Massage Envy - Mall 205

★★★★☆
  • 9732 SE Washington St Suite B

    Portland, OR 97216

    Map & Directions
  • 503-935-5550

About Massage Envy - Mall 205

Categories
  • Spas
  • Massage
Hours
M-F 8am-10pm, Sa 8am-6pm, Su 10am-6pm
Emails
  • clinic0661@massageenvy.com

Personal Services

Personal Services
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I cancelled my membership almost 2 years ago, I had not been able to use my massages due to other obligations and health reasoning. I cancelled in Dec. of 2015 and never thought of having to look to make sure they stopped taking monthly dues out of my HSA. I had just recently discovered they had been taking monthly dues out EVERY month since 2015. I called to ask why and they told me they do not have a cancellation form on file for me, then in the same breath told me they do not keep cancellation contracts on file for longer than 1 year... I asked for my money back for the year and 4 months they had unknowingly charge my account. They told me they cannot refund me the money because I never cancelled my contract. I am still appalled with the service I received. I then get a letter in the mail saying I am 2 months behind in paying dues and this needs to be taken care of or it will be going to collections. I have not been in to get a massage in almost 4 years! I have not gotten a dime back even though they said they would refund the last 2 months. I suggest not going to this location, the manager is very rude and apparently does not know the business. I asked her many times why they would not keep a contract on file for more than a year and she said she doesn't have an answer that I can email the owner.

1
★☆☆☆☆

I cancelled my membership almost 2 years ago, I had not been able to use my massages due to other obligations and health reasoning. I cancelled in Dec. of 2015 and never thought of having to look to make sure they stopped taking monthly dues out of my HSA. I had just recently discovered they had been taking monthly dues out EVERY month since 2015. I called to ask why and they told me they do not have a cancellation form on file for me, then in the same breath told me they do not keep cancellation contracts on file for longer than 1 year... I asked for my money back for the year and 4 months they had unknowingly charge my account. They told me they cannot refund me the money because I never cancelled my contract. I am still appalled with the service I received. I then get a letter in the mail saying I am 2 months behind in paying dues and this needs to be taken care of or it will be going to collections. I have not been in to get a massage in almost 4 years! I have not gotten a dime back even though they said they would refund the last 2 months. I suggest not going to this location, the manager is very rude and apparently does not know the business. I asked her many times why they would not keep a contract on file for more than a year and she said she doesn't have an answer that I can email the owner.

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I was a customer for over a year. Due to illness I was permitted to cancel my contract auto-renew by phone. Months later payments were still coming out of my account. The Manager said the auto-renew hadn't been stopped, and the man I'd

3
★★★★★

I was a customer for over a year. Due to illness I was permitted to cancel my contract auto-renew by phone. Months later payments were still coming out of my account. The Manager said the auto-renew hadn't been stopped, and the man I'd

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You get what you pay for. There are only a couple therapists worth seeing. Why they stay and get paid below the going rate is beyond me. I would gladly follow them to another location if they ever left and decided to go on their own. Turn

3
★★★★★

You get what you pay for. There are only a couple therapists worth seeing. Why they stay and get paid below the going rate is beyond me. I would gladly follow them to another location if they ever left and decided to go on their own. Turn

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This place was truly awful. I have had hundreds of massages, as I suffer from chronic pain in my upper back and neck, and have been getting regular massage for the last 10 years. I have never been to a chain place like this, and I was

3
★★★★★

This place was truly awful. I have had hundreds of massages, as I suffer from chronic pain in my upper back and neck, and have been getting regular massage for the last 10 years. I have never been to a chain place like this, and I was

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As someone who has paid for hundreds of massages over the years, I can honestly say I hope this place goes out of business.\r
\r
Sure the price is right, but they undercut local therapists by paying their staff next to nothing. Every

3
★★★★★

As someone who has paid for hundreds of massages over the years, I can honestly say I hope this place goes out of business.\r
\r
Sure the price is right, but they undercut local therapists by paying their staff next to nothing. Every

.

I joined the membership plan after my first visit - if you like regular massage, you can't beat the price! My first massage was OK, not the best but certainly not the worst. I asked the front desk person, Shannon, if he could recommend

3
★★★★★

I joined the membership plan after my first visit - if you like regular massage, you can't beat the price! My first massage was OK, not the best but certainly not the worst. I asked the front desk person, Shannon, if he could recommend

.

I just had my first massage at Massage Envy, Mall 205. Jeremy was my therapist, and I am very pleased! He used the exact right amount of pressure, and gave extra attention to my problem areas. I came away feeling very relaxed. Not only are the prices great, but the massage is of excellent quality. I will definitely return to this location.

2
★★★★★

I just had my first massage at Massage Envy, Mall 205. Jeremy was my therapist, and I am very pleased! He used the exact right amount of pressure, and gave extra attention to my problem areas. I came away feeling very relaxed. Not only are the prices great, but the massage is of excellent quality. I will definitely return to this location.

