Vca Specialty Animal Hospital

★★☆☆☆

About Vca Specialty Animal Hospital

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  • Veterinarians
  • Emergency Vets

Pets & Animals

Pets & Animals
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1. Doctors and staff: Compassionate staff and doctors are conscientious, professional, highly skilled ?? this is a teaching hospital --the UCLA (or maybe LA County Hospital) of vet hospitals. My golden retriever needed major emergency surgery --he had inhaled a foxtail which formed an abscess between his lungs that attached to the lining of his heart. He was in pain, had fluid in his lungs -- the abscess had to be removed. Dr. Tina Owen performed the surgery -- she is a Diplomate, Board Certified DVM --I couldn't have asked for a better surgeon anywhere -- she was skilled, professional, compassionate, an A+. Dr. Owen's assistant, Tina Martinez is also an A+ --she was extremely knowledgeable, professional and warm. Dr. Cabrerra -also excellent -- - professional and compassionate ?? she provided some of the post-op care. Further, the front office staff was always extremely courteous, as were the surgery techs that were taking care of the hospitalized animals.

Be aware, however that the night staff for hospitalized pets are veterinary interns (have finished vet school, but are still in training) and vet techs -- there is a supervising DVM on call but not on the premises. While they all seemed quite competent, however, my mind was not completely at ease after hours in the post-surgical area.

2. The Facility: This is the downside, and why I gave VCA WLA three stars instead of 5. This facility is in desperate need of remodeling - old and run down -- the front waiting area is kept very clean -- however, the hallways upstairs and the back elevators (used to visit the hospitalized pets) didn't feel clean -- white power in elevator and in hallways from construction to create an office for a veterinary cardiologist. Post surgical area is small and cramped, Small cages for large animals: my golden had just enough room to stand up, lie down (without stretching out). There is no place close by to take the sickest animals to relieve themselves. The techs walk them up and down the hallways --my golden is not used to relieving himself in the house so on some days he held his urine and bowel movement -- was leaking urine into his cage. Very depressing.
3. The cost -- This facility is expensive -- my total charge was $13,000 for major surgery + 5 1/2 days of hospitalization -- However ?? they do have a plan which allows you to pay the bill in one year without interest. I don??t know what other hospitals charge, and at the end of the day: THEY SAVED MY DOG! This experience is a great argument for pet insurance -- which I will surely investigate in the next few weeks.

*** Highly recommend that if your pet is hospitalized at this (or any!) facility for any length of time, that you have your regular veterinarian stay in close touch with the supervising DVMs. I was in constant communication with my wonderful vet, Dr. Phil Caldwell, from Szanto Vet Center in Sherman Oaks -- Dr. Caldwell spoke several times with the surgeons, and even went to visit my golden one evening to check medications and his condition....I do feel (they may dispute this, but it is my strong instinct ) that an intervention from a qualified professional (DVM) willonly enhance the quality of care you receive for your pet.

2
★★★★☆

1. Doctors and staff: Compassionate staff and doctors are conscientious, professional, highly skilled ?? this is a teaching hospital --the UCLA (or maybe LA County Hospital) of vet hospitals. My golden retriever needed major emergency surgery --he had inhaled a foxtail which formed an abscess between his lungs that attached to the lining of his heart. He was in pain, had fluid in his lungs -- the abscess had to be removed. Dr. Tina Owen performed the surgery -- she is a Diplomate, Board Certified DVM --I couldn't have asked for a better surgeon anywhere -- she was skilled, professional, compassionate, an A+. Dr. Owen's assistant, Tina Martinez is also an A+ --she was extremely knowledgeable, professional and warm. Dr. Cabrerra -also excellent -- - professional and compassionate ?? she provided some of the post-op care. Further, the front office staff was always extremely courteous, as were the surgery techs that were taking care of the hospitalized animals.

Be aware, however that the night staff for hospitalized pets are veterinary interns (have finished vet school, but are still in training) and vet techs -- there is a supervising DVM on call but not on the premises. While they all seemed quite competent, however, my mind was not completely at ease after hours in the post-surgical area.

