Even though I was rushed in dropping off my car for an estimate, they were very quick to accommodate me. The next morning when I had my car fixed, Rudy took me back home AND picked me up to take me back to the shop when the car was done! Qhen i was given a reasonable quote, James also told me of other maintenance that should be done soon but he didn't pressure me into committing to it right then and there. I appreciated that enormously. Great customer service like theirs means I will be a customer for life!
If you have a Land Rover STAY AWAY from this garage, they claim to know them but don't. I had an unfortunate dealing with them and found out they hate these cars and feel that if there are any problems inside the engine the only answer is a NEW engine. I purchased a Land Rover Discovery and took it to them for an overview to make sure things were in descent condition. They ended up doing a die test on the motor and saw that it had a few drips coming from the water pump and also had a rear wheel assembly that needed repair but otherwise everything was great. So I had them do the work but when I picked it up the check engine light came on and it went right back to them. They figured out that it was the Oxogen sensors, then we replaced those. Now everything was running fine again! They suggested that I change the spark plugs right away so I did and that is when the problems started. I put spark plugs in it that NAPA had listed as the correct part and Rudy at the garage said that that is what they would have used but when I started it up it ran bad the check engine light came on and had misfire codes so back to them it went (later I did some online research about land rovers and the types of spark plugs and found out they only like 2 kinds, Bosch Platinum 4 and Champion). They told me it was a bad fuel injector and charged me for chasing that down only to find that wasn't the problem. Next the computers told them it had a bad mass air flow sensor and also tested compression and found one cylinder low and became convinced that that was the problem and that the head HAD to come off (if you take a head off it gets really expensive really fast). They convinced me that was the only option so we did it. When they took the head off they noticed a little ware on the cam shaft and decided to tell me at this point that the only fix for this engine was actually a new engine! (total cost of the new engine: around $11,000). Now this wasn't an option for us so I asked if he would put in a new cam shaft and do the heads and put the engine back together and he said HE WOULD NOT DO THIS! it was $11,000 and that was the only option. So I towed it from James shop up to someone who knows Land Rovers (Biggs Eastside) and they put it back together for me at a reasonable price. The second shop had a completely different view of the the situation and as it turns out it basically needed new spark plugs (if you put the wrong type in it runs bad and causes misfires) and a mass air flow sensor! now it did have low compression in one of the cylinders but it was right at the 20% difference that mechanics say starts to mark a problem but James belief that these motors are the worst thing ever made made him want to take the head off and cost me over $4,000 in repair bills in stead of replacing spark plugs and a sensor that would be about $400. So my warning stands, DO NOT TAKE YOUR LAND ROVER TO THEM! THEY THINK THEY ARE JUNK AND HE REFUSED TO FIX WHAT HE STARTED.
The factors that make the customer service so great is that an easy to understand explanation of service needed immediately and possible service anticipated in the future are given on the spot. I also like that an estimate of the cost of the service is given so I can budget the expense.
I thought that the communication was professional and the contact with staff kept me up to date with the progress and additional services required were fully explained and proved by the parts as evidence of the original problem
They have the best customer service and the best quality of work
The entire staff understands that communication and attention to details are crucial in the car repair business. After just one visit,we were sold on EuroAsian!
Give them a try, they do excellent work and have great customer service. I have already handed out several of their business cards in the past month.
I just moved from california, I didn't know where to look. After trying EuroAsian for the first time, I am glad that I received great service. James took the time to explain to me everything about my car, even though clearly I was out of my element.
I literally will cross a border and travel 2+ hours to come here. Best work, best people. James is the ultimate car guy. He diagnosed a problem with my Nissan (OVER THE PHONE) when the Nissan service guys were going to charge me $2000+ to fix it. They had previously run me through the ringer doing a second-rate ""repair"" that James fixed. Because James had done such a good job documenting work, he looked over my file and was able to diagnose the problem. He called the dealership on my behalf and talked the technician through fixing the car. They obviously new he was right because the car ""miraculously"" fixed itself a day later. I would not go anywhere else. Period. I trust my family's vehicle to him without reservation.
Excellent shop to get your vehicle repaired.
Great people to work with and honest.
Good job. Keep up the good work!
seemed to be a communication gap between customer and shop .
Highly skilled, fairly priced, and trustworthy 5 STARS!
Have already recommended EuroAsian to two friends. So surprised to find a 1950's attitude towards customer service and quality of work - i.e. integrity, knowledge and honesty.
Great group of skilled professionals, very helpful and understanding.
I would, and have, told people that it is a great shop with friendly and skilled employees/owner.
I would tell them ""run"" don't walk to EuroAsian Garage. The staff and service are the best!
They are fast and you know you will get the best service possible. you know before they do the work how much it will cost. No robbery with them, when I drive away I feel safe.
There customer service, pricing and quality of work is by far the best in the greater Seattle area.
Great bunch of guys with seemingly expertise in auto mechanics.
The guys at Euro Asian Garage were very honest and unusually patient with a woman so totally out of her element. Not only did they do an excellent job repairing my car's oil leak, but Rudy did a fabulous job washing my much neglected car. I would definitely go back for any repair I might have in the future.
You guys are great. You clearly value your customers and strive to show it.
Go there, you'll save $ and time!
Pros: Go there
don't go anywhere else...the entire staff was great
Pros: staff was great
THEY ARE THE BEST MECHANIC GO THERE,I ALREADY RECOMMENDED A LOTS OF PEOPLE
Pros: ALREADY RECOMMENDED LOTS OF PEOPLE
I am a fan of EuroAsian Garage.
Pros: I am a fan of EuroAsian...
I received great service but you really need to invest in new signage!
Pros: I received great service
I would tell them that the service was great and the folks, especially James, were great to work with. James worked with me to get my keys and then get the car towed...made it very easy for me (I live out of state).
Pros: Made it very easy for me
Excellent service and quality, customer first. When my Mercedes wasn't ready due to a delayed part, James loaned me his personal car... now that's customer service!
Very good. Covers a wide range of needs
James is honest and up front , and willing to go the extra mile for my Mercedes.
The whole team is very helpful and they are reasonable priced for the high quality work provided.
Very well done and in a timely manner
excellent customer service!
fast service,good honest people.
I would very strongly recommend that they take their vehicle to EuroAsian Garage. Excellent quality of work and service there.
Service is exceptional and everyone was very courteous.
Even though I was in a situation where it wasn't advisable to drive my vehicle across town to another service station, James was honest and straight forward with me. The part needed was not in stock, and he offered alternate solutions to get me home the same day without waiting. The service performed was the service requested, and while I left with a few recommendations for other maintenance items, I left with a real idea of what was needed for my vehicle, rather than a list of items the shop would like to charge me for.
I was happily surprised by the professionalism, quality and responsiveness. I would tell them that the lobby is a work in progress so don't let first impressions drive their decision to seek service.
they get the work done and its not over priced.
James knows how AUDI's behave, and he can accurately diagnose issues in a minimum amount of time.