Verizon

★★☆☆☆
  • 401 S Mount Juliet Rd Suite 170

    Mount Juliet, TN 37122

    Map & Directions
  • 615-773-1900

About Verizon

Categories
  • Cell Phones
  • Consumer Electronics Stores
  • Telephone Service
Details
  • Phone Equipment
  • Tool & Equipment Rental
Hours
M-F 10am-8pm, Sa 9am-8pm, Su 12pm-6pm
Languages
  • English
  • Spanish

Communications & Utilities

Communications & Utilities
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At&T Store

4120 N Mount Juliet Rd Mt Juliet, TN

2.25 4
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I had the misfortune of having to deal with these "people" at the Verizon Store in Mount Juliet today. A so called "Customer Service" agent named "Sam" (Not sure if he gave his real name - middle aged, goatee and glasses - STAY AWAY FROM

3
★★★★★

I had the misfortune of having to deal with these "people" at the Verizon Store in Mount Juliet today. A so called "Customer Service" agent named "Sam" (Not sure if he gave his real name - middle aged, goatee and glasses - STAY AWAY FROM

.

Something caught my attention as I waited for 40 minutes to talk to someone. In a community that is 94% white, I did not see one white employee. As I would hope to see a representing number of blacks in a black neighborhood or Asians in an Asian neighborhood, I think it's fair to say that the Mt. Juliet store should have racial make up that closely matches that of the population. The employees were nice and this is not a personal agenda, but if someone is avoiding hiring based on race, it's despicable, regardless of the race. My thought is that with the racial makeup being what it is in Mt. Juliet, that there likely are some white applicants that never got a call back. Maybe I'm wrong, but 94% of the population is of a certain race, shouldn't the racial make up of the store be more representatove of its community. As for the service, don't go to this Verizon store unless you have an hour to ask a question. They take your name as you walk in the door, then you just wait.

0
★☆☆☆☆

Something caught my attention as I waited for 40 minutes to talk to someone. In a community that is 94% white, I did not see one white employee. As I would hope to see a representing number of blacks in a black neighborhood or Asians in an Asian neighborhood, I think it's fair to say that the Mt. Juliet store should have racial make up that closely matches that of the population. The employees were nice and this is not a personal agenda, but if someone is avoiding hiring based on race, it's despicable, regardless of the race. My thought is that with the racial makeup being what it is in Mt. Juliet, that there likely are some white applicants that never got a call back. Maybe I'm wrong, but 94% of the population is of a certain race, shouldn't the racial make up of the store be more representatove of its community. As for the service, don't go to this Verizon store unless you have an hour to ask a question. They take your name as you walk in the door, then you just wait.

Cons: very slow service

.

Do not go to this store. I won't go into the long, LONG story of what happened to me, but basically it took a WEEK of me running around from store to store and hours on the phone w/ Verizon headquarters to fix what this store messed up on my account. If they were my only experience with Verizon, I'd be an AT&T customer right now. Go to Best Buy. They will meet the Verizon prices POST-REBATE ...so you don't have to mail-in the rebate and wait forever.

0
★☆☆☆☆

Do not go to this store. I won't go into the long, LONG story of what happened to me, but basically it took a WEEK of me running around from store to store and hours on the phone w/ Verizon headquarters to fix what this store messed up on my account. If they were my only experience with Verizon, I'd be an AT&T customer right now. Go to Best Buy. They will meet the Verizon prices POST-REBATE ...so you don't have to mail-in the rebate and wait forever.

Pros: Verizon

Cons: Sales team

.

So far verizon has been a good and bad phone carrier. Several times you get things in the mail telling you this phone is about to go on sale or its going buy one get one free,yet when you go to buy a new phone they tell you that they have never heard of a sale or the sale has been over for a long time. Sometimes they even charge things to your plan you don't order.

0
★☆☆☆☆

So far verizon has been a good and bad phone carrier. Several times you get things in the mail telling you this phone is about to go on sale or its going buy one get one free,yet when you go to buy a new phone they tell you that they have never heard of a sale or the sale has been over for a long time. Sometimes they even charge things to your plan you don't order.

Pros: cool plans

Message from Verizon

Who We Are



Customers rely on wireless broadband more – and in more ways – than ever before. Verizon is at the center of this connected world. Our superior networks give us a competitive edge in delivering the digital experiences that are vital to customers’ lives and businesses’ success. In addition to our strong foundation in wireless and broadband, we’re disrupting ourselves and the industry by building the businesses of the future such as the Internet of Things and mobile video. We have a track record of delivering both revenue growth and profits, enabling us to innovate, invest, develop our employees’ skills, and reward our shareowners. Most of all, we have the two things that any company needs for long-term success:  an ethical, customer-centric culture and an essential role in making the world a better place.



Our Wireless Standard



As the nation’s largest wireless company, we serve 112.6 million retail connections and operate more than 1,700 retail locations in the United States. As an industry leader, our 4G LTE network covers 98% of U.S. population and our platforms are delivering digital video, Internet of Things, security and cloud services.



Verizon Wireless is wholly owned by Verizon Communications Inc. and is headquartered in Basking Ridge, N.J.

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