2. The Facility: This is the downside, and why I gave VCA WLA three stars instead of 5. This facility is in desperate need of remodeling - old and run down -- the front waiting area is kept very clean -- however, the hallways upstairs and the back elevators (used to visit the hospitalized pets) didn't feel clean -- white power in elevator and in hallways from construction to create an office for a veterinary cardiologist. Post surgical area is small and cramped, Small cages for large animals: my golden had just enough room to stand up, lie down (without stretching out). There is no place close by to take the sickest animals to relieve themselves. The techs walk them up and down the hallways --my golden is not used to relieving himself in the house so on some days he held his urine and bowel movement -- was leaking urine into his cage. Very depressing.
3. The cost -- This facility is expensive -- my total charge was $13,000 for major surgery + 5 1/2 days of hospitalization -- However ?? they do have a plan which allows you to pay the bill in one year without interest. I don??t know what other hospitals charge, and at the end of the day: THEY SAVED MY DOG! This experience is a great argument for pet insurance -- which I will surely investigate in the next few weeks.

*** Highly recommend that if your pet is hospitalized at this (or any!) facility for any length of time, that you have your regular veterinarian stay in close touch with the supervising DVMs. I was in constant communication with my wonderful vet, Dr. Phil Caldwell, from Szanto Vet Center in Sherman Oaks -- Dr. Caldwell spoke several times with the surgeons, and even went to visit my golden one evening to check medications and his condition....I do feel (they may dispute this, but it is my strong instinct ) that an intervention from a qualified professional (DVM) willonly enhance the quality of care you receive for your pet.

Pros: Highly trained DVMs, compassionate staff

Cons: old, depressing facility

.

VCA is a rip off. They have great vets but are taught to do as many procedures as possible to pad the bill.

VCA owns Antech Diagnostics which provides all the tests at a cost to VCA at about 1/4 what they charge outside vets.

Now that people are hurting for money and fewer are going to vets, vets have compensated by raising their fees and stiffing their clients.

I have decided to fight back. I just bought stock in VCA. Their stock is going up with the market. They are making a good profit. Why?

They buy well-performing practices for an average of $2.1 million, fire everyone there, hire new and cheaper people, and tell the doctors to ask for a lot of Antech diagnostic tests. They admit this in their last quarter report.

You can buy VCA (NASDAQ "WOOF") through Scottrade. Any amount will cost you $7.00. Buy one share and you are entitled to go to a stockholder meeting-I think. Raise hell. Join me.

0
★☆☆☆☆

VCA is a rip off. They have great vets but are taught to do as many procedures as possible to pad the bill.

VCA owns Antech Diagnostics which provides all the tests at a cost to VCA at about 1/4 what they charge outside vets.

Now that people are hurting for money and fewer are going to vets, vets have compensated by raising their fees and stiffing their clients.

I have decided to fight back. I just bought stock in VCA. Their stock is going up with the market. They are making a good profit. Why?

They buy well-performing practices for an average of $2.1 million, fire everyone there, hire new and cheaper people, and tell the doctors to ask for a lot of Antech diagnostic tests. They admit this in their last quarter report.

You can buy VCA (NASDAQ "WOOF") through Scottrade. Any amount will cost you $7.00. Buy one share and you are entitled to go to a stockholder meeting-I think. Raise hell. Join me.

Pros: Some very good vets

Cons: A lot of greedy vets and an extremely greedy management

.

It has been a year since they gave my dog a toxic treatment for lymphoma which basically
did not extend his life but made his last couple weeks of life "pure hell". What is so
surprising is that the head of this hospital was involved in research showing that the
Collie breed should be tested before given this type of treatment. This was never
suggested to me and even after my dog became very ill from this treatment did they
ever admit or treat him for their mistake. In my opinion, they are like assembly
line workers - they just do their job with no regard to what they are really doing. If you
need any type of cancer treatment for your pet, do not go here. Do your beloved pet
a favor and go to a hospital which specializes in cancer treatments because they
do not know what they are doing here.

