Dearborn Total Automotive Center

★☆☆☆☆

Automotive

Automotive
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I went into Dearborn Total Automotive to service my Ford Taurus. I needed to replace a battery, recharge my A/C, and replace a plastic piece that is on the end of a vacuum tube that connects to my ERG valve on one end. (The other end had become loose and I had it secured with a plastic tie.)\r\n\r\nTotal Automotive informed me that the intake manifold had to be removed since the vacuum assembly went under the intake manifold and that the tubes were dry-rotted. \r\n\r\nI was charged $30 for the vacuum assembly, $30 for O-rings, and an additional $130-$150 in labor.\r\n\r\nUpon receiving the parts back, I showed them to an engineer that works for Ford and he told me that the tubes and the gaskets were in good condition. Furthermore, when he looked under the hood, it was evident that the intake manifold did not need to be replaced to remove the vacuum assembly. Upon calling them back and telling them that it was not necessary to remove the intake manifold to replace the lines, I was told that I was mistaken. After pressing the issue, I was then told that the intake manifold needed to be pulled because they did a smoke test that showed the O-rings needed to be replaced. This was the first time I heard about a smoke test. Additionally, the manager claimed that it was necessary to replace the O-rings so that the check engine light wouldn't come on. However, my check engine light was not on when I took the car into the shop. Moreover, my friend (the Ford engineer) told me that it was unlikely that a smoke test could accurately indicate whether the O-rings were bad. (The O-rings showed minimal signs of wear.) \r\n\r\nAssuming the worst, this shop deliberately took advantage of me. Assuming the best, the individual communicating with me did not communicate clearly to me, told me that parts were bad when they were not, and did not even know/understand the work that was being done to my car.

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★☆☆☆☆

I went into Dearborn Total Automotive to service my Ford Taurus. I needed to replace a battery, recharge my A/C, and replace a plastic piece that is on the end of a vacuum tube that connects to my ERG valve on one end. (The other end had become loose and I had it secured with a plastic tie.)\r\n\r\nTotal Automotive informed me that the intake manifold had to be removed since the vacuum assembly went under the intake manifold and that the tubes were dry-rotted. \r\n\r\nI was charged $30 for the vacuum assembly, $30 for O-rings, and an additional $130-$150 in labor.\r\n\r\nUpon receiving the parts back, I showed them to an engineer that works for Ford and he told me that the tubes and the gaskets were in good condition. Furthermore, when he looked under the hood, it was evident that the intake manifold did not need to be replaced to remove the vacuum assembly. Upon calling them back and telling them that it was not necessary to remove the intake manifold to replace the lines, I was told that I was mistaken. After pressing the issue, I was then told that the intake manifold needed to be pulled because they did a smoke test that showed the O-rings needed to be replaced. This was the first time I heard about a smoke test. Additionally, the manager claimed that it was necessary to replace the O-rings so that the check engine light wouldn't come on. However, my check engine light was not on when I took the car into the shop. Moreover, my friend (the Ford engineer) told me that it was unlikely that a smoke test could accurately indicate whether the O-rings were bad. (The O-rings showed minimal signs of wear.) \r\n\r\nAssuming the worst, this shop deliberately took advantage of me. Assuming the best, the individual communicating with me did not communicate clearly to me, told me that parts were bad when they were not, and did not even know/understand the work that was being done to my car.

 

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