Barrett's Automotive

★☆☆☆☆
40.7128 -111.865
Map and Directions to Barrett's Automotive

801-467-6571

2695 S 900 E

Salt Lake City, UT

84106

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About Barrett's Automotive

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Automotive

Automotive
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In June I took my 2003 Odyssey go Barrett to have the 105000 mile service. This service includes replacing the timing belt, a big ticket item. About one month after the timing belt was replaced the van began to have starting problems, making terrible clunking noises and when it did start it would chug and slip. I took it back to Barrett who kept it for an entire week and then told me that he fixed four loose wires to the computer but that the computer needed to be replaced. He then slapped me with a completely unexpected $800 bill, and estimated that it would cost an additional $1400 to replace the computer. The $800 was for an inspection, some new spark plugs, and $650 worth of chasing codes and loose wires, driving it around for four days and $30 worth of gas to do so. I drove it around for another three months while it intermittently refused to start and chugged when it did and made terrible smells until finally I couldn't avoid the problem anymore. I then took it to the dealer for a second opinion on the computer, since the whole $800 affair seem a bit fishy to me.
The dealer looked at it for five minutes and declared that the timing belt was not properly installed and that no diagnosis could be made of the computer at all until the timing belt was fixed. So I took it back to Barrett who reinstalled the timing belt and all of the problems of four months duration went magically away. Barrett acknowledged that perhaps the computer wasn't the problem after all.
After driving it for a couple of more months with no more problems whatsoever I concluded that the dealer was right and that the $650 worth of diagnosing really seemed to be a wild goose chase and the only problem was the timing belt from the beginning. I told Barrett how I felt and asked for a refund of the $650. I was open to his point of view on the matter but every time I tried to talk to him about it he hung up on me, so I could never get any information from him that would change my understanding of the matter. And there you have it.

1
★☆☆☆☆

In June I took my 2003 Odyssey go Barrett to have the 105000 mile service. This service includes replacing the timing belt, a big ticket item. About one month after the timing belt was replaced the van began to have starting problems, making terrible clunking noises and when it did start it would chug and slip. I took it back to Barrett who kept it for an entire week and then told me that he fixed four loose wires to the computer but that the computer needed to be replaced. He then slapped me with a completely unexpected $800 bill, and estimated that it would cost an additional $1400 to replace the computer. The $800 was for an inspection, some new spark plugs, and $650 worth of chasing codes and loose wires, driving it around for four days and $30 worth of gas to do so. I drove it around for another three months while it intermittently refused to start and chugged when it did and made terrible smells until finally I couldn't avoid the problem anymore. I then took it to the dealer for a second opinion on the computer, since the whole $800 affair seem a bit fishy to me.
The dealer looked at it for five minutes and declared that the timing belt was not properly installed and that no diagnosis could be made of the computer at all until the timing belt was fixed. So I took it back to Barrett who reinstalled the timing belt and all of the problems of four months duration went magically away. Barrett acknowledged that perhaps the computer wasn't the problem after all.
After driving it for a couple of more months with no more problems whatsoever I concluded that the dealer was right and that the $650 worth of diagnosing really seemed to be a wild goose chase and the only problem was the timing belt from the beginning. I told Barrett how I felt and asked for a refund of the $650. I was open to his point of view on the matter but every time I tried to talk to him about it he hung up on me, so I could never get any information from him that would change my understanding of the matter. And there you have it.

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