Patrol One

★★★★☆
  • 630 S Grand Ave 101

    Santa Ana, CA 92705

    Map & Directions
  • 714-541-0999

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1261 S Lyon St 402 Santa Ana, CA

3.5789 19
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Attention HOAs, Patrol One does NOT care what is best for homeowners. These folks are completely unprofessional, they will upset your owners and make extra work for you. Worse, depending on your contract, they'll probably charge you extra

3
★★★★★

Attention HOAs, Patrol One does NOT care what is best for homeowners. These folks are completely unprofessional, they will upset your owners and make extra work for you. Worse, depending on your contract, they'll probably charge you extra

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Very unprofessional and dishonest. Although the deadline for not parking on the street is 2 am, these scammers ticketed me several times after 12 midnight and towed my car before 2 am. Even the city of Los Angeles would not ticket you at

3
★★★★★

Very unprofessional and dishonest. Although the deadline for not parking on the street is 2 am, these scammers ticketed me several times after 12 midnight and towed my car before 2 am. Even the city of Los Angeles would not ticket you at

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Well I really don't know lots of anything.To each their own.However;If this story is about the guard that does'nt have a name tag,he comes here all the time.I usually only see him when the police park in the back.So who am I to judge if he

3
★★★★★

Well I really don't know lots of anything.To each their own.However;If this story is about the guard that does'nt have a name tag,he comes here all the time.I usually only see him when the police park in the back.So who am I to judge if he

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My friend visited a dough nut shop and over heard a elderly security guard ask a bi curious question. He asked some guy if God will except gays? The guy looked shocked. He said ,"Proverbs chp#23 verse 7,says do as a man says that he is"

3
★★★★★

My friend visited a dough nut shop and over heard a elderly security guard ask a bi curious question. He asked some guy if God will except gays? The guy looked shocked. He said ,"Proverbs chp#23 verse 7,says do as a man says that he is"

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Patrol-one doesn't even deserve one star. And I agree there isn't anyone there that is willing to help like a manager and especially the supervisor(s)! On friday night i wanted to safelist a car that i had safelisted only 5 days ( you get only 10 days per 3 month period) and patrol- one's new employee tells me that there are no more days left, the days were all used up. I told her this was wrong and wanted to talk to a supervisor who tells me there is nothing she can do and her manager can't be reached and won't be in until Monday. There is really a lotofdetails Icould go intohere but mainly, I was lied to from the new girl who said there was noone there that I could talk to and when miraculously a supervisor was available, i was given the run Around and told that she couldn't get a hold of her manager, etc and that the last time I talked to patol-one on the phone was in July (NOT TRUE I had talked to someone on the phone about 10 days ago where some guy helped me safelist a car) and the supervisor is telling me I am wrong about that! Long story short, therewas a lot more that happened but not enough time to type it all out, too many details...Just know that I am livid with patro-one's lack for support with customer sevice and attitude towards the people who pay them for their services which is so wrong...that supervisor Angela I think was her name basically accused me of lying when I had proof that I faxed to her (which she conveniently never received...) so who's lying here?

1
★☆☆☆☆

Patrol-one doesn't even deserve one star. And I agree there isn't anyone there that is willing to help like a manager and especially the supervisor(s)! On friday night i wanted to safelist a car that i had safelisted only 5 days ( you get only 10 days per 3 month period) and patrol- one's new employee tells me that there are no more days left, the days were all used up. I told her this was wrong and wanted to talk to a supervisor who tells me there is nothing she can do and her manager can't be reached and won't be in until Monday. There is really a lotofdetails Icould go intohere but mainly, I was lied to from the new girl who said there was noone there that I could talk to and when miraculously a supervisor was available, i was given the run Around and told that she couldn't get a hold of her manager, etc and that the last time I talked to patol-one on the phone was in July (NOT TRUE I had talked to someone on the phone about 10 days ago where some guy helped me safelist a car) and the supervisor is telling me I am wrong about that! Long story short, therewas a lot more that happened but not enough time to type it all out, too many details...Just know that I am livid with patro-one's lack for support with customer sevice and attitude towards the people who pay them for their services which is so wrong...that supervisor Angela I think was her name basically accused me of lying when I had proof that I faxed to her (which she conveniently never received...) so who's lying here?

