Comcast Cable

★★★☆☆
  • 8590 W Tidwell Rd

    Houston, TX 77040

    Map & Directions
  • 713-341-1000

About Comcast Cable

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Recently I called Comcast at 888-490-1601 and the they came and installed Internet Performance Plan 20 Mbps.I am really satisfied with the service.Definitely recommended.

5
★★★★★

Recently I called Comcast at 888-490-1601 and the they came and installed Internet Performance Plan 20 Mbps.I am really satisfied with the service.Definitely recommended.

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Comcast has failed to live up to its Customer Satisfaction Guarantee (#2-5). Below is a detailed explanation of events/issues:
Issue 1. Requested a Transfer of Service with termination of existing account on 8/5/11 and installation of account on 8/6/11.
Service was disconnected on 8/2/11. Called and had Neysha's supervisor expedite the reconnection, for the next day.
Issue 2. 8/3/11 returned home to find that by 6pm the service had yet to be reconnected. Called Shauna and neither Neysha or her were able to determine why it had not been corrected, had another Supervisor submit another expedited request.
Issue 3. Lauren with dispatch called, and after a great deal of prodding, agreed to contact a person in the field to reconnect service that night.
Finally, called at 5 am this morning and requested a supervisor, Jon, who agreed action was not properly taken but was limited on ability to correct. Considering the hassle I??d had to go through to get reconnected and that there was no point to reconnect for a single day it was decided to simply wait for the install at the new location. He then gave me a 888 number so I could log my complaint, but this was a wrong number as it leads to an employee use only line.
In short comcast wasn??t on time with my transfer, never came out to fix my problem, dispatch lied about trying to fix the issue and then was unavailable to correct the problem.

1
★☆☆☆☆

Comcast has failed to live up to its Customer Satisfaction Guarantee (#2-5). Below is a detailed explanation of events/issues:
Issue 1. Requested a Transfer of Service with termination of existing account on 8/5/11 and installation of account on 8/6/11.
Service was disconnected on 8/2/11. Called and had Neysha's supervisor expedite the reconnection, for the next day.
Issue 2. 8/3/11 returned home to find that by 6pm the service had yet to be reconnected. Called Shauna and neither Neysha or her were able to determine why it had not been corrected, had another Supervisor submit another expedited request.
Issue 3. Lauren with dispatch called, and after a great deal of prodding, agreed to contact a person in the field to reconnect service that night.
Finally, called at 5 am this morning and requested a supervisor, Jon, who agreed action was not properly taken but was limited on ability to correct. Considering the hassle I??d had to go through to get reconnected and that there was no point to reconnect for a single day it was decided to simply wait for the install at the new location. He then gave me a 888 number so I could log my complaint, but this was a wrong number as it leads to an employee use only line.
In short comcast wasn??t on time with my transfer, never came out to fix my problem, dispatch lied about trying to fix the issue and then was unavailable to correct the problem.

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I had one of your Comcast sales people (Devor Danny) solicit my business over the phone. I have emails from him and a contract for the services for $124.00 for 36 months. I am being billed an incorrect amount from what is on the contract. I have yet to receive a phone call from 1 person concerning this matter. I am being billed more that the contract states of $124.00 per month in the special instructions area of the contract.

Below is the timeline of trying to get this resolved and NO one has resolved it yet. I have spent countless hours on the phone being passed from one person to another and an accumulation of hours on hold! I AM DEMANDING MY BILLING COST BE CORRECTED IMMEDATELY ACCORDING TO THE CONTRACT I SIGNED. ALSO, THE BILLING FOR THE PAST 2 MONTHS BE CREDITED FOR THE DIFFERENCE OF THE CORRECT AMOUNT. IN ADDITION I WANT $20 PER DAY (ACCORDING TO YOUR STATEMENT WHEN A PROBLEM IS NOT CORRECTED) FOR EACH DAY THIS HAS NOT BEEN CORRECTED BEGINNING 11/29/10. This amount does not equate to the time and frustration I have had dealing with this problem!!

