Thousand Oaks at Austin Ranch

★★★★☆
  • 6900 Sumner St

    The Colony, TX 75056

    Map & Directions
  • 972-820-8000

About Thousand Oaks at Austin Ranch

Categories
  • Apartment Rentals
Hours
M-F 9am-6pm, Sa 10am-5pm, Su 12:30pm-5pm
Special Offer
Call Today
Emails
  • live@austinranch.com
Languages
  • English

Real Estate

Real Estate
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Ashley has been great! She has gone above and beyond to help me get settled into the "Ranch" Bubbly personality and high energy makes her fun to work with.

1
★★★☆☆

Ashley has been great! She has gone above and beyond to help me get settled into the "Ranch" Bubbly personality and high energy makes her fun to work with.

.

Ann was an excellent leasing agent who provided great information and was helpful in making decisions. I hope to work with her in the future.

1
★★★☆☆

Ann was an excellent leasing agent who provided great information and was helpful in making decisions. I hope to work with her in the future.

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I've seen your billboards but now I know for sure! Austin Ranch is a special place to live. The property is beautiful! But it's your staff that makes it feel like home!

1
★★★☆☆

I've seen your billboards but now I know for sure! Austin Ranch is a special place to live. The property is beautiful! But it's your staff that makes it feel like home!

.

I want to thank you and your team for improved security in Phase 1. For the past three years I have seen a steady improvement in security...involving noise, response time, availability of security personnel and general overall comfort for

1
★★★☆☆

I want to thank you and your team for improved security in Phase 1. For the past three years I have seen a steady improvement in security...involving noise, response time, availability of security personnel and general overall comfort for

.

they say good things come in 3s, so Im crossing my fingers that Ill get another one!

1
★★★☆☆

they say good things come in 3s, so Im crossing my fingers that Ill get another one!

.

I really appreciate how sweet and helpful you were coming in on your day off to help me yesterday to make a decision. I had no idea Austin Ranch offers so many different unit types. I just really loved the model and the kitchen in the

1
★★★☆☆

I really appreciate how sweet and helpful you were coming in on your day off to help me yesterday to make a decision. I had no idea Austin Ranch offers so many different unit types. I just really loved the model and the kitchen in the

.

This is a whole new experience for me so Im very nervous and overwhelmed. But you have been professional and accommodating throughout this whole process.

1
★★★☆☆

This is a whole new experience for me so Im very nervous and overwhelmed. But you have been professional and accommodating throughout this whole process.

.

Angel is truly a great helper who keeps in touch with updates.she also works to satisfy the cutomer.I truly appreciate her.GREAT JOB.

1
★★★☆☆

Angel is truly a great helper who keeps in touch with updates.she also works to satisfy the cutomer.I truly appreciate her.GREAT JOB.

.

You have been such a great leasing agent to work with this past year

1
★★★☆☆

You have been such a great leasing agent to work with this past year

.

I am writing to compliment Kassundra at Austin Ranch. We were very impressed with Kassundra's work ethic, her professionalism and her enthusiastic attitude. Kassundra helped my husband and myself recently with a billing situation. We were

1
★★★☆☆

I am writing to compliment Kassundra at Austin Ranch. We were very impressed with Kassundra's work ethic, her professionalism and her enthusiastic attitude. Kassundra helped my husband and myself recently with a billing situation. We were

.

I enjoy living here. - The neighborhood is exactly what we hoped for. I m glad we have a private yard and garage for our townhouse.

1
★★★☆☆

I enjoy living here. - The neighborhood is exactly what we hoped for. I m glad we have a private yard and garage for our townhouse.

.

Very safe, well kept community

1
★★★☆☆

Very safe, well kept community

.

love it - Like a vacation

1
★★★☆☆

love it - Like a vacation

.

Thank you for all your help with everything

1
★★★☆☆

Thank you for all your help with everything

.

I like the scenery and the location.

1
★★★☆☆

I like the scenery and the location.

.

I have to say, I'm a big fan of living at Austin Ranch. This is the perfect location for me. I work in Plano and play in Dallas but still have family and friends in Denton County. I'm lucky to have found this oasis right in the middle,

1
★★★☆☆

I have to say, I'm a big fan of living at Austin Ranch. This is the perfect location for me. I work in Plano and play in Dallas but still have family and friends in Denton County. I'm lucky to have found this oasis right in the middle,

.