0
★☆☆☆☆

It has been a year since they gave my dog a toxic treatment for lymphoma which basically
did not extend his life but made his last couple weeks of life "pure hell". What is so
surprising is that the head of this hospital was involved in research showing that the
Collie breed should be tested before given this type of treatment. This was never
suggested to me and even after my dog became very ill from this treatment did they
ever admit or treat him for their mistake. In my opinion, they are like assembly
line workers - they just do their job with no regard to what they are really doing. If you
need any type of cancer treatment for your pet, do not go here. Do your beloved pet
a favor and go to a hospital which specializes in cancer treatments because they
do not know what they are doing here.

Pros: Absolutely nothing

Cons: Absolutely everthing

.

I discovered my cat had a broken paw after I returned home from a trip. A negligent sitter did not realize my cat was in pain. I rushed my little girl to the W. Hollywood Animal Hospital and they referred me to VCA. I met with Dr. Balfour, who was pretty good. My cat ended up staying there for over a week. The surgery and follow up cost over $4,000. The other attending doctors were very bad. One said my cat (who was in a cast) tried to eat her simply because my cat was tired of being poked with needles. One of the vet techs cut off my cat's whiskers. My cat was clearly very agitated when this one tech would come in the room. The front desk clerks were also very unfriendly. I would not recommend this place to anyone.

1
★★☆☆☆

I discovered my cat had a broken paw after I returned home from a trip. A negligent sitter did not realize my cat was in pain. I rushed my little girl to the W. Hollywood Animal Hospital and they referred me to VCA. I met with Dr. Balfour, who was pretty good. My cat ended up staying there for over a week. The surgery and follow up cost over $4,000. The other attending doctors were very bad. One said my cat (who was in a cast) tried to eat her simply because my cat was tired of being poked with needles. One of the vet techs cut off my cat's whiskers. My cat was clearly very agitated when this one tech would come in the room. The front desk clerks were also very unfriendly. I would not recommend this place to anyone.

Cons: Service, cost, lack of follow up

.

I should have walked out when I was asked for a $2,500 deposit for my pet's evaulation, with a guarantee that the total bill would not be more than $700 more. Well, the vet lied. After three days and nearly $10,000 in fees, including Rxs that cost nearly $400 each, my precious dog died one night of a pulmonary embolism. I was holding her in my arms when she struggled to breathe and then was gone. I will never take a pet of mine to this facility, and I am changing vets because my current vet referred me here. While I totally love my vet practice, they, too, are money hungry. A spay for my new puppy for...FIVE HUNDRED DOLLARS? C'mon, I paid $125 back East for all the pre-op testing, anesthesia and surgery. What a rip off LA vets are.

0
★☆☆☆☆

I should have walked out when I was asked for a $2,500 deposit for my pet's evaulation, with a guarantee that the total bill would not be more than $700 more. Well, the vet lied. After three days and nearly $10,000 in fees, including Rxs that cost nearly $400 each, my precious dog died one night of a pulmonary embolism. I was holding her in my arms when she struggled to breathe and then was gone. I will never take a pet of mine to this facility, and I am changing vets because my current vet referred me here. While I totally love my vet practice, they, too, are money hungry. A spay for my new puppy for...FIVE HUNDRED DOLLARS? C'mon, I paid $125 back East for all the pre-op testing, anesthesia and surgery. What a rip off LA vets are.

Cons: Money hungry

.

Moss is one of the worst doctors I have ever seen.

He is one of the most money hungry people I have ever had to deal with - This place will do anything to get your cash.

NOT RECOMMENDED

0
★☆☆☆☆

Moss is one of the worst doctors I have ever seen.

He is one of the most money hungry people I have ever had to deal with - This place will do anything to get your cash.

NOT RECOMMENDED

Pros: location

Cons: Cost and poor doctor

.

