, my neighbors rent units from them to go with us to Santa Barbara from time to time and always have good luck. Aside from an occasional burnt out bulb or something simple, the units are clean and have all the goodies. I guess their (Metro's) units are privately owned and not the stripped down models I see out there sometimes that look like giant billboards... I personally would never drive what looks like a giant billboard! ha ha! )

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Mark S. January 07, 2014 \r
Excellent Service! \r
\r
I have been an RVer for years. I'm on my 4th unit to date and camp frequently. I found Metro RV years ago after having terrible luck with one of the local Big Box type stores

3
★★★★★

\r
Mark S. January 07, 2014 \r
Excellent Service! \r
\r
I have been an RVer for years. I'm on my 4th unit to date and camp frequently. I found Metro RV years ago after having terrible luck with one of the local Big Box type stores

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DO NOT DO ANY BUSINESS WITH METRO RV UNDER ANY CIRCUMSTANCE!!!\r
THEY HAVE NOT BEEN ALLOWED TO RENEW THEIR SALES LICENSE AND WILL NEVER BE ABLE TO DO SO AGAIN IN CALIFORNIA!!!\r
They are under investigation by the CA DMV for multiple cases

3
★★★★★

DO NOT DO ANY BUSINESS WITH METRO RV UNDER ANY CIRCUMSTANCE!!!\r
THEY HAVE NOT BEEN ALLOWED TO RENEW THEIR SALES LICENSE AND WILL NEVER BE ABLE TO DO SO AGAIN IN CALIFORNIA!!!\r
They are under investigation by the CA DMV for multiple cases

.

I wished I would have checked the Yelp reviews before coming to this place.

I was told that financing for an RV would be attainable and I was "practically approved" by the dealership, but about a week or so later after the full down payment (which ended up being $4000 dollars), the "financial" guys FINALLY called me up and told me I was not going to get approved. With that, I had to chase down the dealership in attempt to get my down payment back and it's been 2 months and they still have not returned it to me, despite my calls, and their promises. They were supposed to have returned it as soon as the financing fell through and it's a large amount of money that they're holding on to illegitimately, since I have no RV or anything. Since then, I've filed a dispute against them from my credit card company, but this place is pretty shady and I would NOT recommend or trust them with any amount of money.

The sales guy "Alfonso" may seem like a nice friendly guy at first, but will drop off the face of the earth and is unreliable the instant you make your purchase or bring up any concerns.

1
★☆☆☆☆

I wished I would have checked the Yelp reviews before coming to this place.

I was told that financing for an RV would be attainable and I was "practically approved" by the dealership, but about a week or so later after the full down payment (which ended up being $4000 dollars), the "financial" guys FINALLY called me up and told me I was not going to get approved. With that, I had to chase down the dealership in attempt to get my down payment back and it's been 2 months and they still have not returned it to me, despite my calls, and their promises. They were supposed to have returned it as soon as the financing fell through and it's a large amount of money that they're holding on to illegitimately, since I have no RV or anything. Since then, I've filed a dispute against them from my credit card company, but this place is pretty shady and I would NOT recommend or trust them with any amount of money.

The sales guy "Alfonso" may seem like a nice friendly guy at first, but will drop off the face of the earth and is unreliable the instant you make your purchase or bring up any concerns.

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.

Watch what you are entering into... took over 2hours to pick the RV up, and over 30 days to get deposit back.... still waiting... actual RV was fine, service questionable.

3
★★★★★

Watch what you are entering into... took over 2hours to pick the RV up, and over 30 days to get deposit back.... still waiting... actual RV was fine, service questionable.

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I had a wonderful time this summer exploring the great northwest with my family. Who knew a roadtrip as adults could be just as fun as when we were kids. \r
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Thank you Metro RV for all the assistance and being part of the fun times!

3
★★★★★

I had a wonderful time this summer exploring the great northwest with my family. Who knew a roadtrip as adults could be just as fun as when we were kids. \r
\r
Thank you Metro RV for all the assistance and being part of the fun times!