I just wanted to thank you for helping to make my transition back to AR more smooth. I appreciate the closely paid attention. No wonder why you've been around so long, you're good at what you do. \r
\r
I'm so glad to be back. \r
Hope you

1
★★★☆☆

I just wanted to thank you for helping to make my transition back to AR more smooth. I appreciate the closely paid attention. No wonder why you've been around so long, you're good at what you do. \r
\r
I'm so glad to be back. \r
Hope you

.

I was very pleased with the leasing process from start to finish. The service was exceptional from all of the leasing staff and my leasing needs were met in a timely fashion. Overall, I would recommend this complex to any other prospective

1
★★★☆☆

I was very pleased with the leasing process from start to finish. The service was exceptional from all of the leasing staff and my leasing needs were met in a timely fashion. Overall, I would recommend this complex to any other prospective

.

We went to dinner at a friend's apartment at Austin Ranch this weekend and were really impressed. The Nature Preserve on the south side of the complexes of apartments and town homes is really cool. Their apartment overlooked part of the

1
★★★☆☆

We went to dinner at a friend's apartment at Austin Ranch this weekend and were really impressed. The Nature Preserve on the south side of the complexes of apartments and town homes is really cool. Their apartment overlooked part of the

.

Austin Ranch does not care about there residents. It is the Austin Ranch way or the highway. They have allowed people to keep certain items on their patios for a long time and now they want to harass the resident to put it in their apt or pay extra for storage. i.e. many people have grills, freezers, bicycles, chairs, couches, and many others. Now Austin Ranch decides they get to pick and choose if your items are acceptable. Now grill, freezer, bicycles, and most furniture is not acceptable. It has to be PRETTY and up to their standards. And if you do not remove the items them will charge you $25-$100 per item.
Also if you want to leave before your lease term, you are OUT OF LUCK. Their are NO EXCEPTIONS to leaving early besides DEATH. And I mean that literally, it is in their contract. When we were buying a house we had to pull out due to not being about to get out of our lease. My neighbor lost her job, and her father is dying. The hospital wants to kick him out due he is not getting better. But Austin Ranch will not let this resident out of their lease early to go take care of their dying father who lives 150 miles away. How heartless can a place be to tell a resident you can leave to take care of your dying father but you will need to pay the remainder of your rent payments or we will report you to a collections agency.

Austin Ranch is not a resident friendly place. They forced everyone to pay $17 for trash pick up even though you do not want it. The dumpster is right by my apt, do I really need to pay so person to pick up my trash? I am not that lazy. And if you do not utilize the service you still have to pay for it.

I would not recommend Austin Ranch to ANYONE!!! Not even my worst enemy!!! Do not move here they will only try to bleed you dry of any money and be completely rude doing it.

0
★☆☆☆☆

Austin Ranch does not care about there residents. It is the Austin Ranch way or the highway. They have allowed people to keep certain items on their patios for a long time and now they want to harass the resident to put it in their apt or pay extra for storage. i.e. many people have grills, freezers, bicycles, chairs, couches, and many others. Now Austin Ranch decides they get to pick and choose if your items are acceptable. Now grill, freezer, bicycles, and most furniture is not acceptable. It has to be PRETTY and up to their standards. And if you do not remove the items them will charge you $25-$100 per item.
Also if you want to leave before your lease term, you are OUT OF LUCK. Their are NO EXCEPTIONS to leaving early besides DEATH. And I mean that literally, it is in their contract. When we were buying a house we had to pull out due to not being about to get out of our lease. My neighbor lost her job, and her father is dying. The hospital wants to kick him out due he is not getting better. But Austin Ranch will not let this resident out of their lease early to go take care of their dying father who lives 150 miles away. How heartless can a place be to tell a resident you can leave to take care of your dying father but you will need to pay the remainder of your rent payments or we will report you to a collections agency.

Austin Ranch is not a resident friendly place. They forced everyone to pay $17 for trash pick up even though you do not want it. The dumpster is right by my apt, do I really need to pay so person to pick up my trash? I am not that lazy. And if you do not utilize the service you still have to pay for it.

