ShipRock Management, Inc.

★★★★☆

Real Estate

Real Estate
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Shiprock manages all of our properties in Duluth for over 5 years and they continue to go above and beyond and deliver fantastive results. They have a 24 hour maintenance staff that is very professional, friendly and responsive to our

3
★★★★★

Shiprock manages all of our properties in Duluth for over 5 years and they continue to go above and beyond and deliver fantastive results. They have a 24 hour maintenance staff that is very professional, friendly and responsive to our

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Simply the best decision we ever made.. Not worth the trouble to manage property you own when there is a great company like Shiprock to hire to do it. We have 2 duplexes and would never even consider doing the rentals and management

3
★★★★★

Simply the best decision we ever made.. Not worth the trouble to manage property you own when there is a great company like Shiprock to hire to do it. We have 2 duplexes and would never even consider doing the rentals and management

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I am a prior real estate agent and as a military wife have lived and rented all over the country. Oh the nightmares that our family has had to endure over misguided rental agents. Dirty houses, inconsiderate, greedy, ect You name it, we

3
★★★★★

I am a prior real estate agent and as a military wife have lived and rented all over the country. Oh the nightmares that our family has had to endure over misguided rental agents. Dirty houses, inconsiderate, greedy, ect You name it, we

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Shiprock has managed my properties for over 7 years and I could not be happier. They have always been extremely professional, friendly, and take care of tenant issues, routine maintenance, and emergency repairs in a timely manner.

3
★★★★★

Shiprock has managed my properties for over 7 years and I could not be happier. They have always been extremely professional, friendly, and take care of tenant issues, routine maintenance, and emergency repairs in a timely manner.

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My experience with ShipRock Management has been extremely positive. I have had the pleasure to interact with people from nearly every facet of their team, and their entire staff has been absolutely wonderful to deal with. I have been very impressed with their professionalism, attentiveness, diligence and friendliness. Having been a homeowner for 20+ years, I was initially concerned that my expectations for prompt attention to service issues may have been too high, but I found their maintenance team to be very quick to respond, conscientious and knowledgeable. They always gave me plenty of notice whenever they needed to enter my home and made sure I was completely satisfied with the work they did, rather than do just enough to appease me short-term. In many cases, I found the entire crew at ShipRock willing to go above and beyond what I thought they were required to do, and I have really appreciated their efforts.

5
★★★★★

My experience with ShipRock Management has been extremely positive. I have had the pleasure to interact with people from nearly every facet of their team, and their entire staff has been absolutely wonderful to deal with. I have been very impressed with their professionalism, attentiveness, diligence and friendliness. Having been a homeowner for 20+ years, I was initially concerned that my expectations for prompt attention to service issues may have been too high, but I found their maintenance team to be very quick to respond, conscientious and knowledgeable. They always gave me plenty of notice whenever they needed to enter my home and made sure I was completely satisfied with the work they did, rather than do just enough to appease me short-term. In many cases, I found the entire crew at ShipRock willing to go above and beyond what I thought they were required to do, and I have really appreciated their efforts.

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Just wanted to thank you gals at ShipRock for being so awesome! I absolutely love the house I am renting, and I also love the management company too! You all have been so wonderful to work with! So thank you very very much for making my

3
★★★★★

Just wanted to thank you gals at ShipRock for being so awesome! I absolutely love the house I am renting, and I also love the management company too! You all have been so wonderful to work with! So thank you very very much for making my

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My name is Carl Vandenburg and I lived in Duluth from 1992-1996 while I attended the University of Minnesota-Duluth. A few years after graduating I bought my first property, I kept \r
buying properties until I had a total of 8 buildings.

3
★★★★★

My name is Carl Vandenburg and I lived in Duluth from 1992-1996 while I attended the University of Minnesota-Duluth. A few years after graduating I bought my first property, I kept \r
buying properties until I had a total of 8 buildings.

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ShipRock saved me from a potential bad tenant situation, took the empty rental, advertised, showed it, did paperwork, background checks, met with tenants for lease signing, collected rents and deposit and rented the garage all within 4

3
★★★★★

ShipRock saved me from a potential bad tenant situation, took the empty rental, advertised, showed it, did paperwork, background checks, met with tenants for lease signing, collected rents and deposit and rented the garage all within 4

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When first moving into the Eustone building three years ago, my boyfriend and I were very impressed because it was the most updated apartment building that we had seen from ShipRock Management (most apartment buildings are deplorable).

