911 Plumbing

★★☆☆☆

About 911 Plumbing

Home Construction & Remodeling

Home Construction & Remodeling
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Plumbing 911, LLC of Katy, TX should not be confused with others that are using various forms of our name and reputation. Call us for all your plumbing needs. Owner operated, licensed and PROPERLY insured...

2
★★★★★

Plumbing 911, LLC of Katy, TX should not be confused with others that are using various forms of our name and reputation. Call us for all your plumbing needs. Owner operated, licensed and PROPERLY insured...

Pros: Honest, stands by our guarantee

.

Do not call they do not honor their guarantee: On June 25, 2008 - 911 Plumbing (installer: Felix) did what I thought a simply install of 4 fixtures in my master bathroom that was being remodeled. During the install process my husband asked Felix if the valve was set far enough out because according to the instructions it should have been set flush with the wall and it was not. After the tile was in place we found that the handle would not go on, the valve was to far back in the wall for the screws, the cover for the shower head pipe would not set flush to the tile the pipe in the wall was crocked, there was a leak under one of the sinks and a loud knocking in the pipes when you turn the water on which was not there before. I called office next day, 2 times to get my call returned. Felix called me and said he did not do anything wrong, I told him that was not the point 911 has guarantee and I have paid for the work and would like things fixed. He said he would be there between 8 and 10 the next day he called my cell and I asked him to call my house my husband was home waiting on him. He never called nor did he show up. I called him back at least 4 times, no answer so I called the office asked for a supervisor or owner my husband and I left numerous messages for Mr. Kirkland he never responded. Finally he had a supervisor call and come to the house Mr. Gallipeau (he did nothing) we called them back we still had all the same problems. I called Mr. Kirkland again and left two messages on his phone and I can\u2019t tell you how many with Karen the girl in the office. As of today one month later I have never been called. I had to call another plumber and pay again to have things fixed.

0
★☆☆☆☆

Do not call they do not honor their guarantee: On June 25, 2008 - 911 Plumbing (installer: Felix) did what I thought a simply install of 4 fixtures in my master bathroom that was being remodeled. During the install process my husband asked Felix if the valve was set far enough out because according to the instructions it should have been set flush with the wall and it was not. After the tile was in place we found that the handle would not go on, the valve was to far back in the wall for the screws, the cover for the shower head pipe would not set flush to the tile the pipe in the wall was crocked, there was a leak under one of the sinks and a loud knocking in the pipes when you turn the water on which was not there before. I called office next day, 2 times to get my call returned. Felix called me and said he did not do anything wrong, I told him that was not the point 911 has guarantee and I have paid for the work and would like things fixed. He said he would be there between 8 and 10 the next day he called my cell and I asked him to call my house my husband was home waiting on him. He never called nor did he show up. I called him back at least 4 times, no answer so I called the office asked for a supervisor or owner my husband and I left numerous messages for Mr. Kirkland he never responded. Finally he had a supervisor call and come to the house Mr. Gallipeau (he did nothing) we called them back we still had all the same problems. I called Mr. Kirkland again and left two messages on his phone and I can\u2019t tell you how many with Karen the girl in the office. As of today one month later I have never been called. I had to call another plumber and pay again to have things fixed.

.

Do not call they do not honor their guarantee: On June 25, 2008 - 911 Plumbing (installer: Felix) did what I thought a simply install of 4 fixtures in my master bathroom that was being remodeled. During the install process my husband asked Felix if the valve was set far enough out because according to the instructions it should have been set flush with the wall and it was not. After the tile was in place we found that the handle would not go on, the valve was to far back in the wall for the screws, the cover for the shower head pipe would not set flush to the tile the pipe in the wall was crocked, there was a leak under one of the sinks and a loud knocking in the pipes when you turn the water on which was not there before. I called office next day, 2 times to get my call returned. Felix called me and said he did not do anything wrong, I told him that was not the point 911 has guarantee and I have paid for the work and would like things fixed. He said he would be there between 8 and 10 the next day he called my cell and I asked him to call my house my husband was home waiting on him. He never called nor did he show up. I called him back at least 4 times, no answer so I called the office asked for a supervisor or owner my husband and I left numerous messages for Mr. Kirkland he never responded. Finally he had a supervisor call and come to the house Mr. Gallipeau (he did nothing) we called them back we still had all the same problems. I called Mr. Kirkland again and left two messages on his phone and I can\u2019t tell you how many with Karen the girl in the office. As of today one month later I have never been called. I had to call another plumber and pay again to have things fixed.