I would not recommend Austin Ranch to ANYONE!!! Not even my worst enemy!!! Do not move here they will only try to bleed you dry of any money and be completely rude doing it.

.

someone was askin me about Austin ranch because they looked at the reviews...i move in April 8th n on on experiencing for myself. I said what do u expect when you have bars In the community...i cnt wait lol...the only issue many ppl seem to have are the animals using the restroom...but the property looks exactly as it does online and the staff is incredible

2
★★★★★

someone was askin me about Austin ranch because they looked at the reviews...i move in April 8th n on on experiencing for myself. I said what do u expect when you have bars In the community...i cnt wait lol...the only issue many ppl seem to have are the animals using the restroom...but the property looks exactly as it does online and the staff is incredible

.

All of you are sooo nice including the leasing agent ann marie when I first moved in. I am amazed at how great you all are and totally go out of your way to help. I have never lived in other complex that takes care of things like you guys do and I love it.

2
★★★★★

All of you are sooo nice including the leasing agent ann marie when I first moved in. I am amazed at how great you all are and totally go out of your way to help. I have never lived in other complex that takes care of things like you guys do and I love it.

.

"I thought of you today as I was confronted by two life lessons.The daughter of a dear friend of mine knew I was going to a funeral. She called this morning and told me, ""I am sorry you have to go to a funeral today and will not be happy, but I want you to know that I am happy today.""Life has plenty of sorrows and disappointments, so choose to be happy any day you can.At the funeral we were reminded that one of my friend's favorite sayings was, ""Good is the enemy of best.""We should strive to be the best we can be and not just settle for being good at what we do.
"

2
★★★★★

"I thought of you today as I was confronted by two life lessons.The daughter of a dear friend of mine knew I was going to a funeral. She called this morning and told me, ""I am sorry you have to go to a funeral today and will not be happy, but I want you to know that I am happy today.""Life has plenty of sorrows and disappointments, so choose to be happy any day you can.At the funeral we were reminded that one of my friend's favorite sayings was, ""Good is the enemy of best.""We should strive to be the best we can be and not just settle for being good at what we do.
"

.

"Andrea exceeded my expectations through the leasing process. She was very professional and responsive to all of my questions and requests. Because of her assistance I will be making recommendations to others to join the Austin Ranch Community.

2
★★★★★

"Andrea exceeded my expectations through the leasing process. She was very professional and responsive to all of my questions and requests. Because of her assistance I will be making recommendations to others to join the Austin Ranch Community.

.

I was just going to tell you what a wonderful job your staff does. Haley is a very kind lady. She listened to my concern and addressed it immediately, that made me feel like she really cares about the residence here, and that means a lot considering how large the community is. Clara at the maintenance desk has also been very helpful and friendly. She always greets me with a smile and she calls me to follow up after maintenance calls to make sure I am pleased with the work that was done! Snaps for Clara! Speaking of maintenance they really do a good job as well. I feel comfortable with them in my home and I know they know what they are doing, and if not they don't mess around trying to fix it (which in most cases makes things worse) they call the correct person for the job.

2
★★★★★

I was just going to tell you what a wonderful job your staff does. Haley is a very kind lady. She listened to my concern and addressed it immediately, that made me feel like she really cares about the residence here, and that means a lot considering how large the community is. Clara at the maintenance desk has also been very helpful and friendly. She always greets me with a smile and she calls me to follow up after maintenance calls to make sure I am pleased with the work that was done! Snaps for Clara! Speaking of maintenance they really do a good job as well. I feel comfortable with them in my home and I know they know what they are doing, and if not they don't mess around trying to fix it (which in most cases makes things worse) they call the correct person for the job.

.

I was just going to tell you what a wonderful job your staff does. Haley is a very kind lady. She listened to my concern and addressed it immediately, that made me feel like she really cares about the residence here, and that means a lot considering how large the community is. Clara at the maintenance desk has also been very helpful and friendly. She always greets me with a smile and she calls me to follow up after maintenance calls to make sure I am pleased with the work that was done! Snaps for Clara! Speaking of maintenance they really do a good job as well. I feel comfortable with them in my home and I know they know what they are doing, and if not they don't mess around trying to fix it (which in most cases makes things worse) they call the correct person for the job.

