Good Hope Animal Hospital

★★★★☆
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40.243 -76.9947
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717-766-5535

6108 Carlisle Pike

Mechanicsburg, PA

17050

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About Good Hope Animal Hospital

Details
Hours
Mon-Thurs 8:30AM-7PM, Fri 8:30AM-5PM, Sat 8:30AM-12PM

Pets & Animals

Pets & Animals
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4.0 11
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Reviews 1 - 11 of 11.
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I am glad I read Dan R.'s review. I too, was described as difficult. The fact that I have been described as being difficult by Dr. Heidecker is something he has put in writing. He has been passing along his opinion of me to other veterinarians/specialists. I came upon this information when I went to a specialist he referred me to. Much to my shock and disbelief Dr. Heidecker put on the referral form that I can be difficult. He also included (to the above specialist) a letter from another veterinarian that was personal and confidential. I have all copies of all of this information so it cannot be disputed. My husband and I have been very cordial and yes, asked a lot of questions about the care of our dog. I do not appreciate nor do I deserve Dr. Heidecker trying to ruin my reputation. He has never once discussed any problem with me. This kind of backlash(for what reason, I don't know) is unethical and unprofessional. I would not recommend Dr. Heidecker or this veterinary practice to anyone.

1
★☆☆☆☆

I am glad I read Dan R.'s review. I too, was described as difficult. The fact that I have been described as being difficult by Dr. Heidecker is something he has put in writing. He has been passing along his opinion of me to other veterinarians/specialists. I came upon this information when I went to a specialist he referred me to. Much to my shock and disbelief Dr. Heidecker put on the referral form that I can be difficult. He also included (to the above specialist) a letter from another veterinarian that was personal and confidential. I have all copies of all of this information so it cannot be disputed. My husband and I have been very cordial and yes, asked a lot of questions about the care of our dog. I do not appreciate nor do I deserve Dr. Heidecker trying to ruin my reputation. He has never once discussed any problem with me. This kind of backlash(for what reason, I don't know) is unethical and unprofessional. I would not recommend Dr. Heidecker or this veterinary practice to anyone.

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Dan,

Im so glad that you and I had a chance to speak about your experience with us here at Good Hope Animal Hospital. Obviously, you felt frustrated enough so that you wrote this review without delay; well before you and I had an opportunity to talk and straighten things out. But I do understand. We all have moments when we just need to be heard. While I regret that we hadnt spoken before you wrote your review, I am satisfied knowing that weve addressed your concerns.

As we are a full service medical and surgical facility, we handle emergency situations when they arise. Unfortunately, that means that we have to occasionally inconvenience our other clients. Although this doesnt happen very often (we work hard to prevent it), it did happen during the evening you came in for your visit with us. As you pointed out, that event resulted in a delay for some of our appointments that evening, including yours. I do apologize for this. If you had happened to come in at any other time, I can assure you that you would have had a very different experience. Normally our doctors run on time and clients only wait in the reception area for a few minutes. Nonetheless, Im sorry for the way things worked out.

Im also pleased that we had an opportunity to discuss your concerns over our fees. Aside from being upfront about our regular exam fee (which is competitive with exam fees charged by other veterinary clinics in the area), we do strive to give our clients treatment and medication options whenever possible. And we try to make sure that our clients understand the costs of those options. Ultimately, our goal is to give our patients the very best care we can give them, while also considering the needs (financial or otherwise) of our clients. It can be a balancing act at times, but we always try to collaborate with our clients to find solutions that are most suitable for them as well as their pets.

Im proud, too, of the fact that our fees are pretty well middle-of-the-road. We couldnt afford to hire and keep the best vets and support staff, or purchase and maintain the latest equipment if we charged the least. On the other hand, we want to keep our services as affordable as possible, so we dont charge premium prices either. So, instead of taking a position on one end of the price spectrum or the other, our goal has always been to provide the best overall value. Naturally, this approach means we wont be a perfect fit for everybody.

Once again, Id like to reiterate that Im sorry you were less than satisfied with your visit. Im happy we had a chance to talk about it, and whether or not you choose to see us again, I sincerely wish you the best.

- Dr. Robert Heidecker

5
★★★★★

Dan,

Im so glad that you and I had a chance to speak about your experience with us here at Good Hope Animal Hospital. Obviously, you felt frustrated enough so that you wrote this review without delay; well before you and I had an opportunity to talk and straighten things out. But I do understand. We all have moments when we just need to be heard. While I regret that we hadnt spoken before you wrote your review, I am satisfied knowing that weve addressed your concerns.

As we are a full service medical and surgical facility, we handle emergency situations when they arise. Unfortunately, that means that we have to occasionally inconvenience our other clients. Although this doesnt happen very often (we work hard to prevent it), it did happen during the evening you came in for your visit with us. As you pointed out, that event resulted in a delay for some of our appointments that evening, including yours. I do apologize for this. If you had happened to come in at any other time, I can assure you that you would have had a very different experience. Normally our doctors run on time and clients only wait in the reception area for a few minutes. Nonetheless, Im sorry for the way things worked out.

