Urban Active Legacy Village

★★★☆☆
  • 25145 Cedar Rd

    Cleveland, OH 44124

    Map & Directions
  • 216-291-8555

About Urban Active Legacy Village

Categories

Sports & Recreation

Sports & Recreation
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Urban Active in Legacy Village has such a nice location and surround resources. Why all the working staff ruined the equipment! You could try to come in and get a tour! the only thing they want is get you sign up to be a member. Then they definitely not tell you how to stop or cancel it, every year they are gonna charge extra fee in January. I could only find the busy like a bee front desk and sales!!!! SALES!!! Even the personal training, as soon as you clear tell them that you are not interest sign up. Their face turned so evil and could say thing back to you very irrespectly. The most devil is the ASSISSTENT MANAGER: MARK@!!! Except mussel, he only have the "$" in his giant, ugly, evil, dirty, nasty body and brain!!! If you don't trust me, please give a try!

1
★☆☆☆☆

Urban Active in Legacy Village has such a nice location and surround resources. Why all the working staff ruined the equipment! You could try to come in and get a tour! the only thing they want is get you sign up to be a member. Then they definitely not tell you how to stop or cancel it, every year they are gonna charge extra fee in January. I could only find the busy like a bee front desk and sales!!!! SALES!!! Even the personal training, as soon as you clear tell them that you are not interest sign up. Their face turned so evil and could say thing back to you very irrespectly. The most devil is the ASSISSTENT MANAGER: MARK@!!! Except mussel, he only have the "$" in his giant, ugly, evil, dirty, nasty body and brain!!! If you don't trust me, please give a try!

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Urban Active in Legacy Village has such a nice location and surround resources. Why all the working staff ruined the equipment! You could try to come in and get a tour! the only thing they want is get you sign up to be a member. Then they

3
★★★★★

Urban Active in Legacy Village has such a nice location and surround resources. Why all the working staff ruined the equipment! You could try to come in and get a tour! the only thing they want is get you sign up to be a member. Then they

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STAY AWAY!!!!!! You are better off at any other facility. All staff from the front desk to the district/regional manager are completely incompetent and unwilling to help, very rude and unprofessional behavior. You will get mysterious charges on you credit card from them, claiming it is a maintenence fee, then what is my membership payment for??? They will rob you blind and there is nothing you can do other than just stay away in the first place. The local gym is just a puppet run by the corporate office in Kentucky. Cancellation is a hassel and takes incredibly long to get your money back, (still waiting and its been 40 days). I spoke with Bill Darlington regional manager and even someone in that position is absolutely no assistance, only tries to sell you on the facility, not make changes that will actually improve the current status of the facility and it's staffing problems, which makes him a part of the problem. I have been facing the same problems from the beginning.

1
★☆☆☆☆

STAY AWAY!!!!!! You are better off at any other facility. All staff from the front desk to the district/regional manager are completely incompetent and unwilling to help, very rude and unprofessional behavior. You will get mysterious charges on you credit card from them, claiming it is a maintenence fee, then what is my membership payment for??? They will rob you blind and there is nothing you can do other than just stay away in the first place. The local gym is just a puppet run by the corporate office in Kentucky. Cancellation is a hassel and takes incredibly long to get your money back, (still waiting and its been 40 days). I spoke with Bill Darlington regional manager and even someone in that position is absolutely no assistance, only tries to sell you on the facility, not make changes that will actually improve the current status of the facility and it's staffing problems, which makes him a part of the problem. I have been facing the same problems from the beginning.

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1 out of 1 people found this review helpful.

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Although I like the equipment at Urban Active, and it is convenient for me--I cannot give this gym more than one star due to the appalling way customers are treated. First, I took a leave of absense due to some surgery. I had a doctor's

3
★★★★★

Although I like the equipment at Urban Active, and it is convenient for me--I cannot give this gym more than one star due to the appalling way customers are treated. First, I took a leave of absense due to some surgery. I had a doctor's

.

_06/23/2010 - I signed up with Urban Active about 9 months ago and have found my experience to be less than. First off, the desk staff never acknowledge you, (considering my membership is paying their salary) just snatch your keychain out of your hand and swipe you through. I have taken to stopping and saying hello how are you before I move from the desk. I don't care how busy you think you are, you need to acknowledge me. Second, this $15 semi-annual fee; the first came out in Jan and the second in July. Based on the number of people I see in there weekly, I should see some new machines by now. I have not witnessed any anywhere throughout the facility. I'm talking brand new stuff should have arrived by now. That is a rip off. Third, the exercise/yoga room. It is extremely disturbing to have yoga in this dirty, stinky room and outside of it, people are dropping weights that move the floor and loud TVs and music going on. Totally takes away from the yoga experience. Need a separate room for yoga away from the weight room. Fourth and final, STAY AWAY FROM THE PERSONAL TRAINING. They will offer you a so-called free session. It turns into a bully session by the Training Mgr. Jack Junkett. It was 2 on 1. I never felt so bullied in my life. They cost is almost $200/month and I told them that does not meet my budget at all. They have high turnover of personal training staff. They will start to take it down to almost $66/month and I ended up signing the contract on the pad. I did not provide my card information and after I thought about it, I cancelled. They informed me that I could not cancel and now I am afraid that crap is on my credit report. This place is not the best. While it has lots of exercise equipment and loud music, may want to try it out before you sign up. Fitworks on Wilson Mills is much better, smaller and more personable. The price is affordable too.