I have happily attached my signed renewal letter. Thank you for the hassle free negotiation

2
★★★★★

I was just going to tell you what a wonderful job your staff does. Haley is a very kind lady. She listened to my concern and addressed it immediately, that made me feel like she really cares about the residence here, and that means a lot considering how large the community is. Clara at the maintenance desk has also been very helpful and friendly. She always greets me with a smile and she calls me to follow up after maintenance calls to make sure I am pleased with the work that was done! Snaps for Clara! Speaking of maintenance they really do a good job as well. I feel comfortable with them in my home and I know they know what they are doing, and if not they don't mess around trying to fix it (which in most cases makes things worse) they call the correct person for the job.

I have happily attached my signed renewal letter. Thank you for the hassle free negotiation

.

Thank you for helping my co-worker Joe find a nice place here in AR. He is a really nice guy and he had nothing but good things to say about working with you. You did a really good job showing him the apartments and negotiating with him.

2
★★★★★

Thank you for helping my co-worker Joe find a nice place here in AR. He is a really nice guy and he had nothing but good things to say about working with you. You did a really good job showing him the apartments and negotiating with him.

.

I just wanted to give a special thanks to everyone who assisted me in the process of moving in to Austin Ranch. I would like to give Special Recognition to Ashley Thompson . She was a pleasure to deal with, was more than helpful and has a great personality. In less than what I expected she found my new apartment. I thank Ashley for taking the time to show me different apartments. I sincerely appreciate the time she spent reviewing my options and recommending me locations. Her advise was very helpful.

2
★★★★★

I just wanted to give a special thanks to everyone who assisted me in the process of moving in to Austin Ranch. I would like to give Special Recognition to Ashley Thompson . She was a pleasure to deal with, was more than helpful and has a great personality. In less than what I expected she found my new apartment. I thank Ashley for taking the time to show me different apartments. I sincerely appreciate the time she spent reviewing my options and recommending me locations. Her advise was very helpful.

.

When Misty runs out of business cards, you should seriously consider revising her title from 'Leasing Supervisor' to 'On-Premise Rockstar', because in my mind, that's what she is. I've been in Austin Ranch for over three years now, and just moved into my fourth residence here. Both before signing my new lease as well as after signing my new lease she has been extremely accommodating, responsive and helpful, and always follows up on stuff that isn't even necessarily part of her duties. I'll stop ranting and raving, but I thought I'd just pass that along. I'm very happy here, I love my new townhouse and she's made the transition a very good one!

2
★★★★★

When Misty runs out of business cards, you should seriously consider revising her title from 'Leasing Supervisor' to 'On-Premise Rockstar', because in my mind, that's what she is. I've been in Austin Ranch for over three years now, and just moved into my fourth residence here. Both before signing my new lease as well as after signing my new lease she has been extremely accommodating, responsive and helpful, and always follows up on stuff that isn't even necessarily part of her duties. I'll stop ranting and raving, but I thought I'd just pass that along. I'm very happy here, I love my new townhouse and she's made the transition a very good one!

.

Thank you so much. You have always been very helpful since I have moved here. Thank you again

2
★★★★★

Thank you so much. You have always been very helpful since I have moved here. Thank you again

.

They fixed it, and it was very comfortable. They also replaced all the track lights. I was a VERY happy camper last night. Thanks for your help.

2
★★★★★

They fixed it, and it was very comfortable. They also replaced all the track lights. I was a VERY happy camper last night. Thanks for your help.

.

Great Job Haley! I remember this one?.this was a tricky transition that needed allot of attention to detail across all departments

2
★★★★★

Great Job Haley! I remember this one?.this was a tricky transition that needed allot of attention to detail across all departments

.

I just want to start off saying that I have never met a more professional, knowledgeable, sweet, & attentive to detail apartment realtor in my life!

2
★★★★★

I just want to start off saying that I have never met a more professional, knowledgeable, sweet, & attentive to detail apartment realtor in my life!

.

Thanks for showing me the apartment yesterday!! I love it! Ur tour was awesome:)

2
★★★★★

Thanks for showing me the apartment yesterday!! I love it! Ur tour was awesome:)

.

It's pretty obvious that these reviews about Austin Ranch were paid for or employees. I've been a resident of the apartment complex for years but will be moving out soon as the maintenance staff has gone downhill, murders at geko, and staff that really just don't care.

