Performance Bicycle

★★★★☆
  • 7549 Westheimer Road Westhill Village Shopping Center

    Houston, TX 77063

    Map & Directions
  • 713-339-9995

About Performance Bicycle

Categories
  • Bicycles
  • Bicycle Repair
  • Bike Racks
  • Sporting Goods
Hours
M-F 10am-7pm, Sa 9am-6pm, Su 12pm-6pm
Emails
  • pbs092@performancebicycle.com
Phones
  • Toll Free (800-727-2453)
Year Established
  • 2007
Keywords
  • Mountain Bike, Road Bike, Service Dept, Bikes
Products
  • Mountain Bikes
  • Road Bikes
  • Cyclocross Bikes
  • Gravel Bikes
  • Comfort Bikes
  • Cruiser Bikes
  • Kids Bikes
  • Garmin
  • Shimano
  • SRAM
  • Reynolds
  • Race Face
  • Giro
  • Bell
  • WTB
  • Continental
  • Stans No Tubes
  • Topeak
  • Fox
  • Zoic
  • FiveTen
  • Pearl Izumi
  • Performance Brand
  • Tifosi
  • Cateye
  • Thule
  • Saris
  • And Much Much More!!
Payment Options
  • American Express
  • Cash
  • Discover
  • MasterCard
  • Visa
Brands
  • Fuji
  • Marin
  • Kestrel
  • Ridley
Services
  • Performance Tune Ups
  • Wheel Truing
  • Bike Fitting
  • Bike Builds
  • And Much More!
Languages
  • English

Sports & Recreation

Sports & Recreation
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Performance Bicycle

4750 FM 1960 West Houston, TX

3.5 2
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I purchased a pair of short for my wife during a recent sale at this store. She tried it on and felt it was too tight. When I tried to return it, the store manager told me that I couldn't return it because the tag had been removed. When

3
★★★★★

I purchased a pair of short for my wife during a recent sale at this store. She tried it on and felt it was too tight. When I tried to return it, the store manager told me that I couldn't return it because the tag had been removed. When

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This store is absolutely terrible - the managers change about every other month and the mechanics have no idea what they are doing. My sons and I along with 2 buddies purchased bikes there early this year (2010). We bought 5 bikes - 3 had to be returned because they were wrong size. Took me 4 bikes (they had to order them) to get the correct size. They tried everything to make the bike fit, except fit me with the correct size (spending several hundred dollars to make a bike fit that doesn't is stupid)! Then none of us were fitted correctly, so we eventually went to other bike shops to get properly fitted.
My son purchased a triatholon bike and 2 months later started having problems shifting gears - went to a "professional" bike mechanic and he was told that they had put in brake wire for gear wire (different size wires). All of us have had to go back multiple times and no one there seems to know how to deal with customers except to lie to us. My son's triatholon bike now has a frame problem and Fuji advised us to take it back to original store - so we did, and now (after multiple delays) the store doesn't know what to do! They advised us to call back to check on status and even after the day promised, they haven't even started on it. They blatantly lied to us today (again) about the bikes status - same woman lied 2 times (caught in her lies).
They also don't know that mountain and road bikes have different components - they will sell you anything to make a sale.
DO NOT TRUST ANYTHING THESE PEOPLE TELL YOU! Don't waste your time or money - go to a bike shop that knows what they are doing! Believe me, you will save time, money, and frustration by going elsewhere!

0
★☆☆☆☆

This store is absolutely terrible - the managers change about every other month and the mechanics have no idea what they are doing. My sons and I along with 2 buddies purchased bikes there early this year (2010). We bought 5 bikes - 3 had to be returned because they were wrong size. Took me 4 bikes (they had to order them) to get the correct size. They tried everything to make the bike fit, except fit me with the correct size (spending several hundred dollars to make a bike fit that doesn't is stupid)! Then none of us were fitted correctly, so we eventually went to other bike shops to get properly fitted.
My son purchased a triatholon bike and 2 months later started having problems shifting gears - went to a "professional" bike mechanic and he was told that they had put in brake wire for gear wire (different size wires). All of us have had to go back multiple times and no one there seems to know how to deal with customers except to lie to us. My son's triatholon bike now has a frame problem and Fuji advised us to take it back to original store - so we did, and now (after multiple delays) the store doesn't know what to do! They advised us to call back to check on status and even after the day promised, they haven't even started on it. They blatantly lied to us today (again) about the bikes status - same woman lied 2 times (caught in her lies).
They also don't know that mountain and road bikes have different components - they will sell you anything to make a sale.
DO NOT TRUST ANYTHING THESE PEOPLE TELL YOU! Don't waste your time or money - go to a bike shop that knows what they are doing! Believe me, you will save time, money, and frustration by going elsewhere!

Message from Performance Bicycle

Shop your local Houston, TX Performance Bike store for a wide selection of bikes, helmets, clothing, nutrition and more. Checkout our free in-store clinics and full service bike repair shop. We are a New and Improved Shop Crew! Mountain Bikers, Road Bikers, New Techs with 50+ years of experience in all aspects of cycling! 6/5/17

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