Im also pleased that we had an opportunity to discuss your concerns over our fees. Aside from being upfront about our regular exam fee (which is competitive with exam fees charged by other veterinary clinics in the area), we do strive to give our clients treatment and medication options whenever possible. And we try to make sure that our clients understand the costs of those options. Ultimately, our goal is to give our patients the very best care we can give them, while also considering the needs (financial or otherwise) of our clients. It can be a balancing act at times, but we always try to collaborate with our clients to find solutions that are most suitable for them as well as their pets.

Im proud, too, of the fact that our fees are pretty well middle-of-the-road. We couldnt afford to hire and keep the best vets and support staff, or purchase and maintain the latest equipment if we charged the least. On the other hand, we want to keep our services as affordable as possible, so we dont charge premium prices either. So, instead of taking a position on one end of the price spectrum or the other, our goal has always been to provide the best overall value. Naturally, this approach means we wont be a perfect fit for everybody.

Once again, Id like to reiterate that Im sorry you were less than satisfied with your visit. Im happy we had a chance to talk about it, and whether or not you choose to see us again, I sincerely wish you the best.

- Dr. Robert Heidecker

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Be prepared................to wait. Don't expect to be seen at your appointment time. Don't even expect to be seen within 30 minutes of your appointment time. Don't expect the vet to spend more than a few minutes with you before rushing on. They are always behind. Don't expect to be told how much services or medication will cost. Expect expensive surprises at checkout. Don't expect there to be anything that comes close to management or even decent customer service.

I had an issue with how much something was going to cost because the vet that saw my pet never told me. There was no office manager available, no one cared, the owner was there and refused to talk to me because...........you guessed it, he's one of the vets and he was 3 appointments behind. Expect that they will recommend surgery or other expensive options. These people only care about their bottom line. They have no understanding of what customer service is. If you voice your opinion or ask to speak with anyone, prepare to be called difficult and get an attitude from the office staff. I would recommend anyone that doesn't want to overpay or spend a lot of time waiting steer clear of this place.

1
★☆☆☆☆

Be prepared................to wait. Don't expect to be seen at your appointment time. Don't even expect to be seen within 30 minutes of your appointment time. Don't expect the vet to spend more than a few minutes with you before rushing on. They are always behind. Don't expect to be told how much services or medication will cost. Expect expensive surprises at checkout. Don't expect there to be anything that comes close to management or even decent customer service.

I had an issue with how much something was going to cost because the vet that saw my pet never told me. There was no office manager available, no one cared, the owner was there and refused to talk to me because...........you guessed it, he's one of the vets and he was 3 appointments behind. Expect that they will recommend surgery or other expensive options. These people only care about their bottom line. They have no understanding of what customer service is. If you voice your opinion or ask to speak with anyone, prepare to be called difficult and get an attitude from the office staff. I would recommend anyone that doesn't want to overpay or spend a lot of time waiting steer clear of this place.

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1 out of 1 people found this review helpful.

.

All of the staff are attentive, friendly, and cheerful ALWAYS! Our dogs love it here, and so do we. Thanks for all of your help!

5
★★★★★

All of the staff are attentive, friendly, and cheerful ALWAYS! Our dogs love it here, and so do we. Thanks for all of your help!

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Everyone we have dealt with at Good Hope has been very friendly and helpful to Casanova. We appreciate the great concern and care for him. Thank you!!!

5
★★★★★

Everyone we have dealt with at Good Hope has been very friendly and helpful to Casanova. We appreciate the great concern and care for him. Thank you!!!

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Thank you for being so dedicated to the animals. I haven't seen honest care like this in a very long time.

5
★★★★★

Thank you for being so dedicated to the animals. I haven't seen honest care like this in a very long time.

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I am very happy with everything you have done for me and my pets. I trust you to do what is needed to fix the problem. I am very impressed with how you work. I will continue to come only to you for whatever my pets need! Highly recommended.

5
★★★★★

I am very happy with everything you have done for me and my pets. I trust you to do what is needed to fix the problem. I am very impressed with how you work. I will continue to come only to you for whatever my pets need! Highly recommended.

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Great service. I really appreciated the fast appointment on real short notice.

5
★★★★★

Great service. I really appreciated the fast appointment on real short notice.

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Everyone is always very friendly, facilities are immaculately clean. We recommend your office to all our friends with pets.

5
★★★★★

Everyone is always very friendly, facilities are immaculately clean. We recommend your office to all our friends with pets.

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Thank you for your expert care and genuine concern regarding the medical needs of my FFN fosters, my own beagles Riley,BuddyLee, Louise and especially little Tasha. I truly appreciate the time and devotion you have spent to help diagnose Tasha. Thanks for helping the rescue with fundraiser items.

5
★★★★★

Thank you for your expert care and genuine concern regarding the medical needs of my FFN fosters, my own beagles Riley,BuddyLee, Louise and especially little Tasha. I truly appreciate the time and devotion you have spent to help diagnose Tasha. Thanks for helping the rescue with fundraiser items.

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I have been taking my animals here for a while and they have always taken great care of every one. The care provided is of high quality and reliable as can be. Thank you for all you have done for us.

5
★★★★★

I have been taking my animals here for a while and they have always taken great care of every one. The care provided is of high quality and reliable as can be. Thank you for all you have done for us.

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