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Thanks again for the great service from you and your team. I arrived home in AR Sunday morning at 11am and the Fun Mover was flawless on my drive home. \r
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Your right, it's a great machine!\r
\r
-Tim

3
★★★★★

Thanks again for the great service from you and your team. I arrived home in AR Sunday morning at 11am and the Fun Mover was flawless on my drive home. \r
\r
Your right, it's a great machine!\r
\r
-Tim

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I was very pleased with Alfonso. He was very helpful with everything. Ray was Great. Danny was extremely helpful in everything. I was very Satisfied.\r
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-Gregory

3
★★★★★

I was very pleased with Alfonso. He was very helpful with everything. Ray was Great. Danny was extremely helpful in everything. I was very Satisfied.\r
\r
-Gregory

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RV delivered when promised.\r
RV delivered with everything working.\r
All promises made at time of sale fulfilled at delivery.\r
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Cleanliness of RV at delivery - five stars\r
Satisfaction with RV orientation - five stars\r
Satisfaction

3
★★★★★

RV delivered when promised.\r
RV delivered with everything working.\r
All promises made at time of sale fulfilled at delivery.\r
\r
Cleanliness of RV at delivery - five stars\r
Satisfaction with RV orientation - five stars\r
Satisfaction

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Everyone was extremely helpful. Cheryl was very helpful. Danny's expertise was tremendous. Mario fixed everything and Ray helped with everything.

3
★★★★★

Everyone was extremely helpful. Cheryl was very helpful. Danny's expertise was tremendous. Mario fixed everything and Ray helped with everything.

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Without Metro I would have been a mess. They were friendly and helpful, answering all my questions. In August 2011 Cheryl helped me figure out what I wanted in my RV, because I was wrong! Dont get me wrong, after leaving Metro I did my

3
★★★★★

Without Metro I would have been a mess. They were friendly and helpful, answering all my questions. In August 2011 Cheryl helped me figure out what I wanted in my RV, because I was wrong! Dont get me wrong, after leaving Metro I did my

.

Just want to let anyone know if your thinking of renting an R.V. you will experience nothing but great customer service and rental through metro r.v. This is our second time back and will always recommend Metro RV!

3
★★★★★

Just want to let anyone know if your thinking of renting an R.V. you will experience nothing but great customer service and rental through metro r.v. This is our second time back and will always recommend Metro RV!

.

The very first time i went to metro rv to sell my rv was amazing.
Ulises and Joseph, helped me and unlike other places I've been too, they werent interested on my 1995 tioga and I really didn't have any experience on selling rv's and

3
★★★★★

The very first time i went to metro rv to sell my rv was amazing.
Ulises and Joseph, helped me and unlike other places I've been too, they werent interested on my 1995 tioga and I really didn't have any experience on selling rv's and

.

Without Metro I would have been a mess. They were friendly and helpful, answering all my questions. In August 2011 Cheryl helped me figure out what I wanted in my RV, because I was wrong! Don

3
★★★★★

Without Metro I would have been a mess. They were friendly and helpful, answering all my questions. In August 2011 Cheryl helped me figure out what I wanted in my RV, because I was wrong! Don

.

We had a great experience with Metro RV. They had a very nice selection. They were very patient and non-pushy. They were truly great. The best part about them is their customer service before and after the purchase. Ray is a great

3
★★★★★

We had a great experience with Metro RV. They had a very nice selection. They were very patient and non-pushy. They were truly great. The best part about them is their customer service before and after the purchase. Ray is a great

.

I had been shopping for an RV/Travel Trailer for quite a few months. I had gone back to Metro RV due to the quality of their inventory/presentation of the units by Alfonso. After shopping around at other dealers . . I had finally found the

3
★★★★★

I had been shopping for an RV/Travel Trailer for quite a few months. I had gone back to Metro RV due to the quality of their inventory/presentation of the units by Alfonso. After shopping around at other dealers . . I had finally found the

.

Having just purchased a 35' foot Fleetwood RV from Metro RV, we were delighted with the entire process and felt, upon looking at the other reviews listed here, that we needed to add our experience and help create some fair balance.

As

3
★★★★★

Having just purchased a 35' foot Fleetwood RV from Metro RV, we were delighted with the entire process and felt, upon looking at the other reviews listed here, that we needed to add our experience and help create some fair balance.