11/29/10 800-391-3000 2ND Call. Spoke with some that Transferred me Care Group. Had to leave message no answer. NO CALL BACK!
11/29/10 DeVor Dandy 1-877-222-7624. Left message with sale person that took over Devor Danny??s position. NO CALL BACK!
11/30/10 Called business office 713-341-8800 Spoke to Anthony Eustate. He emailed and left message with Sheri Powel in inside sales. She was supposed to call back. NO CALL BACK!
12/01/10 Called Anthony back and left message that I receive no call back from Sherri. Anthony called back to tell me he does not know why Sherri did not call me back. He will advise her to call me back. NO CALL BACK!
12/03/10 2:22 pm 880-391-3000 Spoke with Joshua Saiz. After approximately 30 minutes on phone said he had to transfer me to Mr Marlin in sales. Spoke to Mr. Marlin for another 30 minutes. Assured me he will get it handled. Said he had to send information to Retention Department. Assured me a call back in 24 hours. NO CALL BACK!
12/06/10 Called Marlin Manasa back at 770-559-2215 and left message. NO CALL BACK!
12/07/10 10:51am Called Marlin Manasa back at 770-559-2215 and left message. NO CALL BACK!
12/07/10 Emailed this email to: devor_dandy@cable.comcast.com; Ecareonline_Houston@cable.comcast.com; Joshua_Saiz@cable.comcast.com
12/07/10 4:13pm Joshua Saiz called back (The only person so far!) and stated that he has emailed this to his supervisor and another department.
12/08/10 Marlin called and left a message on voice mail after 5pm saying he is still trying to work on it.
12/08/10 8:40am called and left message for Marlin to call back. NO CALL BACK!
12/08/10 4:35pm called left another message for Marlin
12/09/10 Message left on voice mail after hours by Mr. Garcia that all was corrected and for me to call back in morning.
12/09/10 9:00am Spoke with Mr. Vincent Garcia 713-375-7925 said that the account has been corrected according to the contract. Will refund the past 2 month difference and it is $124.00 for 36 months. Asked him to email me what we spoke about. NEVER EMAILED ME!
12/10/10 Called Mr. Vincent Garcia 713-375-7925 and left him a message that his email was never received and to call me back. NO CALL BACK!
12/13/10 8:58am left message for Vincent Garcia
12/13/10 Logged into account. No adjustments or credits have been made.
12/13/10 2:19 pm. Ashley called to let me know billing has been corrected but could not give me details and told me to call Vincent back.
12/1310 2:26 Called Mr Vincent back and left message.
12/13/10 Vincent called back to let me know again all has been corrected. He told me the total adjustments will show on the next billing cycle. Said he would email me all the details.
12/14/10 NEVER RECEIVED EMAIL from Vincent. Left message again for him to email details of correction because I still have not seen ANYTHING as far as corrections made.
12/15/10 NEVER RECEIVED EMAIL OR CALL BACK from Vincent. 2:43pm called and left message.
12/17/10 NEVER RECEIVED EMAIL OR CALL BACK from Vincent. 10:59pm called and left message.
12/21/10 NEVER RECEIVED EMAIL OR CALL BACK from Vincent. 10:14pm called and left message.


As you can see your so-called customer service is absolutely horrible! Your television commercials say you ??guarantee customer satisfaction?. I have had none! ONCE AGAIN I DEMAND THIS BE CORRECTED IMMEDIATLEY IN ACCOURDANCE TO MY CONTRACT!

1
★☆☆☆☆

I had one of your Comcast sales people (Devor Danny) solicit my business over the phone. I have emails from him and a contract for the services for $124.00 for 36 months. I am being billed an incorrect amount from what is on the contract. I have yet to receive a phone call from 1 person concerning this matter. I am being billed more that the contract states of $124.00 per month in the special instructions area of the contract.

Below is the timeline of trying to get this resolved and NO one has resolved it yet. I have spent countless hours on the phone being passed from one person to another and an accumulation of hours on hold! I AM DEMANDING MY BILLING COST BE CORRECTED IMMEDATELY ACCORDING TO THE CONTRACT I SIGNED. ALSO, THE BILLING FOR THE PAST 2 MONTHS BE CREDITED FOR THE DIFFERENCE OF THE CORRECT AMOUNT. IN ADDITION I WANT $20 PER DAY (ACCORDING TO YOUR STATEMENT WHEN A PROBLEM IS NOT CORRECTED) FOR EACH DAY THIS HAS NOT BEEN CORRECTED BEGINNING 11/29/10. This amount does not equate to the time and frustration I have had dealing with this problem!!

