Office Depot - CLOSED

★★☆☆☆
  • 8231 Gateway Overlook Route 175 & Route 108

    Elkridge, MD 21075

    Map & Directions
  • 410-953-0162

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Staples

1000 Russell St Baltimore, MD

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Office Depot

815 E Pratt St Baltimore, MD

1.5 2
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I didn't have a problem with this store in previous years, but it was probably because I did not have to interact with the staff as much. During our last visit, we were looking at the sale priced rulers and _three_ different sales people came to remind us that the limit was 3! We were just looking at colors! The time before that I asked a salesperson for help locating an item. When we got there to the area, there was another customer looking around. When the salesperson located the last item, he gave it to that customer even though I asked for it! That was very disappointing.

2
★★☆☆☆

I didn't have a problem with this store in previous years, but it was probably because I did not have to interact with the staff as much. During our last visit, we were looking at the sale priced rulers and _three_ different sales people came to remind us that the limit was 3! We were just looking at colors! The time before that I asked a salesperson for help locating an item. When we got there to the area, there was another customer looking around. When the salesperson located the last item, he gave it to that customer even though I asked for it! That was very disappointing.

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I think your customer service is terrible. I have called or gone to the store and asked questions only to be ignored by the staff person. This has happened more than once and at different store locations. I called one of your stores today and the person put me on hold and never came back.

I called another store and asked the person about the items I needed. After I had asked maybe three questions, she put someone else on the phone and I had to begin again! Why couldn't the first person just answer the questions. Or if she couldn't answer why did she not say that and tell me she would get someone else to help. I think it is rediculous to make cusotmers keep asking the same things over and over for no apparent reason other than the sales person doesn't want to help. But that seems to be the same experience I have with Office Depot.

It happedned some years ago when I asked a person to check on an item for me. He never came back to tell me what I needed. I saw him doing some other work in the store while he had me stand there and wait. The store manager made some excuse for him. I had stopped going to Office Depot after that, but now I remember why and don't plan to go there any more.

1
★☆☆☆☆

I think your customer service is terrible. I have called or gone to the store and asked questions only to be ignored by the staff person. This has happened more than once and at different store locations. I called one of your stores today and the person put me on hold and never came back.

I called another store and asked the person about the items I needed. After I had asked maybe three questions, she put someone else on the phone and I had to begin again! Why couldn't the first person just answer the questions. Or if she couldn't answer why did she not say that and tell me she would get someone else to help. I think it is rediculous to make cusotmers keep asking the same things over and over for no apparent reason other than the sales person doesn't want to help. But that seems to be the same experience I have with Office Depot.

It happedned some years ago when I asked a person to check on an item for me. He never came back to tell me what I needed. I saw him doing some other work in the store while he had me stand there and wait. The store manager made some excuse for him. I had stopped going to Office Depot after that, but now I remember why and don't plan to go there any more.

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