As

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Metro RV's parts and labor department is awesome. Danny in service was truly legendary and helped us get rare parts, gave us great prices, and was beyond accommodating with our requests. I vouch for his sincerity and business practices.

3
★★★★★

Metro RV's parts and labor department is awesome. Danny in service was truly legendary and helped us get rare parts, gave us great prices, and was beyond accommodating with our requests. I vouch for his sincerity and business practices.

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Great Service: very helpfull great work

3
★★★★★

Great Service: very helpfull great work

.

Having just purchased a 35' foot Fleetwood RV from Metro RV, we were delighted with the entire process and felt, upon looking at the other reviews listed here, that we needed to add our experience and help create some fair balance.

As

3
★★★★★

Having just purchased a 35' foot Fleetwood RV from Metro RV, we were delighted with the entire process and felt, upon looking at the other reviews listed here, that we needed to add our experience and help create some fair balance.

As

.

March ??10 we purchased a 2006, Gulf Stream Ultra C from RV Metro. We traded in our weekend warrior which was written into the contract as RV Metro was to pay off the remaining loan. I sent a check, (#2262) to pay off the $865 over the agreed upon amount that was due on our loan $21,865.00. The check was received on March 21st and cashed on March 23rd. Clearly marked and agreed upon to be the final payment on the Weekend Warrior we traded in. No money was sent to USBank.

April 3rd, I called our extended warranty company to let them know we were no longer the owners of the camper/loan and would like our refunded amount. I was told that I need to have a letter from the loan company stating that the loan was paid off in full.

April 3rd, 2010, I called to confirm that the full loan of $21,865.08 was cleared and paid off and the account closed, at that time I was informed by USBank that no payment had been made and we were actually late with the April payment. I called and spoke with Ray, who informed me that he was waiting for Essex to send them a check to pay off the USBank loan, he would receive that the following day and payoff our loan. I called Essex and found out that a check would arrive the next morning via fed ex. I called and confirmed the next morning that Ray did receive the check and he told me that it could take up to 10 days to pay off the loan.

Extended Warranty Issues:
April 5, 2010 ~ we came across a posting regarding an extended warranty not being submitted and paid by RV Metro. I called the # on our copy of the new extended warranty and was told that nothing had been received, but to give it one full month from date of purchase (mid March). So I called a few more time until the end of April and was told that still nothing was turned in. I called and was directed to Lynn, who assured me that the extended warranty was not only sent in, but paid in full. So, another # for me to call weekly along with USBank and Metro RV. Had I not called every few days to all three #'s, our Extended Warranty would never have been paid. Which did not take place until mid June, after I threatened to start this process.

April 13th, I called USBank and was told that no, not a single cent has been applied to the account as payment since my last payment in March. A late fee of $11.90 had been applied to the account. I then called Ray at Metro RV, and was told by him and Lynn or Linda, that a payment would be made today in the amount of $300 to keep the account in good standing, cannot be considered in good standing, if a late fee is attached.

April 26th, I called Metro RV, during this conversation, he told me that the loan again would be paid off with in the next 10 - 14 days. I did not hear back from anyone, so I had to call back again. When I did, I was rudely dealt with by Lynn, who told me that I have nothing to worry about, they made a $300 payment, the loan is fine and will be paid off in the next 10 days.....

I have had to call almost weekly for the first few months, and for sure when a payment was due, to remind them make a payment. I am done. It is September 30, 2010. RV Metro, Figure it out.

PS, whomever they sold our Weekend Warrior to is probably looking for the pink slip, and since the loan is still in my name, US Bank is not going to release it to them.

0
★☆☆☆☆

March ??10 we purchased a 2006, Gulf Stream Ultra C from RV Metro. We traded in our weekend warrior which was written into the contract as RV Metro was to pay off the remaining loan. I sent a check, (#2262) to pay off the $865 over the agreed upon amount that was due on our loan $21,865.00. The check was received on March 21st and cashed on March 23rd. Clearly marked and agreed upon to be the final payment on the Weekend Warrior we traded in. No money was sent to USBank.

April 3rd, I called our extended warranty company to let them know we were no longer the owners of the camper/loan and would like our refunded amount. I was told that I need to have a letter from the loan company stating that the loan was paid off in full.