0
★☆☆☆☆

It's pretty obvious that these reviews about Austin Ranch were paid for or employees. I've been a resident of the apartment complex for years but will be moving out soon as the maintenance staff has gone downhill, murders at geko, and staff that really just don't care.

.

I am soooooo in love with AUSTIN RANCH.. SARAH IS MY LEASING AGENT?. SHES THE BEST..ILL B MOVING IN IN APRIL?. EVERYSONE JEALOUS THT IM MOVING HERE

2
★★★★★

I am soooooo in love with AUSTIN RANCH.. SARAH IS MY LEASING AGENT?. SHES THE BEST..ILL B MOVING IN IN APRIL?. EVERYSONE JEALOUS THT IM MOVING HERE

.

Ashley has just been so wonderful. Her personality is very charming yet very professional. Having 20 salons in dallas area, we were always looking for people like her to work in with us. People like her are hard to find so i hope she stays with this company for a very long time and shares her smile.

2
★★★★★

Ashley has just been so wonderful. Her personality is very charming yet very professional. Having 20 salons in dallas area, we were always looking for people like her to work in with us. People like her are hard to find so i hope she stays with this company for a very long time and shares her smile.

.

She was very helpful and patient with my transfer. It was a difficult situation with a lot of questions. She was the first person I met with when I was shopping for an apartment and plan to go to her with any new questions! Thanks Andrea!

2
★★★★★

She was very helpful and patient with my transfer. It was a difficult situation with a lot of questions. She was the first person I met with when I was shopping for an apartment and plan to go to her with any new questions! Thanks Andrea!

.

I really appreciate how sweet and helpful you were coming in on your day off to help me yesterday to make a decision. I had no idea Austin Ranch offers so many different unit types. I just really loved the model and the kitchen in the model was perfect; and since I love to cook I will be spending most of my time there. You and your team were really helpful.

2
★★★★★

I really appreciate how sweet and helpful you were coming in on your day off to help me yesterday to make a decision. I had no idea Austin Ranch offers so many different unit types. I just really loved the model and the kitchen in the model was perfect; and since I love to cook I will be spending most of my time there. You and your team were really helpful.

.

As everybody knows, moving is hectic and is not always easy to find the perfect apartment to live in. I am a single mom and pet owner, therefore, my demands for the next place where my family would live were quite substantial - large apartment, huge patios or yard, lots of storage spaces, overlooking something pretty.. :), well Angel met all of my requirements, making me very happy. Angel, provided me with her cell phone, and regardless on when I contacted her (while she was on her days off, or after hours), Angel made sure that she answered all my questions, and then worked on getting the things requested done, thus building a trustful relationship. Yesterday Angel texted me and said to go to the office & put the deposit down if I really wanted the place she showed me, I went and did exactly what she suggested because I trusted her. That proved to be the right thing to do, because after showing up at the office and writing the check for the deposit, a couple walked in decided on "my" apartment. Angel's "gut feeling" saved me the trouble of going around and finding another apartment. I would recommend Angel to anyone that is looking for the perfect apartment, especially, to those hard to please people., Thank you Angel! You were great!!

2
★★★★★

As everybody knows, moving is hectic and is not always easy to find the perfect apartment to live in. I am a single mom and pet owner, therefore, my demands for the next place where my family would live were quite substantial - large apartment, huge patios or yard, lots of storage spaces, overlooking something pretty.. :), well Angel met all of my requirements, making me very happy. Angel, provided me with her cell phone, and regardless on when I contacted her (while she was on her days off, or after hours), Angel made sure that she answered all my questions, and then worked on getting the things requested done, thus building a trustful relationship. Yesterday Angel texted me and said to go to the office & put the deposit down if I really wanted the place she showed me, I went and did exactly what she suggested because I trusted her. That proved to be the right thing to do, because after showing up at the office and writing the check for the deposit, a couple walked in decided on "my" apartment. Angel's "gut feeling" saved me the trouble of going around and finding another apartment. I would recommend Angel to anyone that is looking for the perfect apartment, especially, to those hard to please people., Thank you Angel! You were great!!

.

