Tri Stone Cinema Group

★★★☆☆

About Tri Stone Cinema Group

Categories

Arts & Entertainment

Arts & Entertainment
More choices in Rancho Cucamonga:
Resultset_next

Cinemark Movies 8 - Chino

5546 Philadelphia Street Chino, CA

Resultset_next

Regal Cinemas

4900 E 4th St Ontario, CA

2.5 2
Hi! Sign in to let us know how Tri Stone Cinema Group was?
Write a Review
.

this lady seems crazy. You ruined your own night. Here you call the police and then say that your kids had to be put through the police showing up when it was you who wanted them called.....lol. All over 5 bucks. The theatre is fine and reasonable. You are just one of those many nut cases out there that like to make a mountain out of a mole hill. You probably complained about not enough butter on your popcorn too.

4
★★★★☆

this lady seems crazy. You ruined your own night. Here you call the police and then say that your kids had to be put through the police showing up when it was you who wanted them called.....lol. All over 5 bucks. The theatre is fine and reasonable. You are just one of those many nut cases out there that like to make a mountain out of a mole hill. You probably complained about not enough butter on your popcorn too.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This Company and Terra Vista Theater is TERRIBLE!!! I took my kids and husband to the movies and the employee Kristen short changed us. Our plans were to buy the tickets over an hour before the show, take the kids out to eat and come back to watch a family movie. The evening was completly spoiled by these people that work at this theater. We were robbed of our hard earned money, and robbed of our fun evening we had planned.
My husband gave Kristen 2- $10, and 3-$5 which is what I gave him before he got out to buy the tickets because I didn't know how much they'd cost. By the time the evening was over, we left with 5 - $1, 1- $5, 2 - $10.
When my husband went back and told her that she short changed us by $10, she insisted she didn't and only gave us $5. When he asked for the manager, a young pregnant woman named Stephanie said she was the manager and insisted that the employee did not keep our money and gave us the correct amount. We offered for them to take their tickets back and the change they gave us in return for our 2- $10 and 3- $5. They would not do it! I asked them if there were cameras, they replied "yes". I asked if we can review them to see what Kristen did with our money, and Stephanie said "NO".
We ended up arguing and both us and them called the police to come out. After the police came out we opted for them to buy back their tickets at their face value. So we left there with a TERRIBLE experience with the employees and then to be humiliated by having to deal with the police with our children present and others visiting the theater. I live in Rancho Cucamonga, I work in Rancho Cucamonga, I know MANY people in Rancho Cucamonga and enjoy going to the movies when time and money permit, and this has got to be the worst experience of a family outing! I've left a couple messages for Cindy Altis and she called me back once. The $5 they shorted us wasn't so much an issue as the issue with integrity and honesty of their employees. I am not going to recommend this theater to anyone EVER again as I have raved about it in the past. They do not know the first thing about customer service.

0
★☆☆☆☆

This Company and Terra Vista Theater is TERRIBLE!!! I took my kids and husband to the movies and the employee Kristen short changed us. Our plans were to buy the tickets over an hour before the show, take the kids out to eat and come back to watch a family movie. The evening was completly spoiled by these people that work at this theater. We were robbed of our hard earned money, and robbed of our fun evening we had planned.
My husband gave Kristen 2- $10, and 3-$5 which is what I gave him before he got out to buy the tickets because I didn't know how much they'd cost. By the time the evening was over, we left with 5 - $1, 1- $5, 2 - $10.
When my husband went back and told her that she short changed us by $10, she insisted she didn't and only gave us $5. When he asked for the manager, a young pregnant woman named Stephanie said she was the manager and insisted that the employee did not keep our money and gave us the correct amount. We offered for them to take their tickets back and the change they gave us in return for our 2- $10 and 3- $5. They would not do it! I asked them if there were cameras, they replied "yes". I asked if we can review them to see what Kristen did with our money, and Stephanie said "NO".
We ended up arguing and both us and them called the police to come out. After the police came out we opted for them to buy back their tickets at their face value. So we left there with a TERRIBLE experience with the employees and then to be humiliated by having to deal with the police with our children present and others visiting the theater. I live in Rancho Cucamonga, I work in Rancho Cucamonga, I know MANY people in Rancho Cucamonga and enjoy going to the movies when time and money permit, and this has got to be the worst experience of a family outing! I've left a couple messages for Cindy Altis and she called me back once. The $5 they shorted us wasn't so much an issue as the issue with integrity and honesty of their employees. I am not going to recommend this theater to anyone EVER again as I have raved about it in the past. They do not know the first thing about customer service.

 

Wait, you're the expert.

If you've been to or used Tri Stone Cinema Group, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review