April 3rd, 2010, I called to confirm that the full loan of $21,865.08 was cleared and paid off and the account closed, at that time I was informed by USBank that no payment had been made and we were actually late with the April payment. I called and spoke with Ray, who informed me that he was waiting for Essex to send them a check to pay off the USBank loan, he would receive that the following day and payoff our loan. I called Essex and found out that a check would arrive the next morning via fed ex. I called and confirmed the next morning that Ray did receive the check and he told me that it could take up to 10 days to pay off the loan.

Extended Warranty Issues:
April 5, 2010 ~ we came across a posting regarding an extended warranty not being submitted and paid by RV Metro. I called the # on our copy of the new extended warranty and was told that nothing had been received, but to give it one full month from date of purchase (mid March). So I called a few more time until the end of April and was told that still nothing was turned in. I called and was directed to Lynn, who assured me that the extended warranty was not only sent in, but paid in full. So, another # for me to call weekly along with USBank and Metro RV. Had I not called every few days to all three #'s, our Extended Warranty would never have been paid. Which did not take place until mid June, after I threatened to start this process.

April 13th, I called USBank and was told that no, not a single cent has been applied to the account as payment since my last payment in March. A late fee of $11.90 had been applied to the account. I then called Ray at Metro RV, and was told by him and Lynn or Linda, that a payment would be made today in the amount of $300 to keep the account in good standing, cannot be considered in good standing, if a late fee is attached.

April 26th, I called Metro RV, during this conversation, he told me that the loan again would be paid off with in the next 10 - 14 days. I did not hear back from anyone, so I had to call back again. When I did, I was rudely dealt with by Lynn, who told me that I have nothing to worry about, they made a $300 payment, the loan is fine and will be paid off in the next 10 days.....

I have had to call almost weekly for the first few months, and for sure when a payment was due, to remind them make a payment. I am done. It is September 30, 2010. RV Metro, Figure it out.

PS, whomever they sold our Weekend Warrior to is probably looking for the pink slip, and since the loan is still in my name, US Bank is not going to release it to them.

.

I wish i had read the reviews on Google, Yelp, Citysearch, and The Better Business Bureau BEFORE doing business with this company. If you do, you'll see a pattern of unhappy customers and outright fraud.

I strongly recommend you find another company to buy or rent from, but if you insist on MetroRV you should have an attorney review the agreements, record your conversations with them, and make a video record of everything... and frankly I'm pretty sure even THEN they'd figure out how to screw you.

Save yourself the trouble... do NOT do business with Metro RV Inc.

0
★☆☆☆☆

I wish i had read the reviews on Google, Yelp, Citysearch, and The Better Business Bureau BEFORE doing business with this company. If you do, you'll see a pattern of unhappy customers and outright fraud.

I strongly recommend you find another company to buy or rent from, but if you insist on MetroRV you should have an attorney review the agreements, record your conversations with them, and make a video record of everything... and frankly I'm pretty sure even THEN they'd figure out how to screw you.

Save yourself the trouble... do NOT do business with Metro RV Inc.

Pros: Seemingly good prices!

Cons: Fraud, theft, lies, and deception!

.

We recently purchased an RV from Metro and the experience was definitely a positive one. Everyone was extremely nice and bent over backwards to accomodate us and make sure we were satisfied customers. The whole experience was great from beginning to end.

2
★★★★★

We recently purchased an RV from Metro and the experience was definitely a positive one. Everyone was extremely nice and bent over backwards to accomodate us and make sure we were satisfied customers. The whole experience was great from beginning to end.

Pros: Excellent customer service

Cons: none

.

I consigned my RV with Metro RV. They picked it up at my house. The driver was a very sweet older gentleman. It took 2 months to sell it but they did everything they promised. We serviced the RV with Metro for years before my husband passed away. Jesse in service is the reason I always brought it their and if I ever get another RV I will be certain to go back to him.

2
★★★★★

I consigned my RV with Metro RV. They picked it up at my house. The driver was a very sweet older gentleman. It took 2 months to sell it but they did everything they promised. We serviced the RV with Metro for years before my husband passed away. Jesse in service is the reason I always brought it their and if I ever get another RV I will be certain to go back to him.

