VCA Central Animal Hospital

★★★☆☆
New Clients: Claim your pet's Free First Exam Now!
  • 281 N Central Ave

    Upland, CA 91786

    Map & Directions
  • 909-493-6157

About VCA Central Animal Hospital

Categories
  • Veterinarians
Details
  • Flea Treatment
  • Microchip Implants
  • Neutering
  • Spaying
Hours
M-Su 24hr (Also available after business hours for emergencies. Please call us immediately for emergency help.)
Keywords
  • vet
  • veterinarian
  • animal hospital
  • animal clinic
  • VCA
  • veterinary hospital
  • VCA Hospitals
  • vets in
  • vet hospital
  • pet clinic
  • vet in
  • pet hospital
  • vet clinic
Services
  • Advanced Care Services
  • Allergy & Itchy Skin Relief
  • Diabetes Treatment (Canine & Feline)
  • Diagnostics
  • Diet & Nutrition
  • Disease Treatment
  • Flea & Tick Control
  • General Care
  • Heartworm Disease Treatment (Canine & Feline)
  • Internal medicine
  • Medications/Prescriptions
  • Parasite Control
  • Pet Wellness Exams
  • Physical Examinations
  • Preventive Care
  • Primary Care
  • Puppy & Kitten Wellness
  • Senior Pet Wellness
  • Spay & Neuter
  • Vaccines & Vaccinations
  • Weight Loss Programs
Bios - VCA Central Animal Hospital
    2.75 8
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    .

    DO NOT TAKE YOUR PET HERE IF YOU CARE ABOUT YOUR ANIMAL! My dog died because of them. They wanted me to hurry up & pick up my dog so they could get $2,300.00 from me before he died. The sad part is that my dog could of been saved if these non caring in humane people would of done what they were suppose to do. Instead, they lied to me & wanted me to hurry & pick my dog up (knowing he was going to die soon) so they could get my money from me. This vet does not care about your animal , they are liars & a total rip off. My baby would be alive today if I would of taken him somewhere else. These people made my dog suffer & kept telling me that my dog is going to be fine. I picked my dog up Sunday evening & he died at 7:00 Monday morn. This place should be shut down before they kill more animals then they already have.

    1
    ★☆☆☆☆

    DO NOT TAKE YOUR PET HERE IF YOU CARE ABOUT YOUR ANIMAL! My dog died because of them. They wanted me to hurry up & pick up my dog so they could get $2,300.00 from me before he died. The sad part is that my dog could of been saved if these non caring in humane people would of done what they were suppose to do. Instead, they lied to me & wanted me to hurry & pick my dog up (knowing he was going to die soon) so they could get my money from me. This vet does not care about your animal , they are liars & a total rip off. My baby would be alive today if I would of taken him somewhere else. These people made my dog suffer & kept telling me that my dog is going to be fine. I picked my dog up Sunday evening & he died at 7:00 Monday morn. This place should be shut down before they kill more animals then they already have.

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    .

    Wow. After reading all these disparaging reviews I have to ask myself if people who are dissatisfied write reviews more often than those who are satisfied. We took our cat to VCA to be spayed. Dr. Fong was very professional and pleasant. She offered helpful advice and we felt assured that Lizzie would be just fine. She came through the surgery with flying colors. The staff took great care of her, effectively managing her pain. Total cost, including initial exam, bloodwork and medications to take home was under $175

    5
    ★★★★★

    Wow. After reading all these disparaging reviews I have to ask myself if people who are dissatisfied write reviews more often than those who are satisfied. We took our cat to VCA to be spayed. Dr. Fong was very professional and pleasant. She offered helpful advice and we felt assured that Lizzie would be just fine. She came through the surgery with flying colors. The staff took great care of her, effectively managing her pain. Total cost, including initial exam, bloodwork and medications to take home was under $175

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    .

    I just want to set the record straight. I know the staff at VCA Central. So I printed out these comments and showed them to the staff. I came away with a great feeling that there are two sides to every story because in pretty much every negative review there was the other side that told a completely different story and confirmed by more than one other who was there.
    One should just know after reading these minority bits of slander that ALL the people at VCA Central are heartbroken when something does go wrong with your pet whether it be their fault (which does not happen often) or the fault of nobody. Also remember that it is human nature to hear what you want to hear and to blame anyone other than yourself.
    VCA Central does not claim to be cheap but they do claim to be good, loving and through. They do live up to that.

    5
    ★★★★★

    I just want to set the record straight. I know the staff at VCA Central. So I printed out these comments and showed them to the staff. I came away with a great feeling that there are two sides to every story because in pretty much every negative review there was the other side that told a completely different story and confirmed by more than one other who was there.
    One should just know after reading these minority bits of slander that ALL the people at VCA Central are heartbroken when something does go wrong with your pet whether it be their fault (which does not happen often) or the fault of nobody. Also remember that it is human nature to hear what you want to hear and to blame anyone other than yourself.
    VCA Central does not claim to be cheap but they do claim to be good, loving and through. They do live up to that.