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All the reviews here are from disgruntled idiots who got towed by the Security company AT THE DIRECTION OF THEIR EMPLOYER. Anyone who gets towed in their community obviously is not following the rules of the community. Being stupid and

3
★★★★★

All the reviews here are from disgruntled idiots who got towed by the Security company AT THE DIRECTION OF THEIR EMPLOYER. Anyone who gets towed in their community obviously is not following the rules of the community. Being stupid and

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They are NOT a reputable company. In Huntington Beach at the Fernhill Townhome there is a parking Nazi named Bruce. He is too lazy to return phone calls or texts when a temp pass is requested yet he has free time to ticket the same car 3 times in a 6 hr period and then have the car towed ($300). I heard from several people that he is getting kick backs. He is a crook as so is Patrol One. They refused to hear the sequence of events leading up to the tow. THREE times in a six hour period. Worst part - there is nobody to complain to. CROOKS!!!! They should be imprisoned!!

1
★☆☆☆☆

They are NOT a reputable company. In Huntington Beach at the Fernhill Townhome there is a parking Nazi named Bruce. He is too lazy to return phone calls or texts when a temp pass is requested yet he has free time to ticket the same car 3 times in a 6 hr period and then have the car towed ($300). I heard from several people that he is getting kick backs. He is a crook as so is Patrol One. They refused to hear the sequence of events leading up to the tow. THREE times in a six hour period. Worst part - there is nobody to complain to. CROOKS!!!! They should be imprisoned!!

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All towing will benefits Patrol-one comany one way or another, they are scams!!\r
Security guards are part of their scams, from towing companies,anywhere from $25 to $75 per car. What has really blown my mind is that I used to work with

3
★★★★★

All towing will benefits Patrol-one comany one way or another, they are scams!!\r
Security guards are part of their scams, from towing companies,anywhere from $25 to $75 per car. What has really blown my mind is that I used to work with

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While you all had cars that were towed too quickly I cannot get them to follow through and tow an abandoned car that has been there for over 9 days. They let it slip that their patrol person made a mistake and now that can't tow it.

3
★★★★★

While you all had cars that were towed too quickly I cannot get them to follow through and tow an abandoned car that has been there for over 9 days. They let it slip that their patrol person made a mistake and now that can't tow it.

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I wish there was a way to give this company a lower rating. They are vultures who look for any opportunity to take advantage of unsuspecting home owners. Their business has nothing to do with providing safety and security. It is wholly

3
★★★★★

I wish there was a way to give this company a lower rating. They are vultures who look for any opportunity to take advantage of unsuspecting home owners. Their business has nothing to do with providing safety and security. It is wholly

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As I write this we are petitioning our HOA to drop this company as the " security patrol".
Firstly, they are inconsistent in their towing policies. They say it is up to the HOA but they have twice in one week towed a guest's car sooner

3
★★★★★

As I write this we are petitioning our HOA to drop this company as the " security patrol".
Firstly, they are inconsistent in their towing policies. They say it is up to the HOA but they have twice in one week towed a guest's car sooner

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Security guards kickbacks from towing companies,anywhere from $25 to $75 per car. What has really blown my mind is that Kaiser Permanente guards at their Hollywood facilites have begun getting kickbacks for towing away employee and visitor cars. In kaisers case, the tows are from the INSIDE of the parking lot. The parking lot is not very well marked, signs are few, and for the employees, no memos as to where we can park have been circulated. This is a scam which flies in the face of Kaiser's TV commericals!! All tow companies operate in a very gray area of the law. Here is a link about Bandit tow comapines and your rights if you do wind up getting towed.
Go to fraudguides dot com/auto-bandit-tow-truck-scams.asp

0
★☆☆☆☆

Security guards kickbacks from towing companies,anywhere from $25 to $75 per car. What has really blown my mind is that Kaiser Permanente guards at their Hollywood facilites have begun getting kickbacks for towing away employee and visitor cars. In kaisers case, the tows are from the INSIDE of the parking lot. The parking lot is not very well marked, signs are few, and for the employees, no memos as to where we can park have been circulated. This is a scam which flies in the face of Kaiser's TV commericals!! All tow companies operate in a very gray area of the law. Here is a link about Bandit tow comapines and your rights if you do wind up getting towed.
Go to fraudguides dot com/auto-bandit-tow-truck-scams.asp

Pros: ???

