Walking Co

★☆☆☆☆
  • 160 Walt Whitman Rd # 1101

    Huntington Sta, NY 11746

    Map & Directions
  • 631-421-9255

About Walking Co

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After being refused a refund by this store for a pair of unworn shoes I purchased as a gift, I was forced to spend hours on the phone with their corporate customer support department. The customer support department agreed to the refund and I was instructed to return to the store. However, the store manager at this location had other ideas. She wanted an explanation as to why I was returning the gift and if she did not like my explanation, she was not going to refund my money. She stated over and over again to me that she was "making an exception" and "how difficult this was" and that "she wanted to hear my story". Repeatedly I was told by her "I am sticking my neck out". It felt like she was trying to illicit some gratitude from me for refunding my money. Normally I would have felt grateful for seeing my money returned, but not while confronted by that kind of attitude. After all the aggravation, a good customer service experience would have been the store manager being somewhat apologetic for my wasted time and effort and proceed to resolve the situation; instead what I received was a lecture, made to feel inferior, insignificant and was berated by her on the phone and in person. Shame on the store manager for treating a customer like that! Kudos to the corporate customer service representative for their support but the damage was done, I will never shop there again.

1
★☆☆☆☆

After being refused a refund by this store for a pair of unworn shoes I purchased as a gift, I was forced to spend hours on the phone with their corporate customer support department. The customer support department agreed to the refund and I was instructed to return to the store. However, the store manager at this location had other ideas. She wanted an explanation as to why I was returning the gift and if she did not like my explanation, she was not going to refund my money. She stated over and over again to me that she was "making an exception" and "how difficult this was" and that "she wanted to hear my story". Repeatedly I was told by her "I am sticking my neck out". It felt like she was trying to illicit some gratitude from me for refunding my money. Normally I would have felt grateful for seeing my money returned, but not while confronted by that kind of attitude. After all the aggravation, a good customer service experience would have been the store manager being somewhat apologetic for my wasted time and effort and proceed to resolve the situation; instead what I received was a lecture, made to feel inferior, insignificant and was berated by her on the phone and in person. Shame on the store manager for treating a customer like that! Kudos to the corporate customer service representative for their support but the damage was done, I will never shop there again.

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