Pros: Jesse

Cons: None

.

purchased a motor home in Sept 08 and paid $2310 for a service agreement for 3 yrs 36000 miles, In June 09 had to take it in for repairs and when the Service agreement company was contacted they did not have payment from metro or a repair contract to cover our items. Metro cut a check directly for the small amount to cover that incident and said the warranty item would be taken care of. The generator failed shortly after that and again the company said we did not have a contract. After numerous attempts to get this resolved a complaint was then filed and a small claims action started which has not ended as of Nov 09. Metro attempted to resolve with another Service agreement but has not paid for it or gotten a binder on it either as of Dec 09. Instead they are attempting to get out of the resolution with claiming bankruptcy filing in Dec 08 means they do not have to pay or refund this money. How many other Warranty monies have not been paid or kept by Metro can only be found out as others come forward or check before the warranty expires on their unit or complain and get on the record if they have a repair issue. This is purely a dishonest practice that any honest company would fix without fail. I would go to someone else for purchase of such a valuable item and check them out beforehand for complaints. Let the buyer beware.

0
★☆☆☆☆

purchased a motor home in Sept 08 and paid $2310 for a service agreement for 3 yrs 36000 miles, In June 09 had to take it in for repairs and when the Service agreement company was contacted they did not have payment from metro or a repair contract to cover our items. Metro cut a check directly for the small amount to cover that incident and said the warranty item would be taken care of. The generator failed shortly after that and again the company said we did not have a contract. After numerous attempts to get this resolved a complaint was then filed and a small claims action started which has not ended as of Nov 09. Metro attempted to resolve with another Service agreement but has not paid for it or gotten a binder on it either as of Dec 09. Instead they are attempting to get out of the resolution with claiming bankruptcy filing in Dec 08 means they do not have to pay or refund this money. How many other Warranty monies have not been paid or kept by Metro can only be found out as others come forward or check before the warranty expires on their unit or complain and get on the record if they have a repair issue. This is purely a dishonest practice that any honest company would fix without fail. I would go to someone else for purchase of such a valuable item and check them out beforehand for complaints. Let the buyer beware.

Pros: none

Cons: pocketed warranty payment

.

What a disaster! Save your time and money, go elsewhere!! Here's my story so you can avoid getting the same treatment.

Found them through an internet booking company. Was a gr8 price for Burning Man festival.
Came to collect and the driver's air conditioning didn't work, wait or go? driving through the desert without air conditioning was a bad idea!! During the RV check the fridge door fell off, they used a piece of wire to fix it. Didn't close properly, food never cooled, less shelf life! The outside was still dirty. We were on a mission and couldn't wait around for 2 days to get it all fixed. Try finding a replacement RV anywhere on the west coast the day before Burning Man starts! also lose your entire fee. Trapped!
They take full payment 30 days before the booking and you lose it if you cancel!! yikes. i was double charged the pre-paid $250 cleaning fee between the internet company (who transferred fee to MetroRV) and Metro RV, which took about 20 emails and 4 calls for Metro to finally agree to pay back.

Amazingly nothing else broke down on the trip, with the exception of the main door lock hinge, so we couldn't lock the RV. Joy! And the spare key being bent and therefore useless.

Upon return there was a small (size of a quarter) scratch from a bike handle on the rack at the rear of the RV. Metro provide a quote from their own service dept of $359 including 2hrs at $120 /hr. As if the service guys are making more than $20hr. Rip off, and i was refused a 2nd quote from an independent provider. Note it is just under most insurance deductible amounts so that they don't have to deal with an insurance company!

Finally, 'le piece de resistance' of my DISertation! Metro RV state return of the $1000 bond within 15 business days. I called the accounts department after 18 business days and nothing done, told they will process today but it may take 3-5 days to show up on the card. 5 business days later i check and sure enough no refund. Call them again and told "i'll call you back in an hour", no call back. Call again in the afternoon and the accounts person is at lunch, but the customer service person says she will do it, and i should relax and not worry about it. Get the sense i'm getting the run around.

Here's a little diatribe of the conversation with the accounts dept.
Called the next day at midday and told that it was processed an hour ago but it won't show up on your statement for 2-3days. Can you send me a confirmation, Sorry i don't have an email service. Their customer service department does. So now i wait to see if it actually comes through.

