Ashley Homestore

★★☆☆☆
  • 1899 Southpark Blvd

    Colonial Heights, VA 23834

    Map & Directions
  • 804-524-9345

Home & Garden

Home & Garden
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When you go in the the store they greet you very nicely and professionally. They try their hardest for you to purchase their merchandise and when you do they take your money right then and there. And i paid in cash. then they tell you it will take 2 to 8 weeks for your furniture to be picked up or delivered. i decided to pick my furniture up to save some money. When they called me to tell me it was ready to be picked up and i had two days to pick it up or it was a $10 storage fee per day. When i arrived at the warehouse i had to wait an hour for them to find my furniture in their very unorganized warehouse. Each piece that they brought to me had a different name on each package. I was able to look at the mirror there due to the poor packaging and was damaged. The paint was peeling and the face of the frame was chipped. Glue was also coming out of the seams where the frame was mated. I asked for a new mirror and they repacked it and got me another mirror. The chest and dresser were boxed up and i was unable to look at it there. When i got it home the wood was slipt on the bottom on both pieces. i called the store and they told me to call product services. I finally got ahold of someone and they said she would have someone call me to make an appointment for someone to come and survey it. I never heard from anyone for over a week. i had to keep on calling to get someone to help me. Someone finally called me back and said when it is at my conveniency after i said i would like it picked up saturday they said they can do it until wednesday... then why ask me. After all is said they said they have to get the furniture back before i can get a refund. Then they told me it will take 10 to 12 days before i get my money back. i could undersatnd if it was a debeit or credit but it was cash. i looked at they papers i signed and it was not stated any where on my contract. No one in thoses store care about their custmors. they just care about the money. I dont not want this to happen to anyone else because it is a scam. Please dont take you busy there. IT IS NOT WORTH IT BECAUSE YOU WILL BE UNHAPPY WHEN YOU RECIEVE YOU PURCHASE!!!

1
★☆☆☆☆

When you go in the the store they greet you very nicely and professionally. They try their hardest for you to purchase their merchandise and when you do they take your money right then and there. And i paid in cash. then they tell you it will take 2 to 8 weeks for your furniture to be picked up or delivered. i decided to pick my furniture up to save some money. When they called me to tell me it was ready to be picked up and i had two days to pick it up or it was a $10 storage fee per day. When i arrived at the warehouse i had to wait an hour for them to find my furniture in their very unorganized warehouse. Each piece that they brought to me had a different name on each package. I was able to look at the mirror there due to the poor packaging and was damaged. The paint was peeling and the face of the frame was chipped. Glue was also coming out of the seams where the frame was mated. I asked for a new mirror and they repacked it and got me another mirror. The chest and dresser were boxed up and i was unable to look at it there. When i got it home the wood was slipt on the bottom on both pieces. i called the store and they told me to call product services. I finally got ahold of someone and they said she would have someone call me to make an appointment for someone to come and survey it. I never heard from anyone for over a week. i had to keep on calling to get someone to help me. Someone finally called me back and said when it is at my conveniency after i said i would like it picked up saturday they said they can do it until wednesday... then why ask me. After all is said they said they have to get the furniture back before i can get a refund. Then they told me it will take 10 to 12 days before i get my money back. i could undersatnd if it was a debeit or credit but it was cash. i looked at they papers i signed and it was not stated any where on my contract. No one in thoses store care about their custmors. they just care about the money. I dont not want this to happen to anyone else because it is a scam. Please dont take you busy there. IT IS NOT WORTH IT BECAUSE YOU WILL BE UNHAPPY WHEN YOU RECIEVE YOU PURCHASE!!!

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Not a good place to shop. I bought from them and after 3 months the furniture had not been delivered.They said it was in such high demand they couldn't fill the orders fast enought.I asked for a refund they took 10 days to refund my money,They didn't even say they were sorry.I'm sorry I wasted my time with them never again.

2
★★☆☆☆

Not a good place to shop. I bought from them and after 3 months the furniture had not been delivered.They said it was in such high demand they couldn't fill the orders fast enought.I asked for a refund they took 10 days to refund my money,They didn't even say they were sorry.I'm sorry I wasted my time with them never again.

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