0
★☆☆☆☆

Do not call they do not honor their guarantee: On June 25, 2008 - 911 Plumbing (installer: Felix) did what I thought a simply install of 4 fixtures in my master bathroom that was being remodeled. During the install process my husband asked Felix if the valve was set far enough out because according to the instructions it should have been set flush with the wall and it was not. After the tile was in place we found that the handle would not go on, the valve was to far back in the wall for the screws, the cover for the shower head pipe would not set flush to the tile the pipe in the wall was crocked, there was a leak under one of the sinks and a loud knocking in the pipes when you turn the water on which was not there before. I called office next day, 2 times to get my call returned. Felix called me and said he did not do anything wrong, I told him that was not the point 911 has guarantee and I have paid for the work and would like things fixed. He said he would be there between 8 and 10 the next day he called my cell and I asked him to call my house my husband was home waiting on him. He never called nor did he show up. I called him back at least 4 times, no answer so I called the office asked for a supervisor or owner my husband and I left numerous messages for Mr. Kirkland he never responded. Finally he had a supervisor call and come to the house Mr. Gallipeau (he did nothing) we called them back we still had all the same problems. I called Mr. Kirkland again and left two messages on his phone and I can\u2019t tell you how many with Karen the girl in the office. As of today one month later I have never been called. I had to call another plumber and pay again to have things fixed.

Cons: Do not honor their guarantee

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I live in the zip code 77056 and I called 911 plumbling. The technician charged me for things I did not need and was dishonest in time spent. He spent hours talking about his personal life, took a cigarette break and found a ring in the commode and ask if he could keep it. I paid them over $500.00 to put in a commode, and hook up the garbage disposal. He created unneccary work. I have an inspection report which did not indicate that what he did was needed. He would not give me a detail report of what he did.

I will never use them again and hope that the deceit and lies to steal from consumers catch up with the establishment.

0
★☆☆☆☆

I live in the zip code 77056 and I called 911 plumbling. The technician charged me for things I did not need and was dishonest in time spent. He spent hours talking about his personal life, took a cigarette break and found a ring in the commode and ask if he could keep it. I paid them over $500.00 to put in a commode, and hook up the garbage disposal. He created unneccary work. I have an inspection report which did not indicate that what he did was needed. He would not give me a detail report of what he did.

I will never use them again and hope that the deceit and lies to steal from consumers catch up with the establishment.

Cons: Disceptive/price fraud

.

I was told that I would get a free evalution so i went ahead and scheduled it (why would I pay for something I can get for free?) but when it came down to it had to pay $25! I called the company and they swore they told me about the fee and that I agreed to it, not only that but I got hung up on! Don't even consider these people!

0
★☆☆☆☆

I was told that I would get a free evalution so i went ahead and scheduled it (why would I pay for something I can get for free?) but when it came down to it had to pay $25! I called the company and they swore they told me about the fee and that I agreed to it, not only that but I got hung up on! Don't even consider these people!

Pros: N/A

Cons: allaround bad

.

I was told that I would get a free evalution so i went ahead and scheduled it (why would I pay for something I can get for free?) but when it came down to it had to pay $25! I called the company and they swore they told me about the fee and that I agreed to it, not only that but I got hung up on! Don't even consider these people!

0
★☆☆☆☆

I was told that I would get a free evalution so i went ahead and scheduled it (why would I pay for something I can get for free?) but when it came down to it had to pay $25! I called the company and they swore they told me about the fee and that I agreed to it, not only that but I got hung up on! Don't even consider these people!

Pros: N/A

Cons: allaround bad

.

Plumber came out and gave estimate the night before and said he did not have the part. The next day he comes and spends about 45 min, puts on a tiny part and proceeds to charge $140.00 over the estimate. When asked for a description for the charges he said he needed to get something out of his truck and then took off with no explanation!

0
★☆☆☆☆

Plumber came out and gave estimate the night before and said he did not have the part. The next day he comes and spends about 45 min, puts on a tiny part and proceeds to charge $140.00 over the estimate. When asked for a description for the charges he said he needed to get something out of his truck and then took off with no explanation!

Pros: none

Cons: dishonest

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