Frankie's Ristorante Italiano

★★★★☆
  • 80 Main St

    Lenox, MA 01240

    Map & Directions
  • 413-637-4455

About Frankie's Ristorante Italiano

Hours
Sun-Thu 5pm-9pm, Fri-Sat 5pm-9:30pm
3.6 5
Hi! Sign in to let us know how Frankie's Ristorante Italiano was?
Write a Review
.

I have eaten at Frankie's restaurant several times, the last time being 25-October (Saturday). There were five of us and the food was, as usual, excellent, however the service throughout the meal was only average - one appetizer was completely missing (and the server never came back so we could ask for it). I travel extensively both nationally and internationally on business and I was appalled at what happened next. The server brought the signed credit card receipt back to the table and suggested I change the tip amount, as it was inadequate. I did not change the tip on the receipt, because I tipped about 15% on the food, as it was only adequate service, and 10% on the alcohol (which is a standard practice). I have always been under the impression that a 20% tip was given for excellent service only.

After looking at what Frankie's restaurant submitted for a receipt, the amount was higher than what I had put on there, and the credit card company informed me the tip was higher than what I had written. While for a couple bucks its not worth much aggravation, the fact that someone did this is completely inappropriate and has quite obviously deterred us from stepping foot in this restaurant again.

0
★☆☆☆☆

I have eaten at Frankie's restaurant several times, the last time being 25-October (Saturday). There were five of us and the food was, as usual, excellent, however the service throughout the meal was only average - one appetizer was completely missing (and the server never came back so we could ask for it). I travel extensively both nationally and internationally on business and I was appalled at what happened next. The server brought the signed credit card receipt back to the table and suggested I change the tip amount, as it was inadequate. I did not change the tip on the receipt, because I tipped about 15% on the food, as it was only adequate service, and 10% on the alcohol (which is a standard practice). I have always been under the impression that a 20% tip was given for excellent service only.

After looking at what Frankie's restaurant submitted for a receipt, the amount was higher than what I had put on there, and the credit card company informed me the tip was higher than what I had written. While for a couple bucks its not worth much aggravation, the fact that someone did this is completely inappropriate and has quite obviously deterred us from stepping foot in this restaurant again.

Pros: Excellent Food

Cons: Horrible Service

.

I tried out Frankies this past Thursday night with my 2 kids, wife and the grandparents. We had 6:45 reservations and were seated promptly as the restaurant was only half full. Despite very nice wait staff - they seemed completely backed up in the kitchen already and really struggling to get even bread out to the tables. We must have sat there for at least 15 to 20 minutes before we got the bread - and when we asked for a refill we were told we'd have to wait till the other tables got theirs first. hmm. Food was solid Italian fare. Don't come here expecting homemade pastas or amazing sauces. Chicken Marasala, Spaghetti & Meatballs, Osso Bucco, Caeser Salad - were all fine but not remarkable.

Seemed like it would be kid friendly but they don't have a kids menu. They'll do half portions of any pasta dish so it works out ok - but no crayons etc..Kind of seems like they are stuck between being a real family friendly place and a fancy italian restaurant and not quite sure which one they want to be.

3
★★★☆☆

I tried out Frankies this past Thursday night with my 2 kids, wife and the grandparents. We had 6:45 reservations and were seated promptly as the restaurant was only half full. Despite very nice wait staff - they seemed completely backed up in the kitchen already and really struggling to get even bread out to the tables. We must have sat there for at least 15 to 20 minutes before we got the bread - and when we asked for a refill we were told we'd have to wait till the other tables got theirs first. hmm. Food was solid Italian fare. Don't come here expecting homemade pastas or amazing sauces. Chicken Marasala, Spaghetti & Meatballs, Osso Bucco, Caeser Salad - were all fine but not remarkable.

Seemed like it would be kid friendly but they don't have a kids menu. They'll do half portions of any pasta dish so it works out ok - but no crayons etc..Kind of seems like they are stuck between being a real family friendly place and a fancy italian restaurant and not quite sure which one they want to be.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We dined there for the first time after Boston Symphony's summer concert in Tanglewood.
The place was almost full with local people.
Staff was friendly and wine & food was great.
We added the restaurant on our list and we will be back when we visit Tanglewood.

2
★★★★★

We dined there for the first time after Boston Symphony's summer concert in Tanglewood.
The place was almost full with local people.
Staff was friendly and wine & food was great.
We added the restaurant on our list and we will be back when we visit Tanglewood.

.

The food was incredible! Everything on the menu sounded soo good that it was literally impossible to choose one dinner! The aptmosphere as well was great!

2
★★★★★

The food was incredible! Everything on the menu sounded soo good that it was literally impossible to choose one dinner! The aptmosphere as well was great!

.

Excellent continental menu, but the specials are often better! Eclectic wine list well priced. Helpful wait staff. Never an inferior meal.

2
★★★★☆

Excellent continental menu, but the specials are often better! Eclectic wine list well priced. Helpful wait staff. Never an inferior meal.

Pros: Easy parking

 

Wait, you're the expert.

If you've been to or used Frankie's Ristorante Italiano, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review