Fabulous Floors Akron

★★★★☆
  • 8820 Fox Hollow Ln

    Mentor, OH 44060

    Map & Directions
  • 330-510-3101

About Fabulous Floors Akron

Hours
Mon-Sat 8am-6pm
4.3333 6
Hi! Sign in to let us know how Fabulous Floors Akron was?
Write a Review
.

Matt Fusco, the worker (probably the owner at Mentor, OH), who happens to be the only person available throughout the company to answer all the different phone numbers 440-256-9400 and 440-821-6868, tried to trick me many times to pay extra money on re-surfacing my floor.
My floor is in great condition and my house is only 9 yrs old. He was trying many excuses to make me buy a full re-sanding option, which is $1000 more. I rejected and told him to honor my Groupon and just do the re-surfacing because this is totally the opposite of what the website was saying about ??No sanding is needed". He was threatening me that I won't like the work that he will do (the gloss layer will peel, will see bubbles, some area will turn blue, etc.). He stepped on my floor which was covered by carpet all the time and said my floor feels greasy and because of the polyurethane I have applied before to maintain the floor, the whole floor will turn blue. (What the hack?)
I ignored his comment and told him to just do it, and he was trying to make me pay more by exaggerate the square footage of my floor to 490 sq. ft. , telling me to pay extra hundreds of dollars!! I did the measurement and show him the blue print of my house, and it is only 350 sq. ft.
So eventually he use his last excuse of "I cannot do your floor because you won't like the result, I have to protect my company's reputation" and just walk away. All of these happened in 2 different appointments when he came to my house, and I already feel suspicious that he is tricking everyone with this practice, because he said he can do two appointments in 1 day (how can he finish two re-surfacing in a day?) and he got his morning appointment done when he arrived my house at noon?
Yea, right! He was just lying to everyone he sees, and he showed up nice and clean with no trace of any hard working. I am deeply disappointed with him (the company) and would like to file a complaint.

1
★☆☆☆☆

Matt Fusco, the worker (probably the owner at Mentor, OH), who happens to be the only person available throughout the company to answer all the different phone numbers 440-256-9400 and 440-821-6868, tried to trick me many times to pay extra money on re-surfacing my floor.
My floor is in great condition and my house is only 9 yrs old. He was trying many excuses to make me buy a full re-sanding option, which is $1000 more. I rejected and told him to honor my Groupon and just do the re-surfacing because this is totally the opposite of what the website was saying about ??No sanding is needed". He was threatening me that I won't like the work that he will do (the gloss layer will peel, will see bubbles, some area will turn blue, etc.). He stepped on my floor which was covered by carpet all the time and said my floor feels greasy and because of the polyurethane I have applied before to maintain the floor, the whole floor will turn blue. (What the hack?)
I ignored his comment and told him to just do it, and he was trying to make me pay more by exaggerate the square footage of my floor to 490 sq. ft. , telling me to pay extra hundreds of dollars!! I did the measurement and show him the blue print of my house, and it is only 350 sq. ft.
So eventually he use his last excuse of "I cannot do your floor because you won't like the result, I have to protect my company's reputation" and just walk away. All of these happened in 2 different appointments when he came to my house, and I already feel suspicious that he is tricking everyone with this practice, because he said he can do two appointments in 1 day (how can he finish two re-surfacing in a day?) and he got his morning appointment done when he arrived my house at noon?
Yea, right! He was just lying to everyone he sees, and he showed up nice and clean with no trace of any hard working. I am deeply disappointed with him (the company) and would like to file a complaint.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Excellent Job!! Excellent Service!! Very professional, on time and a beautiful job! Highly recommended

2
★★★★★

Excellent Job!! Excellent Service!! Very professional, on time and a beautiful job! Highly recommended

on Service Magic

.

great job and prompt service. worked around my tight schedule.

2
★★★★★

great job and prompt service. worked around my tight schedule.

on Service Magic

.

It was my sincere pleasure for the experience of contracting Fabulous Floors USA, LLC to sand and urethane 772 sq. ft on 2 levels my senior Mom's home on the southeast side of Cleveland,Ohio in mid-July 2009. The team led by Matt Fusco and his chief lieutenant David have unusual professional chemistry which enhance their superb communications in determining the specs&pricing for the job to be done along with its implementation. These fine professional young men won my trust and confidence to perform a job while my Mom was home alone and I was monitoring their activity 500 miles away in New Jersey where I live. Mom and I loved the results.

2
★★★★★

It was my sincere pleasure for the experience of contracting Fabulous Floors USA, LLC to sand and urethane 772 sq. ft on 2 levels my senior Mom's home on the southeast side of Cleveland,Ohio in mid-July 2009. The team led by Matt Fusco and his chief lieutenant David have unusual professional chemistry which enhance their superb communications in determining the specs&pricing for the job to be done along with its implementation. These fine professional young men won my trust and confidence to perform a job while my Mom was home alone and I was monitoring their activity 500 miles away in New Jersey where I live. Mom and I loved the results.

on Service Magic

.

We were very very pleased with the work and end results of our floor. We were extremely pleased with the men who did the work. They should be commended. They were very kind and extremely considerate and professional. We will be using Fabulous Floors again in the future.

The Walker Family

2
★★★★★

We were very very pleased with the work and end results of our floor. We were extremely pleased with the men who did the work. They should be commended. They were very kind and extremely considerate and professional. We will be using Fabulous Floors again in the future.

The Walker Family

on Service Magic

.

They did a very good job my floors look good. The only thing that made me leery was they sub out the work, I would have liked to have known that up front. But in the end the job came out good. They came out quickly and finished the job on time and cleaned up after themselves.

2
★★★★★

They did a very good job my floors look good. The only thing that made me leery was they sub out the work, I would have liked to have known that up front. But in the end the job came out good. They came out quickly and finished the job on time and cleaned up after themselves.

on Service Magic

Wait, you're the expert.

If you've been to or used Fabulous Floors Akron, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review