Verizon Authorized Retailer – GoWireless

★☆☆☆☆
  • 9423 192nd Ave E

    Bonney Lake, WA 98391

    Map & Directions
  • 253-862-4576

About Verizon Authorized Retailer – GoWireless

Categories
  • Cell Phones
  • Consumer Electronics Stores
Hours
M-Sa 10am-8pm, Su 11am-6pm
Special Offer
Visit us online today!
Emails
  • customerservice@gowireless.com
Year Established
  • 1995
Payment Options
  • American Express
  • Discover
  • Visa
  • Cash
  • MasterCard

Communications & Utilities

Communications & Utilities
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I am so disgusted with the experience I had at this store. I went in to purchase 2 new phones and ended up spending 4 hours in there one night. When we left, only one of our phones had been activated and our MiFi didn't work. They assured me that the other phone would be working in 24 hours. 5 days and many arguments later, that phone still didn't work. On the 5th day, the phone that did work, stopped. I went to the store to return everything but they told me that if I got a refund, I would loose my upgrade. So I decided to exchange the phone for a different one that worked. After 3 hours, when I was about to leave, I saw them selling the exact same phone to another customer for $50 less than I paid. Although the staff had "tried" to help me up at this point, they were no longer interested in helping me. I was told by a staff member that he, "had taken time out of his day to try and help me". I then reminded him that it was his job and he wasn't doing me any favors. Needless to say, do not waste your time or money at this store. Just deal directly with Verizon.

1
★☆☆☆☆

I am so disgusted with the experience I had at this store. I went in to purchase 2 new phones and ended up spending 4 hours in there one night. When we left, only one of our phones had been activated and our MiFi didn't work. They assured me that the other phone would be working in 24 hours. 5 days and many arguments later, that phone still didn't work. On the 5th day, the phone that did work, stopped. I went to the store to return everything but they told me that if I got a refund, I would loose my upgrade. So I decided to exchange the phone for a different one that worked. After 3 hours, when I was about to leave, I saw them selling the exact same phone to another customer for $50 less than I paid. Although the staff had "tried" to help me up at this point, they were no longer interested in helping me. I was told by a staff member that he, "had taken time out of his day to try and help me". I then reminded him that it was his job and he wasn't doing me any favors. Needless to say, do not waste your time or money at this store. Just deal directly with Verizon.

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If I could leave zero stars I would. Horrible experience. A customer that wants to spend money at their store should never leave feeling as angry as I was. They were friendly at first but then when you question their price they can't answer you directly and change the subject. I bought a phone from an actual Verizon store not a "Premium Retailer" and they were friendly matched The big warehouse store price with out a question about it. The Go Wireless Verizon store on the other hand was un helpful, would not match the price could not even answer me why the wouldn't. Trying to charge me $150 more then I paid a week earlier I stupidly agreed until she berated me with the $70 insurance. I decided that I wanted to pay monthly that is when she all but said I was stupid and then got her co worker involved to tell me how dumb I was also. Well need less to say I went to The big warehouse store bought my wife a phone for were they found that she could keep her old insurance(cheaper and better then they offered us) bought several Christmas presents for our kids, and still paid less than they were trying to charge me for one phone and their magical insurance. I would not recommend going to this store unless you like beating your head against the wall. Horrible experience!!!

1
★☆☆☆☆

If I could leave zero stars I would. Horrible experience. A customer that wants to spend money at their store should never leave feeling as angry as I was. They were friendly at first but then when you question their price they can't answer you directly and change the subject. I bought a phone from an actual Verizon store not a "Premium Retailer" and they were friendly matched The big warehouse store price with out a question about it. The Go Wireless Verizon store on the other hand was un helpful, would not match the price could not even answer me why the wouldn't. Trying to charge me $150 more then I paid a week earlier I stupidly agreed until she berated me with the $70 insurance. I decided that I wanted to pay monthly that is when she all but said I was stupid and then got her co worker involved to tell me how dumb I was also. Well need less to say I went to The big warehouse store bought my wife a phone for were they found that she could keep her old insurance(cheaper and better then they offered us) bought several Christmas presents for our kids, and still paid less than they were trying to charge me for one phone and their magical insurance. I would not recommend going to this store unless you like beating your head against the wall. Horrible experience!!!

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Message from Verizon Authorized Retailer – GoWireless

Specialties



Welcome to GoWireless. We are a Verizon Authorized Retailer delivering world-class service and connecting you with custom smartphone solutions, matched perfectly, to enhance your wireless lifestyle. We work to solve your communications challenges and are experts at finding answers that fit your wireless needs. You can shop online or visit any one of our GoWireless Verizon stores located across the United States.



In the fast-paced and ever-changing industry of wireless connectivity, it's no longer just about cell phones. It's about staying connected with the people who matter to you most and having information and entertainment at your fingertips. We help people find cutting-edge technology solutions, including smartphones, tablets, email, text, internet, news, music, video, social networking, mobile internet and discounted television bundles. We also offer wireless communications device protection (insurance and replacement) as well as home security and automation solutions. Shop our online store for the latest in smartphones, tablets, basic phones, prepaid phones, and specialty phones, or visit one of our locations near you.



Need to trade in your old phone? Get an instant quote online or when you bring your phone into one of our GoWireless Verizon locations...



History



Established in 1995.

Founded in Southern California in 1995, GoWireless has continually strived to be a driving force in the wireless industry. With the rapid growth and ever-changing technology of the wireless industry, it has always been our corporate vision to enrich people's lives through wireless communications while providing exceptional customer service. With stores coast to coast, we are accomplishing our goals.



Because of our outstanding partnership with Verizon Wireless, we can offer our customer's quality products and services on the nation's largest 4G LTE network and the largest, most reliable 3G network. We pride ourselves on delivering industry-leading customer service online, over the phone and in person. Because of our commitment to our customers, we offer exclusive, one of a kind packages such as the GoAdvantage and Ready 2 Go. These exciting offers make sure our customers stay powered, connected and protected!

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