Dairy Queen Store

★☆☆☆☆
  • 3300 Gull Rd

    Kalamazoo, MI 49048

    Map & Directions
  • 269-383-5585

Food

Food
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Horribe service. Food even worse! I didn't. Even eat my food, one bite was enough. All this after the girl trying to keep my change for something I didn't. Order.

1
★☆☆☆☆

Horribe service. Food even worse! I didn't. Even eat my food, one bite was enough. All this after the girl trying to keep my change for something I didn't. Order.

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horrible restaurant, the customer service here is horrible. My experience there was not friendly, I ordered a watermelon ice slush and the it was sugar tasting. When I went back to the counter to ask to ordered something different and even offered to pay the difference the Lady a "Older looking lady", said "now remember not to order this drink next time you come". I was highly upset, and told her that's very rude, and her reply was "WHAT"? I said " I??m not kid and why would I not remember what I had ordered before. Especially after a bad experience at a DQ Restaurant. She said, " some people forget". I said what's the chances of you remembering me let along waiting on me" I was so upset and demanded a refund. She acted as if she didn't want to give me a refund. Not to mention that I my order was not right to begin with. I had to put my own lettuce on my own sandwich because they forget to put on it there. You would think with only two things ordered a drink and sandwich you would get it right??. The lady kept rebutting everything I was saying. Im a senior manager and I deal with customers all the time and never I have treated customers the way she did. This DQ had the opportunity to up sell to me today, but the lady was upset about remaking my drink. I ended up driving to Steak and Shake where I received awesome customer service and a forever returned valued guest. Choose Steak and Shake over DQ!

1
★☆☆☆☆

horrible restaurant, the customer service here is horrible. My experience there was not friendly, I ordered a watermelon ice slush and the it was sugar tasting. When I went back to the counter to ask to ordered something different and even offered to pay the difference the Lady a "Older looking lady", said "now remember not to order this drink next time you come". I was highly upset, and told her that's very rude, and her reply was "WHAT"? I said " I??m not kid and why would I not remember what I had ordered before. Especially after a bad experience at a DQ Restaurant. She said, " some people forget". I said what's the chances of you remembering me let along waiting on me" I was so upset and demanded a refund. She acted as if she didn't want to give me a refund. Not to mention that I my order was not right to begin with. I had to put my own lettuce on my own sandwich because they forget to put on it there. You would think with only two things ordered a drink and sandwich you would get it right??. The lady kept rebutting everything I was saying. Im a senior manager and I deal with customers all the time and never I have treated customers the way she did. This DQ had the opportunity to up sell to me today, but the lady was upset about remaking my drink. I ended up driving to Steak and Shake where I received awesome customer service and a forever returned valued guest. Choose Steak and Shake over DQ!

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