Rocklin Automotive

★★★☆☆
  • 6800 Five Star Blvd

    Rocklin, CA 95677

    Map & Directions
  • 916-781-4341

Automotive

Automotive
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3.0 2
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What a scam!!! Unreliable, Untrustworthy...can't list them ALL!!!! On 01/14/2011, I have them replaced brakes on my car (it squeaked a lot). Over the phone, the price was right and they told me that they were using OEM parts. Turns out, I needed to pay $100 more than what they told me over the phone if I ought to put OEM-LIKE parts. Also, failed to mention about warranty on parts and labor prior to repair (Today, I just found out that they won't look at brakes they put on because warranty of any kind doesn't exist).

Worst thing is that replaced brakes squeak more than my older pads; it only has been a week with those new pads (about 500 miles driven). I am going to file a complain against Rocklin Automotive to BAR (Bureau of Automotive Repair) for giving me faulty information and not honoring what they told over the phone or told me at Rocklin Automotive. If you have complain against Rocklin Automotive, I'd suggest you do the same.

1
★☆☆☆☆

What a scam!!! Unreliable, Untrustworthy...can't list them ALL!!!! On 01/14/2011, I have them replaced brakes on my car (it squeaked a lot). Over the phone, the price was right and they told me that they were using OEM parts. Turns out, I needed to pay $100 more than what they told me over the phone if I ought to put OEM-LIKE parts. Also, failed to mention about warranty on parts and labor prior to repair (Today, I just found out that they won't look at brakes they put on because warranty of any kind doesn't exist).

Worst thing is that replaced brakes squeak more than my older pads; it only has been a week with those new pads (about 500 miles driven). I am going to file a complain against Rocklin Automotive to BAR (Bureau of Automotive Repair) for giving me faulty information and not honoring what they told over the phone or told me at Rocklin Automotive. If you have complain against Rocklin Automotive, I'd suggest you do the same.

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I am writing to let everyone know about the great service we received at Rocklin Automotive. We arrived at their doorstep just a couple of minutes before closing time yesterday with our vehicle making a severe grinding noise. The owner, Marc Freire, greeted us warmly and reassured us that they could help. They secured our van inside the shop overnight and told us they would look at it first thing in the morning. Since we were traveling, Marc referred us to the Comfort Inn just down the street, gave us and our luggage a ride to the hotel and even suggested a couple of restaurants within walking distance.
They accurately determined the cause of the problem first thing this morning and assured us that the repair would be done today...even though they would have to retrieve one of the parts from a salvage yard across town (it is a 15 year old van, so some of the parts are scarce). As promised, the repairs were done by 4:00 pm and we were on our way.
My brother has been a mechanic for 27 years back in Minnesota. He confirmed that the problem was accurately detected and that we received a great price for the repairs. We even have a 12 month / 12,000 warranty from NAPA...good at any NAPA repair location.
Thanks again to Marc and Jeremy (our service technician) for the outstanding customer service and expert repairs.

5
★★★★★

I am writing to let everyone know about the great service we received at Rocklin Automotive. We arrived at their doorstep just a couple of minutes before closing time yesterday with our vehicle making a severe grinding noise. The owner, Marc Freire, greeted us warmly and reassured us that they could help. They secured our van inside the shop overnight and told us they would look at it first thing in the morning. Since we were traveling, Marc referred us to the Comfort Inn just down the street, gave us and our luggage a ride to the hotel and even suggested a couple of restaurants within walking distance.
They accurately determined the cause of the problem first thing this morning and assured us that the repair would be done today...even though they would have to retrieve one of the parts from a salvage yard across town (it is a 15 year old van, so some of the parts are scarce). As promised, the repairs were done by 4:00 pm and we were on our way.
My brother has been a mechanic for 27 years back in Minnesota. He confirmed that the problem was accurately detected and that we received a great price for the repairs. We even have a 12 month / 12,000 warranty from NAPA...good at any NAPA repair location.
Thanks again to Marc and Jeremy (our service technician) for the outstanding customer service and expert repairs.

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