I hope all is well with you! It is an absolutely gorgeous Friday and I only wish that I was out enjoying it! But tomorrow is supposed to be exceptional too so that will work! Hey! I want to take a moment and commend the Sales and Service Staff that you have at Austin Ranch. I am approaching my 2 year anniversary at Austin Ranch and have to say that your Staff was not only extremely helpful in finding me an apartment that worked for me but also made me feel welcome. I work out and use the computers at Austin Ranch and am in the Lodge quite a bit during the week. I always not only get a smile from everyone there but a verbal 'hello' and 'how are you doing'? I am in the sales and customer service business and obviously interface in my personal life with them and I have not been around a total group that seems not only happy to see me but is always very helpful in anything that I deal with. Cindy, I just want to say that whatever you are doing at Austin Ranch, keep it up! It has certainly made me think twice about moving to another complex!

2
★★★★★

I hope all is well with you! It is an absolutely gorgeous Friday and I only wish that I was out enjoying it! But tomorrow is supposed to be exceptional too so that will work! Hey! I want to take a moment and commend the Sales and Service Staff that you have at Austin Ranch. I am approaching my 2 year anniversary at Austin Ranch and have to say that your Staff was not only extremely helpful in finding me an apartment that worked for me but also made me feel welcome. I work out and use the computers at Austin Ranch and am in the Lodge quite a bit during the week. I always not only get a smile from everyone there but a verbal 'hello' and 'how are you doing'? I am in the sales and customer service business and obviously interface in my personal life with them and I have not been around a total group that seems not only happy to see me but is always very helpful in anything that I deal with. Cindy, I just want to say that whatever you are doing at Austin Ranch, keep it up! It has certainly made me think twice about moving to another complex!

.

Cindy, it was nice to finally meet you last week. As promised, I wanted to put in writing how wonderful and helpful Sarah DePasquale has always been to me. No matter what my issue or problem may be, she has always gone above and beyond the call of duty to help me and I so appreciate her! You have a great employee with her there. She is definitely an asset to Austin Ranch! I would also like to set a time to meet with you about letting me put the apts that are available for rent online in my MLS system as a real estate Broker. I would be more than happy to do that and push all calls your way. I know you all pay a referral or finder??s fee to agents so how can we work that? What we have done for other properties is when an agent calls me from my listings on MLS, we pay them 50% and I would get 50% of whatever amount you guys are paying if the unit is rented. And I think you pay 50 ?? 100% of first month??s rent, depending on how long of a lease they sign, correct? Let me know how we can work it and I??ll get Austin Ranch 100% leased for you!

2
★★★★★

Cindy, it was nice to finally meet you last week. As promised, I wanted to put in writing how wonderful and helpful Sarah DePasquale has always been to me. No matter what my issue or problem may be, she has always gone above and beyond the call of duty to help me and I so appreciate her! You have a great employee with her there. She is definitely an asset to Austin Ranch! I would also like to set a time to meet with you about letting me put the apts that are available for rent online in my MLS system as a real estate Broker. I would be more than happy to do that and push all calls your way. I know you all pay a referral or finder??s fee to agents so how can we work that? What we have done for other properties is when an agent calls me from my listings on MLS, we pay them 50% and I would get 50% of whatever amount you guys are paying if the unit is rented. And I think you pay 50 ?? 100% of first month??s rent, depending on how long of a lease they sign, correct? Let me know how we can work it and I??ll get Austin Ranch 100% leased for you!

.

I am writing this to express my appreciation for the service that Cindy Smith recently provided me. I have been a resident of Austin Ranch since 2001. I recently requested that the flooring in my bathrooms and kitchen be upgraded. This was the first person of any kind that I've made other than for very minor maintenance issues. Many visitors to my apartment had remarked on the poor quality of the flooring in those rooms and neighbors have expressed similar dissatisfaction with theirs as well. When the request was first made I felt that Austin Ranch wanted to do nothing, or at least as little as possible. I had already started looking for a new place to live when the issue was turned over to Cindy. From the first time I spoke with her, her attitude showed me that she was more interested in finding what could be done than in finding ways in which to say no. She agreed that Austin Ranch would save money in the long run by keeping its residents happy. She acknowledged that the carpet/painting cost that would have been spent on my apartment would have been many times greater than the flooring if my apartment has the same turnover as the others in my building. She was curteous and friendly. I mentioned a date that was convenient for me and Cindy followed up with me after that date to make sure the work had been done. It had not been and she immediately scheduled it for a day soon after. It was because of this work being done and Cindys positive attitude that I jave chosen to renew my lease for a year. I dont know how much longer I'll be at Austin Ranch but positive experiences like this will ensure that I recommend the comunity to friends who are looking in the future.APR