11/29/10 800-391-3000 2ND Call. Spoke with some that Transferred me Care Group. Had to leave message no answer. NO CALL BACK!
11/29/10 DeVor Dandy 1-877-222-7624. Left message with sale person that took over Devor Danny??s position. NO CALL BACK!
11/30/10 Called business office 713-341-8800 Spoke to Anthony Eustate. He emailed and left message with Sheri Powel in inside sales. She was supposed to call back. NO CALL BACK!
12/01/10 Called Anthony back and left message that I receive no call back from Sherri. Anthony called back to tell me he does not know why Sherri did not call me back. He will advise her to call me back. NO CALL BACK!
12/03/10 2:22 pm 880-391-3000 Spoke with Joshua Saiz. After approximately 30 minutes on phone said he had to transfer me to Mr Marlin in sales. Spoke to Mr. Marlin for another 30 minutes. Assured me he will get it handled. Said he had to send information to Retention Department. Assured me a call back in 24 hours. NO CALL BACK!
12/06/10 Called Marlin Manasa back at 770-559-2215 and left message. NO CALL BACK!
12/07/10 10:51am Called Marlin Manasa back at 770-559-2215 and left message. NO CALL BACK!
12/07/10 Emailed this email to: devor_dandy@cable.comcast.com; Ecareonline_Houston@cable.comcast.com; Joshua_Saiz@cable.comcast.com
12/07/10 4:13pm Joshua Saiz called back (The only person so far!) and stated that he has emailed this to his supervisor and another department.
12/08/10 Marlin called and left a message on voice mail after 5pm saying he is still trying to work on it.
12/08/10 8:40am called and left message for Marlin to call back. NO CALL BACK!
12/08/10 4:35pm called left another message for Marlin
12/09/10 Message left on voice mail after hours by Mr. Garcia that all was corrected and for me to call back in morning.
12/09/10 9:00am Spoke with Mr. Vincent Garcia 713-375-7925 said that the account has been corrected according to the contract. Will refund the past 2 month difference and it is $124.00 for 36 months. Asked him to email me what we spoke about. NEVER EMAILED ME!
12/10/10 Called Mr. Vincent Garcia 713-375-7925 and left him a message that his email was never received and to call me back. NO CALL BACK!
12/13/10 8:58am left message for Vincent Garcia
12/13/10 Logged into account. No adjustments or credits have been made.
12/13/10 2:19 pm. Ashley called to let me know billing has been corrected but could not give me details and told me to call Vincent back.
12/1310 2:26 Called Mr Vincent back and left message.
12/13/10 Vincent called back to let me know again all has been corrected. He told me the total adjustments will show on the next billing cycle. Said he would email me all the details.
12/14/10 NEVER RECEIVED EMAIL from Vincent. Left message again for him to email details of correction because I still have not seen ANYTHING as far as corrections made.
12/15/10 NEVER RECEIVED EMAIL OR CALL BACK from Vincent. 2:43pm called and left message.
12/17/10 NEVER RECEIVED EMAIL OR CALL BACK from Vincent. 10:59pm called and left message.
12/21/10 NEVER RECEIVED EMAIL OR CALL BACK from Vincent. 10:14pm called and left message.


As you can see your so-called customer service is absolutely horrible! Your television commercials say you ??guarantee customer satisfaction?. I have had none! ONCE AGAIN I DEMAND THIS BE CORRECTED IMMEDIATLEY IN ACCOURDANCE TO MY CONTRACT!

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When I ordered Comcast digital preferred package and internet, the rep that was placing my order added a sport package without my knowledge. Good thing I accident clicked on the channel that I wasn't suppose to get and informed them. I talked to three 3 reps and they finally credit the charge. Also, on their website it was advertised that if I order the digital preferred package I would get certain sport channels that are in the sport package, well it turn out to be false. So I talked to, probably, like 10 reps and half of them said that channel is included and the other half said it shouldn't be in my ordered package. They also sent two technicians to my house. All those two did was called whoever they called and confirm the channel lineup, and whoever they talked to confirm it wasn't part of our channel lineup, so they left. I told them if they look online, that channel is included in the package. But whatever, this review is to inform new buyers to be careful.

1
★☆☆☆☆

When I ordered Comcast digital preferred package and internet, the rep that was placing my order added a sport package without my knowledge. Good thing I accident clicked on the channel that I wasn't suppose to get and informed them. I talked to three 3 reps and they finally credit the charge. Also, on their website it was advertised that if I order the digital preferred package I would get certain sport channels that are in the sport package, well it turn out to be false. So I talked to, probably, like 10 reps and half of them said that channel is included and the other half said it shouldn't be in my ordered package. They also sent two technicians to my house. All those two did was called whoever they called and confirm the channel lineup, and whoever they talked to confirm it wasn't part of our channel lineup, so they left. I told them if they look online, that channel is included in the package. But whatever, this review is to inform new buyers to be careful.

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if you think Comcast stinks and too pricy CALL ME!\r
I am an At&t U-verse account manager and i've been helping people who dont know if they can get U-verse in there area and are fed up with your your cable company,,if you need help with

3
★★★★★

if you think Comcast stinks and too pricy CALL ME!\r
I am an At&t U-verse account manager and i've been helping people who dont know if they can get U-verse in there area and are fed up with your your cable company,,if you need help with

Cons: lots

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I have been a comcast customer since they were Time Warner. The only good thing I can say is their internet service is very fast. Other than that, its been a bad experience. My Internet goes out about every other week for a few hours. My modem crashes about 3 times a year, which means I need to go replace it at their store. They have "icontrol", which is good in concept, but only works about half the time. They have setup multiple service appointments and one time never even showed (they are always late).

Fortunately, uverse just came to my area and I've scheduled a switch. Hope to have a better experience. (and for the same package its $50 less a month)

2
★★☆☆☆

I have been a comcast customer since they were Time Warner. The only good thing I can say is their internet service is very fast. Other than that, its been a bad experience. My Internet goes out about every other week for a few hours. My modem crashes about 3 times a year, which means I need to go replace it at their store. They have "icontrol", which is good in concept, but only works about half the time. They have setup multiple service appointments and one time never even showed (they are always late).

Fortunately, uverse just came to my area and I've scheduled a switch. Hope to have a better experience. (and for the same package its $50 less a month)

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