Cons: Many illegal tows

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We had a security gaurd let go after learning he was caught stealing from the residents he was supposed to protect. He ironically kept in touch with me and sure enough I see now they hired right man for the job to pull off shady things and tow cars without cause! At least one thing is for sure. I will not apply for work with this company! Bunch of Theives!

0
★☆☆☆☆

We had a security gaurd let go after learning he was caught stealing from the residents he was supposed to protect. He ironically kept in touch with me and sure enough I see now they hired right man for the job to pull off shady things and tow cars without cause! At least one thing is for sure. I will not apply for work with this company! Bunch of Theives!

Pros: Business get kick backs

Cons: Hire shady people

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I was in Wisconsin for Christmas of 2008/2009. Apparently I got some sort of warning ticket that I couldnt park on the street in front of my house. I obviously didnt get it being out of state. When I got home I had no car! Well I called and was treated very rudely. My issue is why the hell cant I park in front of my house. geez I Pay my HOAS. Whatever.

0
★☆☆☆☆

I was in Wisconsin for Christmas of 2008/2009. Apparently I got some sort of warning ticket that I couldnt park on the street in front of my house. I obviously didnt get it being out of state. When I got home I had no car! Well I called and was treated very rudely. My issue is why the hell cant I park in front of my house. geez I Pay my HOAS. Whatever.

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I belong to the Applause HOA and these guys just don't care. They have towed car after car without following the rules we have given them!! What the @#$% is going on? Do these companies get kick backs from tow compaines? Don't use this company.

0
★☆☆☆☆

I belong to the Applause HOA and these guys just don't care. They have towed car after car without following the rules we have given them!! What the @#$% is going on? Do these companies get kick backs from tow compaines? Don't use this company.

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Patrol-One wrongly towed my car from my own private property. I'm in the process of trying to dispute it. Apparently, their business model is to tow cars from gated communities dumb enough to contract for their services. Then, you have to pay $300 to retrieve your car from the towing company. Of course, it's illegal, wrong, immoral and horrible. But, it's a great set-up because who is going to take the time and energy to take them on for $300? So, they keep doing it over and over. I learned from others in the community that they have done this to many people. Sad. :-(

0
★☆☆☆☆

Patrol-One wrongly towed my car from my own private property. I'm in the process of trying to dispute it. Apparently, their business model is to tow cars from gated communities dumb enough to contract for their services. Then, you have to pay $300 to retrieve your car from the towing company. Of course, it's illegal, wrong, immoral and horrible. But, it's a great set-up because who is going to take the time and energy to take them on for $300? So, they keep doing it over and over. I learned from others in the community that they have done this to many people. Sad. :-(

Pros: well organized con artists fun to observe in action

Cons: when it happens to you, it's less fun

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On Saturday, July 12, 2008 at approximately 12 AM, I interacted with Patrol One officer #979. I am a resident in a community which Patrol One patrols. After being parked for about 15 minutes, I left my residence to move my vehicle, which I had left parked in a fire lane. When I left my residence, I noticed a tow truck and Patrol-One employee near my car. At this time, all four wheels of my vehicle were on the ground.

As I proceeded towards the vehicle, the Patrol One employee said, "Whoa! Whoa! Whoa! Whoa!" in an unprofessional tone of voice. She then approached me and shined a flashlight in my face. I apologized for leaving my car in the fire lane and told her that I would move it. She responded by saying, "Sorry, dude" and rudely demanded that I do not talk to the tow truck driver. She then spoke with the tow truck driver, who proceeded to lift the car two feet off the ground. After the car was lifted, she informed the driver that he could now charge a drop fee of $72.00. She then got into her patrol car. I asked the tow truck driver how long ago this was reported, and the patrol officer yelled from her car window, "I just called it in," and then she drove away with excessive speed. She repeatedly referred to me as "dude" and maintained a condescending demeanor throughout the interaction. This patrol officer was remarkably unprofessional.

It would benefit not only the company, but their clients, if Patrol One had enforceable guidelines governing the professionalism of their staff. From my interaction with a Patrol One employee, I am under the impression that the quality of their staff is not something that is important to this company. I work in law enforcement and it is clear that the behavior of this Patrol One employee was well below the standards set by the industry.