3
★★★★★

When first moving into the Eustone building three years ago, my boyfriend and I were very impressed because it was the most updated apartment building that we had seen from ShipRock Management (most apartment buildings are deplorable).

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S H I TRock Management, Inc. \r
Stole our money, very poor service. STAY AWAY!

3
★★★★★

S H I TRock Management, Inc. \r
Stole our money, very poor service. STAY AWAY!

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I wanted to write a letter expressing my thoughts about the property management I have received for my rental home. I have been a home owner for many years and feel the attention to detail that is offered by ShipRock Management is

3
★★★★★

I wanted to write a letter expressing my thoughts about the property management I have received for my rental home. I have been a home owner for many years and feel the attention to detail that is offered by ShipRock Management is

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For more than 5 years, I have used ShipRock to manage over 30 of my rental properties. I have nothing but praise for the job they have done and continue to do. With the experienced staff they have in place, they are better able to delegate

3
★★★★★

For more than 5 years, I have used ShipRock to manage over 30 of my rental properties. I have nothing but praise for the job they have done and continue to do. With the experienced staff they have in place, they are better able to delegate

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I have had an extremely positive experience with Shiprock Management. In 2002 I left Duluth after I graduated from UMD then moved to the twin cities to pursue my career. In February of this year (2010) I returned to Duluth after getting a job offer here in the Northland. I was immediately impressed with the professionalism of the staff as they showed me the options they had available on short notice. They helped me find the perfect apartment based off of apartment size, location and price range. When I have had any maintenance issues they have been quick to respond as well as giving me plenty of notice when they need to enter my apartment for inspections or repairs. I am a satisfied renter and will continue to use Shiprock management!

5
★★★★★

I have had an extremely positive experience with Shiprock Management. In 2002 I left Duluth after I graduated from UMD then moved to the twin cities to pursue my career. In February of this year (2010) I returned to Duluth after getting a job offer here in the Northland. I was immediately impressed with the professionalism of the staff as they showed me the options they had available on short notice. They helped me find the perfect apartment based off of apartment size, location and price range. When I have had any maintenance issues they have been quick to respond as well as giving me plenty of notice when they need to enter my apartment for inspections or repairs. I am a satisfied renter and will continue to use Shiprock management!

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I have had an extremely positive experience with Shiprock Management. In 2002 I left Duluth after I graduated from UMD then moved to the twin cities to pursue my career. In February of this year (2010) I returned to Duluth after getting a

3
★★★★★

I have had an extremely positive experience with Shiprock Management. In 2002 I left Duluth after I graduated from UMD then moved to the twin cities to pursue my career. In February of this year (2010) I returned to Duluth after getting a

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1
★☆☆☆☆

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0 out of 1 people found this review helpful.

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Heat is included in rent but never but apartment never warms above 60. Many, many complaints to them without answers.

0
★☆☆☆☆

Heat is included in rent but never but apartment never warms above 60. Many, many complaints to them without answers.

Pros: None

Cons: Despicable

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I was asked to rent from shiprock so i decided to. three days before i was set to move in i was denied for an unlawful eviction SIX years before. they refused to even call my references or my landlords. they just denied me!
never rent from hem!

0
★☆☆☆☆

I was asked to rent from shiprock so i decided to. three days before i was set to move in i was denied for an unlawful eviction SIX years before. they refused to even call my references or my landlords. they just denied me!
never rent from hem!

Pros: none

Cons: horrible people

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I rent from Shiprock. I have sent them numerous emails about the tenants freezing. In these emails, I also sent pictures of the thermometer I have placed in my living room. Today it is 56 degrees in here. Yesterday, it was below 60. The heat hasn't been on long enough to warm our apartments at all.

My emails have done nothing to get them to turn our heat on, which is supposed to be included in our rent. We are not getting the full value of our apartments at all.

0
★☆☆☆☆

I rent from Shiprock. I have sent them numerous emails about the tenants freezing. In these emails, I also sent pictures of the thermometer I have placed in my living room. Today it is 56 degrees in here. Yesterday, it was below 60. The heat hasn't been on long enough to warm our apartments at all.