Why wasn't it done a week ago when you said you would run it then?
Because their policy is to only return deposits to a set amount of what's left in their bank account, once it hits that limit the unpaid returns wait till the following week. The use it to cash flow their dodgy business. Ahhah! improper practice under fair trading, a breach of their lengthy rental agreement, no recourse for the customer but to be expected in this economy.

Over and above the issues outlined, the customer service was dreadful, i felt like i had to earn the right to be a customer, anything i asked for was a hassle or met with resistance. The product quality for the money paid was poor.

If your thinking of using Metro RV best avoid as it'll likely end up costing you more in time, stress and $'s than the bargain you were hoping for.

If you are thinking of renting from Metro RV then think again, because it will end up costing you more in time and $'s than you bargained for.

0
★☆☆☆☆

What a disaster! Save your time and money, go elsewhere!! Here's my story so you can avoid getting the same treatment.

Found them through an internet booking company. Was a gr8 price for Burning Man festival.
Came to collect and the driver's air conditioning didn't work, wait or go? driving through the desert without air conditioning was a bad idea!! During the RV check the fridge door fell off, they used a piece of wire to fix it. Didn't close properly, food never cooled, less shelf life! The outside was still dirty. We were on a mission and couldn't wait around for 2 days to get it all fixed. Try finding a replacement RV anywhere on the west coast the day before Burning Man starts! also lose your entire fee. Trapped!
They take full payment 30 days before the booking and you lose it if you cancel!! yikes. i was double charged the pre-paid $250 cleaning fee between the internet company (who transferred fee to MetroRV) and Metro RV, which took about 20 emails and 4 calls for Metro to finally agree to pay back.

Amazingly nothing else broke down on the trip, with the exception of the main door lock hinge, so we couldn't lock the RV. Joy! And the spare key being bent and therefore useless.

Upon return there was a small (size of a quarter) scratch from a bike handle on the rack at the rear of the RV. Metro provide a quote from their own service dept of $359 including 2hrs at $120 /hr. As if the service guys are making more than $20hr. Rip off, and i was refused a 2nd quote from an independent provider. Note it is just under most insurance deductible amounts so that they don't have to deal with an insurance company!

Finally, 'le piece de resistance' of my DISertation! Metro RV state return of the $1000 bond within 15 business days. I called the accounts department after 18 business days and nothing done, told they will process today but it may take 3-5 days to show up on the card. 5 business days later i check and sure enough no refund. Call them again and told "i'll call you back in an hour", no call back. Call again in the afternoon and the accounts person is at lunch, but the customer service person says she will do it, and i should relax and not worry about it. Get the sense i'm getting the run around.

Here's a little diatribe of the conversation with the accounts dept.
Called the next day at midday and told that it was processed an hour ago but it won't show up on your statement for 2-3days. Can you send me a confirmation, Sorry i don't have an email service. Their customer service department does. So now i wait to see if it actually comes through.

Why wasn't it done a week ago when you said you would run it then?
Because their policy is to only return deposits to a set amount of what's left in their bank account, once it hits that limit the unpaid returns wait till the following week. The use it to cash flow their dodgy business. Ahhah! improper practice under fair trading, a breach of their lengthy rental agreement, no recourse for the customer but to be expected in this economy.

Over and above the issues outlined, the customer service was dreadful, i felt like i had to earn the right to be a customer, anything i asked for was a hassle or met with resistance. The product quality for the money paid was poor.

If your thinking of using Metro RV best avoid as it'll likely end up costing you more in time, stress and $'s than the bargain you were hoping for.

If you are thinking of renting from Metro RV then think again, because it will end up costing you more in time and $'s than you bargained for.

Pros: Zero

Cons: Thieves, Rude and agressive

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Avoid at all costs!! Completely dishonest. Do your homework and see their "F" rating with thebureau. 19 complaints filed!! We bought a motorhome for $136k+, gave them our deposit then they refused to return phone calls when we were trying to schedule the final payment and pick up. Finally got someone on the phone the 4th day and were told they sold it to someone else!! Ray is outright rude and made personal comments about us several times. We found they were erroneously calculating tax and DMV fees on their "Dealer Prep" fee. Since they refused to explain, I can only assume they wanted to pocket the extra several hundred dollars when the final accounting was done and most buyers would have no clue. We had a verbal and written acceptance of the sales price as well as our deposit to them which made not one bit of difference. The "General Manager" refuses to return calls at this point as well. We're now out the costs of the financing we obtained as well as the time put in to negotiating and trips up to their dealership. We'll be notifying every consumer agency as well as the manufacturer and exploring every recourse we can find.

