Andrew Marke Salon - Rochester

★☆☆☆☆
  • 6838B North Rochester Road

    Rochester Hills, MI 48306

    Map & Directions
  • 248-601-8808

Personal Services

Personal Services
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I got a hairHACK by Lisa Fazio that in all my 32 years takes the cake in the worst haircut I have ever had EVER. I feel bad because Lisa herself is a very kind person, but I am an experienced client whereas I came in with specifics: my WEDDING is in a month, I like my hair poofy, I like to air dry my hair because I have a natural wave. My hair was just below the bottom of my shoulder blades. She then proceeded in hacking off 2/3 of the bulk of my hair, leaving the length and taking pretty much everything else. I look like I have a mullet. The next day I called, where there was NO manager around, NO owner to talk to, even though I was crying, it made no difference. The only thing they can do? Give me an appointment with the other owner 6 DAYS LATER. Horrible customer assistance and a terrible way to resolve this issue. Never mind that, but I am now down almost all my hair, and I have not the faintest clue what this man is going to do. Judging on the last comment about him, I am pretty convinced I am going to take the refund.

1
★☆☆☆☆

I got a hairHACK by Lisa Fazio that in all my 32 years takes the cake in the worst haircut I have ever had EVER. I feel bad because Lisa herself is a very kind person, but I am an experienced client whereas I came in with specifics: my WEDDING is in a month, I like my hair poofy, I like to air dry my hair because I have a natural wave. My hair was just below the bottom of my shoulder blades. She then proceeded in hacking off 2/3 of the bulk of my hair, leaving the length and taking pretty much everything else. I look like I have a mullet. The next day I called, where there was NO manager around, NO owner to talk to, even though I was crying, it made no difference. The only thing they can do? Give me an appointment with the other owner 6 DAYS LATER. Horrible customer assistance and a terrible way to resolve this issue. Never mind that, but I am now down almost all my hair, and I have not the faintest clue what this man is going to do. Judging on the last comment about him, I am pretty convinced I am going to take the refund.

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