My emails have done nothing to get them to turn our heat on, which is supposed to be included in our rent. We are not getting the full value of our apartments at all.

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I have witnessed these "gentlemen" undoubtedly lie through their teeth about multiple situations. I've never witnessed it, but I have heard that they'll lie in court and fabricate evidence. Yikes!

0
★☆☆☆☆

I have witnessed these "gentlemen" undoubtedly lie through their teeth about multiple situations. I've never witnessed it, but I have heard that they'll lie in court and fabricate evidence. Yikes!

Cons: Liars and crooks

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My experiences with Shiprock have been horrible.
The apartment I rent is in a two-unit house; Upper and Lower. Shiprock (SR) does not OWN the house, they simply manage it, or at least claim to.

I will never rent from SR again because:
1. They are rude: The house was for sale and myself and my husband suspected the realtors of entering our apartment without permission (lights had been left on). We hung a sign on our door saying, "You do not have permission to enter this apartment. It is illegal to do so.?

The next day the sign was gone. My husband called SR and was literally yelled. The person from SR accused us of lying and conspiring with the tenant in the upper unit to help her break her lease. He did call back later to apologize, but the sentiment was quickly lost when we later realized he had not only stolen and destroyed our sign, but also turned the heat for the building down to 52 degrees.

Which leads us to reason 2. Refusal, or inability, to maintain a reasonable temperature in our apartment: The only thermostat for the house, and therefore the only way to control the heat, is in the upper unit which is now vacant. We spent the night freezing in our apartment because SR is only open until 5 and is not open at all on the weekends. The next day we contacted SR and asked for access to the upper unit so we could control the heat. They refused and instead said they'd send out a maintenance guy. Four hours later someone showed up and said he'd fixed it, but the next day it was 52 degrees in the morning, but 83 degrees in the evening! So we called again; same thing. We called a third time. SAME THING! Please note, it is January in Duluth, MN and the HIGHS are below zero. We have called a fourth time, and we'll see what happens. As of yet, our apartment is still unbearable.

Another example of their refusal to maintain a proper temperature happened earlier in our lease when our furnace broke and they wouldn't send someone out to even look at it. They said it was legal for the landlord to shut the heat off after April 15. According to the Minnesota Attorney General's website it??s ONLY legal if the tenant has not paid the heating bill. Shiprock (or the owner) pays for the heat so there is no legal reason to shut off our heat. We contacted the owner of the house directly and he came out immediately to fix it.

3. They are not familiar with the property they ??manage?: They don't know how our house is heated. They don't realize that the forced air system blows the hot air from the furnace (when it is actually running) directly into our apartment. Our vents cannot be closed (the vent covers have no closers on them. This has been mentioned to the owner of the house, but nothing has been done) and because of this the hot air pours into our living space, while none of it reaches the apartment upstairs, where the thermostat is. So while we burn in our apartment downstairs, the person upstairs freezes. I assume they don't know this because when they have sent out the maintenance guys (see reason 2) to fix the thermostat, they try to set it at 72. This means that the furnace won't shut off until it's 72 degrees UPSTAIRS.

There is more, but space here is limited. I will never rent from SR again. I cannot think of a better waste of money. We pay more in rent for this crappy apartment than we did for a better apartment in a better neighborhood in Minneapolis!

0
★☆☆☆☆

My experiences with Shiprock have been horrible.
The apartment I rent is in a two-unit house; Upper and Lower. Shiprock (SR) does not OWN the house, they simply manage it, or at least claim to.

I will never rent from SR again because:
1. They are rude: The house was for sale and myself and my husband suspected the realtors of entering our apartment without permission (lights had been left on). We hung a sign on our door saying, "You do not have permission to enter this apartment. It is illegal to do so.?

The next day the sign was gone. My husband called SR and was literally yelled. The person from SR accused us of lying and conspiring with the tenant in the upper unit to help her break her lease. He did call back later to apologize, but the sentiment was quickly lost when we later realized he had not only stolen and destroyed our sign, but also turned the heat for the building down to 52 degrees.

