Fix That Mac

★☆☆☆☆
  • 2140 Oxford St

    Berkeley, CA 94704

    Map & Directions
  • 510-848-1341

About Fix That Mac

Hours
Mon-Fri 10am-6pm, Sat 11am-5pm
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Brought in my ipod for repair and external hard drive to save data from my ipod. I had to call several times over nearly two months to follow up and get a report on the status of the repair - they were not proactive at all about contacting me. When I finally went to retrieve my stuff (even though they hadn't confirmed it was fixed) they "couldn't find" my external hard drive. After again having to call them several times to follow up, it was determined that my external hard drive was stolen off the counter.

I found their service itself sub-par, their customer service appalling, and their handling of this embarrassing situation completely unprofessional. Shame on you guys.

1
★☆☆☆☆

Brought in my ipod for repair and external hard drive to save data from my ipod. I had to call several times over nearly two months to follow up and get a report on the status of the repair - they were not proactive at all about contacting me. When I finally went to retrieve my stuff (even though they hadn't confirmed it was fixed) they "couldn't find" my external hard drive. After again having to call them several times to follow up, it was determined that my external hard drive was stolen off the counter.

I found their service itself sub-par, their customer service appalling, and their handling of this embarrassing situation completely unprofessional. Shame on you guys.

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