It was my 1st and very last visit to this Emergency Pet Clinic. I took my Rottie in because he had a bloody. I informed the Attending Vet that my dog was seen earlier that day by his regular Vet (different clinic). I told him my dog had a general anesthetic and presented him with a copy of the invoice that lists all tests, x-rays, and meds prescribed by his Dr. I went over my dog?s heath history and asked the Vet if anesthesia might have caused the bloody nose. The Vet immediately ruled out anesthesia and told me he had to perform different tests. He led me to believe all tests were necessary. I was feeling vulnerable and I agreed to the tests. I noticed the Vet charged me for unnecessary tests (they were not relevant to his bloody nose). After paying $600, they handed me my dog, and his nose was still bloody. The Vet told me that my dog might have hurt himself when he went under anesthesia.

The Office Manager was no help.

0
★☆☆☆☆

It was my 1st and very last visit to this Emergency Pet Clinic. I took my Rottie in because he had a bloody. I informed the Attending Vet that my dog was seen earlier that day by his regular Vet (different clinic). I told him my dog had a general anesthetic and presented him with a copy of the invoice that lists all tests, x-rays, and meds prescribed by his Dr. I went over my dog?s heath history and asked the Vet if anesthesia might have caused the bloody nose. The Vet immediately ruled out anesthesia and told me he had to perform different tests. He led me to believe all tests were necessary. I was feeling vulnerable and I agreed to the tests. I noticed the Vet charged me for unnecessary tests (they were not relevant to his bloody nose). After paying $600, they handed me my dog, and his nose was still bloody. The Vet told me that my dog might have hurt himself when he went under anesthesia.

The Office Manager was no help.

Pros: Open 24 hours

Cons: rip off, rude manager, take advantage of vulnerable pet owners

.

I've had two unpleasant visits and one okay-but-expensive check up here, and the memory of my last experience causes me to writhe in fury. For the record, when you go to VCA with an emergency and they come into the waiting room to tell you, "Your dog isn't responding to CPR, would you like us to try more?" what they mean is, "Your dog is already dead, would you like to pay $600 extra for a bunch of unhelpful and unneccessary procedures?" To top it off, they escorted me out of the waiting room and shut me in a freezing exam room to sit by myself until I was done crying. Yuck.

0
★☆☆☆☆

I've had two unpleasant visits and one okay-but-expensive check up here, and the memory of my last experience causes me to writhe in fury. For the record, when you go to VCA with an emergency and they come into the waiting room to tell you, "Your dog isn't responding to CPR, would you like us to try more?" what they mean is, "Your dog is already dead, would you like to pay $600 extra for a bunch of unhelpful and unneccessary procedures?" To top it off, they escorted me out of the waiting room and shut me in a freezing exam room to sit by myself until I was done crying. Yuck.

Pros: Close to my apartment, clean

Cons: Expensive, cold, rude, not forthcoming about fees

.

My roommate had a dog that kept breaking his legs due to being a runt and very fragile. I saw her spend over $15K on treatment and West LA VCA harrassed her over payment before they would treat the poor dog with the broken legs. I have taken my own dogs to this vet and was asked to pay for and agree to unnecessary tests. I have a mellow dog and they told me that I should have his Thyroid checked. I told the vet that I didn't need to, since he was always mellow and ate very little since he was a puppy. Of course, the dog didn't need to be monitored. They give you such a guilt trip and harrass you for money when you are at your most vulrnerable moment with the care of your pet. Shame on them. I know that there are people who can afford unlimited care, but most people are unable to and are ripped off by big vet establishments such as this. I rather go to a smaller private practice.

0
★☆☆☆☆

My roommate had a dog that kept breaking his legs due to being a runt and very fragile. I saw her spend over $15K on treatment and West LA VCA harrassed her over payment before they would treat the poor dog with the broken legs. I have taken my own dogs to this vet and was asked to pay for and agree to unnecessary tests. I have a mellow dog and they told me that I should have his Thyroid checked. I told the vet that I didn't need to, since he was always mellow and ate very little since he was a puppy. Of course, the dog didn't need to be monitored. They give you such a guilt trip and harrass you for money when you are at your most vulrnerable moment with the care of your pet. Shame on them. I know that there are people who can afford unlimited care, but most people are unable to and are ripped off by big vet establishments such as this. I rather go to a smaller private practice.

