Spa Factory

★☆☆☆☆

About Spa Factory

Categories
  • Hot Tubs & Spas
1.0 4
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No new number, no forwarding address, just up and vanished off the face of the planet.

Where do we turn to for supplies and support?

0
★☆☆☆☆

No new number, no forwarding address, just up and vanished off the face of the planet.

Where do we turn to for supplies and support?

Pros: It's been a good spa

Cons: They're GONE!! VANISHED!!

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I bought their largest hottub back in 95. I have had two (main 2- speed) motor/pump replacements. First was about 5th year and second was in 2007. I replaced the cover in 2002. I need another cover now so went by there the last week in June (2008). The place is vacant and the phone is disconnected. The motors and cover were out of warranty so the cost on me. I don't really feel I can complain, 5 yrs ea on constant-run motor/pump isn't bad. I'll call their recommended repairman & see if he can suggest source for the cover. He has been quick to respond and made repair/replacement the next day both times. He is a great guy as he guided me via phone on two other issues and saved me the cost of the service calls.

0
★☆☆☆☆

I bought their largest hottub back in 95. I have had two (main 2- speed) motor/pump replacements. First was about 5th year and second was in 2007. I replaced the cover in 2002. I need another cover now so went by there the last week in June (2008). The place is vacant and the phone is disconnected. The motors and cover were out of warranty so the cost on me. I don't really feel I can complain, 5 yrs ea on constant-run motor/pump isn't bad. I'll call their recommended repairman & see if he can suggest source for the cover. He has been quick to respond and made repair/replacement the next day both times. He is a great guy as he guided me via phone on two other issues and saved me the cost of the service calls.

Pros: Product & Value/Price Were Good

Cons: The place is empty & phone disconnected (late June 2008)

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I bought one of Inland spas this past April. So far have only been able to use it for a week. Very poor workmanship. All fittings leaked as well some were not even glued. Also burned out heater element within the first week. Took two weeks to get part. Also they did not put in check valves for the blower. All water ran out through the blower and shorted it. Been asking since for the two check valves for the unit but have not received them. Was guarenteed that they would come and fix it right away. It is now June 23 and still no one has come. Electrical panel not up to code. Short cutting using smaller wire which will melt and start fires. Wires must be rated for wattage. My panel burned up two wires to the heaters. Seems like they didn't even care that it happened. Looking at bring the tub back to them and get my money back. Not satisfied at all.

0
★☆☆☆☆

I bought one of Inland spas this past April. So far have only been able to use it for a week. Very poor workmanship. All fittings leaked as well some were not even glued. Also burned out heater element within the first week. Took two weeks to get part. Also they did not put in check valves for the blower. All water ran out through the blower and shorted it. Been asking since for the two check valves for the unit but have not received them. Was guarenteed that they would come and fix it right away. It is now June 23 and still no one has come. Electrical panel not up to code. Short cutting using smaller wire which will melt and start fires. Wires must be rated for wattage. My panel burned up two wires to the heaters. Seems like they didn't even care that it happened. Looking at bring the tub back to them and get my money back. Not satisfied at all.

Pros: Nice looking

Cons: Built very poorly

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Inland Spa Factory is no longer carring quality items. The last two times I had to purchase a motor from them they explained that I'd be lucky if it lasted two years because they had to purchase them from China now. The last one lasted two months only! At least it came with a year warrenty. When trying to contact them.....good luck. They open at 10:00am and get on the internet for the entire day at 9:59am. It took me 3 days of continuous calling to reach them . They don't accept messages on their machine. I am located 70 miles away and couldn't just show up to exchange defective parts. I would never purchase from them again and wanted to make sure you are aware of what your setting yourself up for.

0
★☆☆☆☆

Inland Spa Factory is no longer carring quality items. The last two times I had to purchase a motor from them they explained that I'd be lucky if it lasted two years because they had to purchase them from China now. The last one lasted two months only! At least it came with a year warrenty. When trying to contact them.....good luck. They open at 10:00am and get on the internet for the entire day at 9:59am. It took me 3 days of continuous calling to reach them . They don't accept messages on their machine. I am located 70 miles away and couldn't just show up to exchange defective parts. I would never purchase from them again and wanted to make sure you are aware of what your setting yourself up for.

Pros: Has several tubs to show on the floor

Cons: Terrible customer service, quality of parts is terrible.

 

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