2
★★☆☆☆

_06/23/2010 - I signed up with Urban Active about 9 months ago and have found my experience to be less than. First off, the desk staff never acknowledge you, (considering my membership is paying their salary) just snatch your keychain out of your hand and swipe you through. I have taken to stopping and saying hello how are you before I move from the desk. I don't care how busy you think you are, you need to acknowledge me. Second, this $15 semi-annual fee; the first came out in Jan and the second in July. Based on the number of people I see in there weekly, I should see some new machines by now. I have not witnessed any anywhere throughout the facility. I'm talking brand new stuff should have arrived by now. That is a rip off. Third, the exercise/yoga room. It is extremely disturbing to have yoga in this dirty, stinky room and outside of it, people are dropping weights that move the floor and loud TVs and music going on. Totally takes away from the yoga experience. Need a separate room for yoga away from the weight room. Fourth and final, STAY AWAY FROM THE PERSONAL TRAINING. They will offer you a so-called free session. It turns into a bully session by the Training Mgr. Jack Junkett. It was 2 on 1. I never felt so bullied in my life. They cost is almost $200/month and I told them that does not meet my budget at all. They have high turnover of personal training staff. They will start to take it down to almost $66/month and I ended up signing the contract on the pad. I did not provide my card information and after I thought about it, I cancelled. They informed me that I could not cancel and now I am afraid that crap is on my credit report. This place is not the best. While it has lots of exercise equipment and loud music, may want to try it out before you sign up. Fitworks on Wilson Mills is much better, smaller and more personable. The price is affordable too.

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1 out of 1 people found this review helpful.

.

_06/23/2010 - I signed up with Urban Active about 9 months ago and have found my experience to be less than. First off, the desk staff never acknowledge you, (considering my membership is paying their salary) just snatch your keychain out of your hand and swipe you through. I have taken to stopping and saying hello how are you before I move from the desk. I don't care how busy you think you are, you need to acknowledge me. Second, this $15 semi-annual fee; the first came out in Jan and the second in July. Based on the number of people I see in there weekly, I should see some new machines by now. I have not witnessed any anywhere throughout the facility. I'm talking brand new stuff should have arrived by now. That is a rip off. Third, the exercise/yoga room. It is extremely disturbing to have yoga in this dirty, stinky room and outside of it, people are dropping weights that move the floor and loud TVs and music going on. Totally takes away from the yoga experience. Need a separate room for yoga away from the weight room. Fourth and final, STAY AWAY FROM THE PERSONAL TRAINING. They will offer you a so-called free session. It turns into a bully session by the Training Mgr. Jack Junkett. It was 2 on 1. I never felt so bullied in my life. The cost is almost $200/month and I told them that does not meet my budget at all. They have high turnover of personal training staff. They will start to take it down to almost $66/month and I ended up signing the contract on the pad. I did not provide my card information and after I thought about it, I cancelled. They informed me that I could not cancel and now I am afraid that crap is on my credit report. This place is not the best. While it has lots of exercise equipment and loud music, may want to try it out before you sign up. Fitworks on Wilson Mills is much better, smaller and more personable. The price is affordable too.

1
★★☆☆☆

_06/23/2010 - I signed up with Urban Active about 9 months ago and have found my experience to be less than. First off, the desk staff never acknowledge you, (considering my membership is paying their salary) just snatch your keychain out of your hand and swipe you through. I have taken to stopping and saying hello how are you before I move from the desk. I don't care how busy you think you are, you need to acknowledge me. Second, this $15 semi-annual fee; the first came out in Jan and the second in July. Based on the number of people I see in there weekly, I should see some new machines by now. I have not witnessed any anywhere throughout the facility. I'm talking brand new stuff should have arrived by now. That is a rip off. Third, the exercise/yoga room. It is extremely disturbing to have yoga in this dirty, stinky room and outside of it, people are dropping weights that move the floor and loud TVs and music going on. Totally takes away from the yoga experience. Need a separate room for yoga away from the weight room. Fourth and final, STAY AWAY FROM THE PERSONAL TRAINING. They will offer you a so-called free session. It turns into a bully session by the Training Mgr. Jack Junkett. It was 2 on 1. I never felt so bullied in my life. The cost is almost $200/month and I told them that does not meet my budget at all. They have high turnover of personal training staff. They will start to take it down to almost $66/month and I ended up signing the contract on the pad. I did not provide my card information and after I thought about it, I cancelled. They informed me that I could not cancel and now I am afraid that crap is on my credit report. This place is not the best. While it has lots of exercise equipment and loud music, may want to try it out before you sign up. Fitworks on Wilson Mills is much better, smaller and more personable. The price is affordable too.

Pros: Lots of equipment, usually available, decent location

Cons: Rude employees, Personal training high pressure tactics

 

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