Pros: 24 Hr emergency care, parking

Cons: Ripoff, uncaring Vets, need to talk about treatment before payment

.

I recently took my Yorkie pup to the VCA on Sepulveda. My puppy was having breathing difficulties and a decreased appetite. We saw Dr. Jarrod Moss who diagnosed my dog with pneumonia. I have never seen a doctor as caring, helpful and concerned as Dr. Moss. He even called us the next morning to see if my puppy was feeling any better. He truly cares about the animals he treats! After our emergency visit we will definitely make Dr. Moss our permanent vet. I highly recommend this place!!!

2
★★★★★

I recently took my Yorkie pup to the VCA on Sepulveda. My puppy was having breathing difficulties and a decreased appetite. We saw Dr. Jarrod Moss who diagnosed my dog with pneumonia. I have never seen a doctor as caring, helpful and concerned as Dr. Moss. He even called us the next morning to see if my puppy was feeling any better. He truly cares about the animals he treats! After our emergency visit we will definitely make Dr. Moss our permanent vet. I highly recommend this place!!!

Pros: Caring Staff and an Amazing Dr. Moss

Cons: none

.

I came in desperate late one night with my little kitty. I had never been to the VCA before, and just knew that it was close to my house. The staff was rude and uncaring. I felt like a dollar sign in there eyes. My trip cost a staggering $1400 ( only later I was told by another vet should have cost somewhere in the neighborhood of $300) I picked up my kitty who had urinated on herself overnight, and the staff had not even bothered to clean her up, and just left her like that and sent her home to me that way.
I felt taken advantage of in a desperate situation! I would NEVER NEVER go back!

1
★★☆☆☆

I came in desperate late one night with my little kitty. I had never been to the VCA before, and just knew that it was close to my house. The staff was rude and uncaring. I felt like a dollar sign in there eyes. My trip cost a staggering $1400 ( only later I was told by another vet should have cost somewhere in the neighborhood of $300) I picked up my kitty who had urinated on herself overnight, and the staff had not even bothered to clean her up, and just left her like that and sent her home to me that way.
I felt taken advantage of in a desperate situation! I would NEVER NEVER go back!

Pros: emergency care

Cons: extremely overpriced, rude staff, bad treatment of animals

.

Great, a dr. there 24 hours a day, but don't forget, their first goal, is to take your money. Don't be fooled that this clinic is there to help you with your pet's health. That is way down their list of priorities.

2
★★★★☆

Great, a dr. there 24 hours a day, but don't forget, their first goal, is to take your money. Don't be fooled that this clinic is there to help you with your pet's health. That is way down their list of priorities.

.

a huge corporation interested only in money. get different vet each time. will not return calls. THe vet told me techs do all the work even the surgery and returning calls. misdiagnosis of my dog. spent 1000s on dog. dog not diagnosed with disease that could have been cured. finally to another vet hospital .too late for saving dog. do not take your pet there if you want the vet to be healthy.
the only purpose is money. change of vets often at this money making corporation

0
★☆☆☆☆

a huge corporation interested only in money. get different vet each time. will not return calls. THe vet told me techs do all the work even the surgery and returning calls. misdiagnosis of my dog. spent 1000s on dog. dog not diagnosed with disease that could have been cured. finally to another vet hospital .too late for saving dog. do not take your pet there if you want the vet to be healthy.
the only purpose is money. change of vets often at this money making corporation

Pros: none

Cons: cannot diagnosis.

.

The staff here has been so wonderful. I can't say enough. They have saved my little Wasabi. I will eternally be gratefull. Thank you.

2
★★★★★

The staff here has been so wonderful. I can't say enough. They have saved my little Wasabi. I will eternally be gratefull. Thank you.

 

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