Independent bank

★★★☆☆
  • 6209 Poplar Ave # 120 # 120

    Memphis, TN 38119

    Map & Directions
  • 901-842-2600

About Independent bank

Hours
Mon-Thu 8:30am-5pm, Fri 8:30am-6pm

Finance

Finance
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Horrible customer service and Bank charges excessive fee's.

3
★★★★★

Horrible customer service and Bank charges excessive fee's.

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I had a car loan with the bank and they automatically gave me their car insurance $1900/yr, when GEICO was $$1000/yr. They had a fax that I had insurance but gave me it anyway. When I cancelled the unneeded insurance they charged me a processing fee $279. So they give you their car insurance with NO permission and then charge you $279 to cancel it. HOW NICE! When I called to speak to customer service they would not help and hung up on me when I asked to speak to the customer service manager, who still hasn't returned my call.

0
★☆☆☆☆

I had a car loan with the bank and they automatically gave me their car insurance $1900/yr, when GEICO was $$1000/yr. They had a fax that I had insurance but gave me it anyway. When I cancelled the unneeded insurance they charged me a processing fee $279. So they give you their car insurance with NO permission and then charge you $279 to cancel it. HOW NICE! When I called to speak to customer service they would not help and hung up on me when I asked to speak to the customer service manager, who still hasn't returned my call.

Pros: They will go out of business someday

Cons: You will get ripped of with bad fees

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I agree w/ Lisa. They should get a ZERO in the area of customer service. They will not allow you to switch your due date or work with you on late fees. As a result, I pay my account about two weeks late and pay the late fees. I was shocked when they said I have unpaid late fees. I asked if they would consider writing them off cause of my financial situation and they said no, called me argumentative and hung up the phone. Yes, that's right Hallie Hubbard hung up the phone. She lied and said she listened to a prior call and that I was argumentative - not the CASE! I am writing a letter and contacting the Owners/Offices of this bank because that is not right and uncalled for especially when I didn't curese etc. Bottom line, she didn't want to talk about it anymore. CLICK!

0
★☆☆☆☆

I agree w/ Lisa. They should get a ZERO in the area of customer service. They will not allow you to switch your due date or work with you on late fees. As a result, I pay my account about two weeks late and pay the late fees. I was shocked when they said I have unpaid late fees. I asked if they would consider writing them off cause of my financial situation and they said no, called me argumentative and hung up the phone. Yes, that's right Hallie Hubbard hung up the phone. She lied and said she listened to a prior call and that I was argumentative - not the CASE! I am writing a letter and contacting the Owners/Offices of this bank because that is not right and uncalled for especially when I didn't curese etc. Bottom line, she didn't want to talk about it anymore. CLICK!

 

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