Which leads us to reason 2. Refusal, or inability, to maintain a reasonable temperature in our apartment: The only thermostat for the house, and therefore the only way to control the heat, is in the upper unit which is now vacant. We spent the night freezing in our apartment because SR is only open until 5 and is not open at all on the weekends. The next day we contacted SR and asked for access to the upper unit so we could control the heat. They refused and instead said they'd send out a maintenance guy. Four hours later someone showed up and said he'd fixed it, but the next day it was 52 degrees in the morning, but 83 degrees in the evening! So we called again; same thing. We called a third time. SAME THING! Please note, it is January in Duluth, MN and the HIGHS are below zero. We have called a fourth time, and we'll see what happens. As of yet, our apartment is still unbearable.

Another example of their refusal to maintain a proper temperature happened earlier in our lease when our furnace broke and they wouldn't send someone out to even look at it. They said it was legal for the landlord to shut the heat off after April 15. According to the Minnesota Attorney General's website it??s ONLY legal if the tenant has not paid the heating bill. Shiprock (or the owner) pays for the heat so there is no legal reason to shut off our heat. We contacted the owner of the house directly and he came out immediately to fix it.

3. They are not familiar with the property they ??manage?: They don't know how our house is heated. They don't realize that the forced air system blows the hot air from the furnace (when it is actually running) directly into our apartment. Our vents cannot be closed (the vent covers have no closers on them. This has been mentioned to the owner of the house, but nothing has been done) and because of this the hot air pours into our living space, while none of it reaches the apartment upstairs, where the thermostat is. So while we burn in our apartment downstairs, the person upstairs freezes. I assume they don't know this because when they have sent out the maintenance guys (see reason 2) to fix the thermostat, they try to set it at 72. This means that the furnace won't shut off until it's 72 degrees UPSTAIRS.

There is more, but space here is limited. I will never rent from SR again. I cannot think of a better waste of money. We pay more in rent for this crappy apartment than we did for a better apartment in a better neighborhood in Minneapolis!

Pros: got to paint the walls whatever color we wanted

Cons: Rude, Terrible Service, Apathetic

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All around horrible management practices. I moved into a dusty, dirty apartment with broken shades and when I left they charged me for the broken items that were already there, even though I documented them when I moved in. I sent them pictures but never got a reply back. Beware and stay away.

0
★☆☆☆☆

All around horrible management practices. I moved into a dusty, dirty apartment with broken shades and when I left they charged me for the broken items that were already there, even though I documented them when I moved in. I sent them pictures but never got a reply back. Beware and stay away.

Cons: Poor Service, Rude, Not worth it.

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ShipRock Management made my stay at the Eustone building the best renting experience I have ever had while living in Duluth. Whenever I had an issue, they took care of it immediately. ShipRock always responded to my concerns in a courteous and timely manner. I have lived all over the US and have never had a quality landlord like ShipRock. I would highly recommend renting from them to anyone.

2
★★★★★

ShipRock Management made my stay at the Eustone building the best renting experience I have ever had while living in Duluth. Whenever I had an issue, they took care of it immediately. ShipRock always responded to my concerns in a courteous and timely manner. I have lived all over the US and have never had a quality landlord like ShipRock. I would highly recommend renting from them to anyone.

Pros: Communication, promptness, service

Cons: None

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I rented from them at Eustone Building for about 18 months. The Management doesn't return phone calls promptly or more often never at all. Recently I moved out. After never receiving my deposit back, I called and finally talked with someone who stated it was sent about 4 weeks previously. I said I never got it. I asked if they had a US postal receipt stating they sent it. They did not. I was told they were going to charge me $25 to send a new check, even though it was their responsibility to send me my check. Instead of discussing with what was my right, I just had them send it, because I am now 1200 miles away. I just wanted to be done with the company. DO NOT RENT FROM THEM!

0
★☆☆☆☆

I rented from them at Eustone Building for about 18 months. The Management doesn't return phone calls promptly or more often never at all. Recently I moved out. After never receiving my deposit back, I called and finally talked with someone who stated it was sent about 4 weeks previously. I said I never got it. I asked if they had a US postal receipt stating they sent it. They did not. I was told they were going to charge me $25 to send a new check, even though it was their responsibility to send me my check. Instead of discussing with what was my right, I just had them send it, because I am now 1200 miles away. I just wanted to be done with the company. DO NOT RENT FROM THEM!

Pros: None

Cons: Don't Return Calls, Take Money, Don't keep Appointments

 

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