Heavenly Hands Massage & Spa

★★★☆☆
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  • 2725 E Parleys Way 140

    Salt Lake City, UT 84109

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I LOVE this place! I first tried it out when I bought a Groupon and keep going back!\nThey run monthly specials that you can find on their website and I receive monthly e-mails. For the price you pay it's always been wonderful.\nIt's not a fancy spa with all the pomp and circumstance but I'd rather pay $60 for a good massage than $80-$100 for a nice massage with a fancy waiting room, fireplace, etc.\n

2
★★★★☆

I LOVE this place! I first tried it out when I bought a Groupon and keep going back!\nThey run monthly specials that you can find on their website and I receive monthly e-mails. For the price you pay it's always been wonderful.\nIt's not a fancy spa with all the pomp and circumstance but I'd rather pay $60 for a good massage than $80-$100 for a nice massage with a fancy waiting room, fireplace, etc.\n

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I""ve been meaning to write a review about Heavenly Hands and am just getting around to it. I used to love going there as their massage therapists were very good. I had one very bad experience -- I arrived for my appointment on time, my therapist was late, dressed in goth makeup with multiple piercings and tattoos. That wasn't the worst of it. She had a cold and spent the entire 60 minutes of my massage sniffling and coughing. Five minutes into the massage, I asked her if she should have stayed home and she said, ""No, I'm fine."" I was treated to an hour of sniffling and wheezing.\nIf that wasn't bad enough (and yes, I should have just got up and left), I emailed a letter of complaint to the owner, Mary. I explained what happened and said that at the very least, I was owed an apology. Mary never responded. Nothing. I vowed then that I would never go back there. \nI paid $60 to have one of the worst massage experiences of my life and then not have my complaint addressed by the owner of the company. Nothing will drive me away from a business faster than poor customer service.

0
★☆☆☆☆

I""ve been meaning to write a review about Heavenly Hands and am just getting around to it. I used to love going there as their massage therapists were very good. I had one very bad experience -- I arrived for my appointment on time, my therapist was late, dressed in goth makeup with multiple piercings and tattoos. That wasn't the worst of it. She had a cold and spent the entire 60 minutes of my massage sniffling and coughing. Five minutes into the massage, I asked her if she should have stayed home and she said, ""No, I'm fine."" I was treated to an hour of sniffling and wheezing.\nIf that wasn't bad enough (and yes, I should have just got up and left), I emailed a letter of complaint to the owner, Mary. I explained what happened and said that at the very least, I was owed an apology. Mary never responded. Nothing. I vowed then that I would never go back there. \nI paid $60 to have one of the worst massage experiences of my life and then not have my complaint addressed by the owner of the company. Nothing will drive me away from a business faster than poor customer service.

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I bought a Groupon to go here and wasn't expecting much because the original massage price was so cheap. I haven't gone to another place since. I love the massage I got-my husband loved his too. We always request our girls when we go back. Jessica and Desiree. My girl actually left and I was heart broken, but they set me up with Andrew and he was fantastic as well. I asked for a firm pressured massage and that is what I got. I was great! I'll probably try someone else, but just because I'm a little self-consious being massaged by men, but Andrew was super professional so it wasn't him, it's me. I'm excited for my next massage and facial!

2
★★★★★

I bought a Groupon to go here and wasn't expecting much because the original massage price was so cheap. I haven't gone to another place since. I love the massage I got-my husband loved his too. We always request our girls when we go back. Jessica and Desiree. My girl actually left and I was heart broken, but they set me up with Andrew and he was fantastic as well. I asked for a firm pressured massage and that is what I got. I was great! I'll probably try someone else, but just because I'm a little self-consious being massaged by men, but Andrew was super professional so it wasn't him, it's me. I'm excited for my next massage and facial!

 

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