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I joined the membership program a few months ago and have been so pleased! I've seen 5 different therapists and they've been fantastic - very caring with great hands! I've seen Jeff, Joanne, and two others that I can't remember their names. Just saw Morgan who is wonderful! I've had maybe 100 massages and Morgan has given me the best massage I've ever had!

The front desk staff is very friendly and helpful without being toooo friendly. The owner even knows my name! They make me feel special everytime I walk in the door.

I've told freinds and co-workers about this place and they've also had good things to say about their experiences. Go and enjoy it!

2
★★★★★

I joined the membership program a few months ago and have been so pleased! I've seen 5 different therapists and they've been fantastic - very caring with great hands! I've seen Jeff, Joanne, and two others that I can't remember their names. Just saw Morgan who is wonderful! I've had maybe 100 massages and Morgan has given me the best massage I've ever had!

The front desk staff is very friendly and helpful without being toooo friendly. The owner even knows my name! They make me feel special everytime I walk in the door.

I've told freinds and co-workers about this place and they've also had good things to say about their experiences. Go and enjoy it!

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I am speaking from my experience and those of ang few friends. I have used this place just once, but also the one on Macadam as well as the one in Lake Oswego. I have found the places to convenient and have good hours and availability, but it seems to be a roll of the dice on which therapist is available and how good they are. I was satisfied the first time but not on the other occasions. I have heard the same from my friends. So if you are looking for a massage at the spur of the moment on a Sat. eve this may be the only place in town

1
★★☆☆☆

I am speaking from my experience and those of ang few friends. I have used this place just once, but also the one on Macadam as well as the one in Lake Oswego. I have found the places to convenient and have good hours and availability, but it seems to be a roll of the dice on which therapist is available and how good they are. I was satisfied the first time but not on the other occasions. I have heard the same from my friends. So if you are looking for a massage at the spur of the moment on a Sat. eve this may be the only place in town

Pros: convenient and good value

Cons: more like an assembly line and pot luck on therapists

.

The prices were affordable which was good but after my 3rd session i realized you get what you pay for. i've tried atleast all there therapists. I recently went to the clackamas franchise, they have a much nicer staff and i was happy with the very first therapist i had. I was really offended when there had been a problem with my account payements, i was told i would not be charged when i went into the mall 205 store and then they charged me a few days after without a call telling me that they were going to charge it and so on. when they finally did call me back the manager was very rude. This franchise needs work and new employees.

0
★☆☆☆☆

The prices were affordable which was good but after my 3rd session i realized you get what you pay for. i've tried atleast all there therapists. I recently went to the clackamas franchise, they have a much nicer staff and i was happy with the very first therapist i had. I was really offended when there had been a problem with my account payements, i was told i would not be charged when i went into the mall 205 store and then they charged me a few days after without a call telling me that they were going to charge it and so on. when they finally did call me back the manager was very rude. This franchise needs work and new employees.

Pros: convinent location but thats it.

Cons: bad customer service and underskilled therapists!

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I loved the presentation...very bright and polite..priced to sell and something I will definitely use... I did sign myself and my boyfriend up for the membership... he loved it ...i will find the perfect therapist asap! everyone should try to utilize some self care!

1
★★★☆☆

I loved the presentation...very bright and polite..priced to sell and something I will definitely use... I did sign myself and my boyfriend up for the membership... he loved it ...i will find the perfect therapist asap! everyone should try to utilize some self care!

Pros: my boyfriend loved it!

Cons: gotta find the right therepist

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Not a deep massage, despite repeated requests for deeper pressure. The therapists dont generally seem to know much about the anatomy, and don't tend to do much more than rub their hands on your back/shoulders for an hour, an then, you're done. I usually fall asleep, and thats not what I'm really after, I can nap at home. At least throw in a happy ending if all your going to do is rub. I wouldn't waste my time at this location. I have been to another in Scotsdale AZ that had a fabulous masseuse, but after 4 visits to the mall 205 location, I'm not going back.

1
★★☆☆☆

Not a deep massage, despite repeated requests for deeper pressure. The therapists dont generally seem to know much about the anatomy, and don't tend to do much more than rub their hands on your back/shoulders for an hour, an then, you're done. I usually fall asleep, and thats not what I'm really after, I can nap at home. At least throw in a happy ending if all your going to do is rub. I wouldn't waste my time at this location. I have been to another in Scotsdale AZ that had a fabulous masseuse, but after 4 visits to the mall 205 location, I'm not going back.

Pros: cheap enough

Cons: but not worth the $$

Message from Massage Envy - Mall 205

Our therapists are here to alleviate every ache, pain or stress — no matter how small — because we agree on one thing: The good life should actually feel that way.

Yext PowerListings

 

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