0
★☆☆☆☆

Avoid at all costs!! Completely dishonest. Do your homework and see their "F" rating with thebureau. 19 complaints filed!! We bought a motorhome for $136k+, gave them our deposit then they refused to return phone calls when we were trying to schedule the final payment and pick up. Finally got someone on the phone the 4th day and were told they sold it to someone else!! Ray is outright rude and made personal comments about us several times. We found they were erroneously calculating tax and DMV fees on their "Dealer Prep" fee. Since they refused to explain, I can only assume they wanted to pocket the extra several hundred dollars when the final accounting was done and most buyers would have no clue. We had a verbal and written acceptance of the sales price as well as our deposit to them which made not one bit of difference. The "General Manager" refuses to return calls at this point as well. We're now out the costs of the financing we obtained as well as the time put in to negotiating and trips up to their dealership. We'll be notifying every consumer agency as well as the manufacturer and exploring every recourse we can find.

Pros: Leonard Lujan

Cons: Everything

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My headline says it all. In may 08 i consigned my rv with metro rv burbank. They promised me 60k when it sold. As soon as they had a customer the so called manager called and told me that my coach needed tons of work. This was a month later. The coach was perfect. When I refused he had a big attitude. The coach sold anyways. This was the beginning of june. When i tried to get my check in aug. 2 MONTHS LATER!!!! The worthless people in the front office. Hector and lynn gave me every excuse under the sun. The gm Roberto would not return my calls and would leave the office when I would show up. Chicken . Finally in december, 6 MONTHS LATER. I got a check that bounced. Never never i repeat never do business with these scam artist . Ive lost way too much sleep worrying about this. Im shocked there still in business.

0
★☆☆☆☆

My headline says it all. In may 08 i consigned my rv with metro rv burbank. They promised me 60k when it sold. As soon as they had a customer the so called manager called and told me that my coach needed tons of work. This was a month later. The coach was perfect. When I refused he had a big attitude. The coach sold anyways. This was the beginning of june. When i tried to get my check in aug. 2 MONTHS LATER!!!! The worthless people in the front office. Hector and lynn gave me every excuse under the sun. The gm Roberto would not return my calls and would leave the office when I would show up. Chicken . Finally in december, 6 MONTHS LATER. I got a check that bounced. Never never i repeat never do business with these scam artist . Ive lost way too much sleep worrying about this. Im shocked there still in business.

Pros: nothing

Cons: everything

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I had to take Metro to court to get my money back for an unsafe motor home, they would not even make things right without going to court.

0
★☆☆☆☆

I had to take Metro to court to get my money back for an unsafe motor home, they would not even make things right without going to court.

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I just rented a motor home from here, and I have to tell you that they have some of the best customer service around. I didn't know a thing about renting a motor home at all, and I was a little scared coming in. I thought they would be like used car salesmen and try and push me into something I didn't want to rent, but they weren't like that at all! I went through Chris in the Rental Department (amazing!), and he was just so helpful with everything. He broke it down for me step by step and even helped me find RVs that were within my budget rather than out of it! All in all, a great experience. If you've never rented a motor home before, this is the place to go.

2
★★★★★

I just rented a motor home from here, and I have to tell you that they have some of the best customer service around. I didn't know a thing about renting a motor home at all, and I was a little scared coming in. I thought they would be like used car salesmen and try and push me into something I didn't want to rent, but they weren't like that at all! I went through Chris in the Rental Department (amazing!), and he was just so helpful with everything. He broke it down for me step by step and even helped me find RVs that were within my budget rather than out of it! All in all, a great experience. If you've never rented a motor home before, this is the place to go.

Pros: Chris in Rental Dept., Customer Service, Prices, Selection

Cons: N/A

 

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