2
★★★★★

I am writing this to express my appreciation for the service that Cindy Smith recently provided me. I have been a resident of Austin Ranch since 2001. I recently requested that the flooring in my bathrooms and kitchen be upgraded. This was the first person of any kind that I've made other than for very minor maintenance issues. Many visitors to my apartment had remarked on the poor quality of the flooring in those rooms and neighbors have expressed similar dissatisfaction with theirs as well. When the request was first made I felt that Austin Ranch wanted to do nothing, or at least as little as possible. I had already started looking for a new place to live when the issue was turned over to Cindy. From the first time I spoke with her, her attitude showed me that she was more interested in finding what could be done than in finding ways in which to say no. She agreed that Austin Ranch would save money in the long run by keeping its residents happy. She acknowledged that the carpet/painting cost that would have been spent on my apartment would have been many times greater than the flooring if my apartment has the same turnover as the others in my building. She was curteous and friendly. I mentioned a date that was convenient for me and Cindy followed up with me after that date to make sure the work had been done. It had not been and she immediately scheduled it for a day soon after. It was because of this work being done and Cindys positive attitude that I jave chosen to renew my lease for a year. I dont know how much longer I'll be at Austin Ranch but positive experiences like this will ensure that I recommend the comunity to friends who are looking in the future.APR

.

I just wanted to send you a quick note about my upgrade experience. Chad and his team were absolutely great. Chad followed up with me everyday to let me know what was going on. My upgrade took place when we had the 4 days of ice and snow and still everything went very smoothly. Granted it was a little delayed due to pipes bursting in other apartments. But, Chad made sure I knew what was going on everyday and when they would be able to start up again. Chad and his team were great to work with.

2
★★★★★

I just wanted to send you a quick note about my upgrade experience. Chad and his team were absolutely great. Chad followed up with me everyday to let me know what was going on. My upgrade took place when we had the 4 days of ice and snow and still everything went very smoothly. Granted it was a little delayed due to pipes bursting in other apartments. But, Chad made sure I knew what was going on everyday and when they would be able to start up again. Chad and his team were great to work with.

.

I am a professional speaker specializing in teaching sales professionals how to develop the essential skills involved in selling. I recently moved into Austin Ranch and would like to share my experience with you. I looked at five or six different places and found some to be competitive on the monthly payment, some to have comparable amenities and some to have move in specials rivaling Austin Ranch. However what really made the difference for me was the pleasant and helpful sales staff. Specifically, Keri Felton was so helpful and such a joy to work with. She managed to make my experience not only enjoyable but fun even in forty degree weather on a golf cart! She took the time to find me exactly what I needed and although I did not lease the first day, she consistently and pleasantly followed up with for over a week. In training sales professionals across North America for over 14 years, I assure you, follow up is such a rare quality! In closing, I would recommend anyone to lease at Austin Ranch and I salute Keri, your entire sales team and I salute you as a manager for your involvement because it is obvious you have trained your team well as all of my interactions with various leasing agents has been great! Life is Good!

2
★★★★★

I am a professional speaker specializing in teaching sales professionals how to develop the essential skills involved in selling. I recently moved into Austin Ranch and would like to share my experience with you. I looked at five or six different places and found some to be competitive on the monthly payment, some to have comparable amenities and some to have move in specials rivaling Austin Ranch. However what really made the difference for me was the pleasant and helpful sales staff. Specifically, Keri Felton was so helpful and such a joy to work with. She managed to make my experience not only enjoyable but fun even in forty degree weather on a golf cart! She took the time to find me exactly what I needed and although I did not lease the first day, she consistently and pleasantly followed up with for over a week. In training sales professionals across North America for over 14 years, I assure you, follow up is such a rare quality! In closing, I would recommend anyone to lease at Austin Ranch and I salute Keri, your entire sales team and I salute you as a manager for your involvement because it is obvious you have trained your team well as all of my interactions with various leasing agents has been great! Life is Good!

.