0
★☆☆☆☆

On Saturday, July 12, 2008 at approximately 12 AM, I interacted with Patrol One officer #979. I am a resident in a community which Patrol One patrols. After being parked for about 15 minutes, I left my residence to move my vehicle, which I had left parked in a fire lane. When I left my residence, I noticed a tow truck and Patrol-One employee near my car. At this time, all four wheels of my vehicle were on the ground.

As I proceeded towards the vehicle, the Patrol One employee said, "Whoa! Whoa! Whoa! Whoa!" in an unprofessional tone of voice. She then approached me and shined a flashlight in my face. I apologized for leaving my car in the fire lane and told her that I would move it. She responded by saying, "Sorry, dude" and rudely demanded that I do not talk to the tow truck driver. She then spoke with the tow truck driver, who proceeded to lift the car two feet off the ground. After the car was lifted, she informed the driver that he could now charge a drop fee of $72.00. She then got into her patrol car. I asked the tow truck driver how long ago this was reported, and the patrol officer yelled from her car window, "I just called it in," and then she drove away with excessive speed. She repeatedly referred to me as "dude" and maintained a condescending demeanor throughout the interaction. This patrol officer was remarkably unprofessional.

It would benefit not only the company, but their clients, if Patrol One had enforceable guidelines governing the professionalism of their staff. From my interaction with a Patrol One employee, I am under the impression that the quality of their staff is not something that is important to this company. I work in law enforcement and it is clear that the behavior of this Patrol One employee was well below the standards set by the industry.

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This complaint is on a vehicle being towed away at the owner?s expense. If the person posting this complaints were to follow their associations parking rules and regulations (which they signed off on when purchasing their home) then their vehicle wouldn't have been towed and they wouldn?t be posting a complaint on this website.

Patrol One is a reputable company and has been for over 15-years. We have a "AAA" rating with a well known Bureau in California for a reason and would be more than happy to utilize the mediation service they offer their clients to oversee any complaint that anyone may have on us.

It is sad that there is a website that allows people to throw grenades at a company and not be responsible for what they claim!

2
★★★★★

This complaint is on a vehicle being towed away at the owner?s expense. If the person posting this complaints were to follow their associations parking rules and regulations (which they signed off on when purchasing their home) then their vehicle wouldn't have been towed and they wouldn?t be posting a complaint on this website.

Patrol One is a reputable company and has been for over 15-years. We have a "AAA" rating with a well known Bureau in California for a reason and would be more than happy to utilize the mediation service they offer their clients to oversee any complaint that anyone may have on us.

It is sad that there is a website that allows people to throw grenades at a company and not be responsible for what they claim!

Pros: Great Company to work with

Cons: None

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This Company engaged in fraud. They towed my car from a private, gated community and charged me $190 to retrieve it. After fumbling around, they scrambled to create a false record of notices that were never issued. (By the way, I have proof that one of the days of the alleged notice, I wasn't even parked there!!). But the best part is, when confronted with this information, Bill Bancroft threatened me, saying that he "couldn't lose" in small claims court, and that he was in court for this very thing "all the time." AVOID doing business with this company and Mr. Bancroft at ALL COSTS.

The company's response is laughable. First, what is this alleged "bureau" in CA where they have an AAA rating? I DID complain about Patrol One's repugnant fraud to every agency I could including the police and the FBI. Second, they are making up facts or are wholly ignorant of the situation I described (likely because they tow so many people illegally). If you are unlucky enough to encounter anyone working for this horrible business, run in the other direction before they rob you too.

0
★☆☆☆☆

This Company engaged in fraud. They towed my car from a private, gated community and charged me $190 to retrieve it. After fumbling around, they scrambled to create a false record of notices that were never issued. (By the way, I have proof that one of the days of the alleged notice, I wasn't even parked there!!). But the best part is, when confronted with this information, Bill Bancroft threatened me, saying that he "couldn't lose" in small claims court, and that he was in court for this very thing "all the time." AVOID doing business with this company and Mr. Bancroft at ALL COSTS.

The company's response is laughable. First, what is this alleged "bureau" in CA where they have an AAA rating? I DID complain about Patrol One's repugnant fraud to every agency I could including the police and the FBI. Second, they are making up facts or are wholly ignorant of the situation I described (likely because they tow so many people illegally). If you are unlucky enough to encounter anyone working for this horrible business, run in the other direction before they rob you too.

Pros: none

Cons: FRAUD, dishonest, threatening

 

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