I really appreciate how sweet and helpful you were coming in on your day off to help me yesterday to make a decision. I had no idea Austin Ranch offers so many different unit types. I just really loved the model and the kitchen in the model was perfect; and since I love to cook I will be spending most of my time there. You and your team were really helpful to try to help accommodate my wish list. Thanks Cindy!

2
★★★★★

I really appreciate how sweet and helpful you were coming in on your day off to help me yesterday to make a decision. I had no idea Austin Ranch offers so many different unit types. I just really loved the model and the kitchen in the model was perfect; and since I love to cook I will be spending most of my time there. You and your team were really helpful to try to help accommodate my wish list. Thanks Cindy!

.

I lived at Austin Ranch for 3 years and I finally left because I couldn't take the constant, loud parties. It's a very social and party oriented complex and if you're into that scene, you'll love it there. My neighbors, on both sides, had loud parties almost every night and played video games all day. It was apparent that both of them had some type of sound system hooked up to their tv's because I could hear everything they were watching or playing. Maybe the walls were just really, really thin'

The actual apartment complex has nice amenities and the grounds would be beautiful if the residents would bother to clean up after themselves and their dogs.

I never had a problem with maintenance. They responded fairly fast with the exception of one time when I had a spider infestation. It took 2 weeks before they sent the Orkin guy.

I had some parking issues late at night from time to time. Maybe because a lot of residents who were always having parties and their friends that came over were occupying many of the parking spaces.

There have been many issues at this complex. If you read the previous reviews about all of the problems, they're most likely true.

Good luck to any future residents. You'll need it.

0
★☆☆☆☆

I lived at Austin Ranch for 3 years and I finally left because I couldn't take the constant, loud parties. It's a very social and party oriented complex and if you're into that scene, you'll love it there. My neighbors, on both sides, had loud parties almost every night and played video games all day. It was apparent that both of them had some type of sound system hooked up to their tv's because I could hear everything they were watching or playing. Maybe the walls were just really, really thin'

The actual apartment complex has nice amenities and the grounds would be beautiful if the residents would bother to clean up after themselves and their dogs.

I never had a problem with maintenance. They responded fairly fast with the exception of one time when I had a spider infestation. It took 2 weeks before they sent the Orkin guy.

I had some parking issues late at night from time to time. Maybe because a lot of residents who were always having parties and their friends that came over were occupying many of the parking spaces.

There have been many issues at this complex. If you read the previous reviews about all of the problems, they're most likely true.

Good luck to any future residents. You'll need it.

.

Provided enough of a pleasant welcoming attitude from the start of my leasing experience that I still address her with all of the questions I have about my lease or even maintenance concerns. In spite of my awareness that she isnt the person I should seek on some of these issues her continued excellent customer service has built a relationship where she is the first person I prefer to talk to on all the matters I have concerning my stay here with Austin Ranch.

2
★★★★★

Provided enough of a pleasant welcoming attitude from the start of my leasing experience that I still address her with all of the questions I have about my lease or even maintenance concerns. In spite of my awareness that she isnt the person I should seek on some of these issues her continued excellent customer service has built a relationship where she is the first person I prefer to talk to on all the matters I have concerning my stay here with Austin Ranch.

.

Lauren provided great service. She was friendly and helpful, took great care to find us the best apartment available and made us feel very welcome.

2
★★★★★

Lauren provided great service. She was friendly and helpful, took great care to find us the best apartment available and made us feel very welcome.

.

Has taken the time to answer a number of questions, including phone calls, and surprise visits from me. Ann is always patient, friendly and just such a pleasure to work with. When we listed Pros & Cons before applying, she was on the "Pros" side!

2
★★★★★

Has taken the time to answer a number of questions, including phone calls, and surprise visits from me. Ann is always patient, friendly and just such a pleasure to work with. When we listed Pros & Cons before applying, she was on the "Pros" side!

Message from Thousand Oaks at Austin Ranch

UNEARTH NEW EXPERIENCES AMONG THE ACRES OF AN INSPIRING COMMUNITY WITH 8 PARKS, 9+ MILES OF SCENIC NATURE TRAILS, 4 RESORT STYLE POOLS, BARS & EATERIES, EVENT FACILITIES, MONTHLY SOCIAL EVENTS, DOG FRIENDLY PARKS AND SO MUCH MORE.



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