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    0 out of 1 people found this review helpful.

    .

    DON'T TAKE YOUR PET HERE! Words cannot describe the horrible treatment my dog received at this animal hospital. These people don't care about the health of your beloved pet. They charge 200% more than other local veterinarians, keep you waiting forever to see the doctor and then afterwards to pay, receive medication, and leave - hours, I'm not at all kidding! Their fees are never standard - they will charge as much as they can because if you question the estimate you receive before treatment, they often will reduce the amount or offer discounts if you are a senior, student, pet is a puppy? go figure? Not at all professional or appropriate for a medical facility - more appropriate for a car lot! THEN! here's the absolute final straw for me - after getting horrible unprofessional discourteous treatment and paying 2X the customary local rate at other professional veterinary hospitals - I called (about 10 am) to have my pets medical record faxed to a nearby veterinary hospital where he was having surgery later that day. I was assured that it would be faxed and I explained how important it was because of the scheduled surgery (2:30 pm). The hospital called me AFTER the surgery to give my pets condition to me and when I asked if they received the medical record from VCA, I was told that THEY even called but NEVER received it. I was ANGRY and called at 6 pm that evening and was told that they couldn't get my pet's file because it was in a shed outside and they didn't have the key! OMG! I was told to call the next day to speak with a supervisor about it - it didn't matter that my pet had CANCER surgery and the veterinary surgeon NEEDED the records from the previous biopsy and other test results they had done. The VCA employee I spoke with was rude and showed no compassion for my situation, my pet's grave condition, or their failure to handle such a simple yet very important request. THIS PLACE SHOULD BE INVESTIGATED AND SHUT DOWN! YOU WILL BE SORRY IF YOU TAKE YOUR PET HERE - I PROMISE!

    1
    ★☆☆☆☆

    DON'T TAKE YOUR PET HERE! Words cannot describe the horrible treatment my dog received at this animal hospital. These people don't care about the health of your beloved pet. They charge 200% more than other local veterinarians, keep you waiting forever to see the doctor and then afterwards to pay, receive medication, and leave - hours, I'm not at all kidding! Their fees are never standard - they will charge as much as they can because if you question the estimate you receive before treatment, they often will reduce the amount or offer discounts if you are a senior, student, pet is a puppy? go figure? Not at all professional or appropriate for a medical facility - more appropriate for a car lot! THEN! here's the absolute final straw for me - after getting horrible unprofessional discourteous treatment and paying 2X the customary local rate at other professional veterinary hospitals - I called (about 10 am) to have my pets medical record faxed to a nearby veterinary hospital where he was having surgery later that day. I was assured that it would be faxed and I explained how important it was because of the scheduled surgery (2:30 pm). The hospital called me AFTER the surgery to give my pets condition to me and when I asked if they received the medical record from VCA, I was told that THEY even called but NEVER received it. I was ANGRY and called at 6 pm that evening and was told that they couldn't get my pet's file because it was in a shed outside and they didn't have the key! OMG! I was told to call the next day to speak with a supervisor about it - it didn't matter that my pet had CANCER surgery and the veterinary surgeon NEEDED the records from the previous biopsy and other test results they had done. The VCA employee I spoke with was rude and showed no compassion for my situation, my pet's grave condition, or their failure to handle such a simple yet very important request. THIS PLACE SHOULD BE INVESTIGATED AND SHUT DOWN! YOU WILL BE SORRY IF YOU TAKE YOUR PET HERE - I PROMISE!

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    1 out of 4 people found this review helpful.

    .

    I took my cat there because I found him on the floor letharagic, vomited several times, and having severe diahhrea 2 in the morning.

    DON'T GO THERE IF YOU REALLY CARE FOR YOUR ANIMAL.

    The review right below me said GREAT CARE? Are you kidding? Also her information is incorrect. They don't have diagnostic facilities simple enough that mom & pop vet would have. Maybe her dog's sickness wasn't as severe that required more testing on site.

    I would pay higher prices if they care for animals better, but not for the care I received. I paid $2500.00. My cat was returned still letharegic, with diarrhea, with no apetite. He was hooked on IV for 4 days with just antibiotics and hairball medicine.

    THEY DIAGNOSED "HAIRBALL OR CANCER".

    I argued with them that he was hopping and jumping playing with his toys the same morning, and hairball nor cancer could not have been progressed in less than a day, but they didn't have any better knowlege to tell me otherwise.

    I'M SURE MY CAT HAD BEEN DEAD IF HE STAYED THERE.

    If you have emergency needs, go somewhere else. I won't trust them more than giving my cat vaccination - well, not even that.

    Also, right after this visit, I started receiving SPAM email for "Become a Animal Ultrasound Technitian" and "X-Ray Technitian". Apparently, they sell your email address too.

    FYI, my cat was property diagnosed and had surgery somewhere else (Alta-Rancho), and started eating just 2 days after surgey.

    1
    ★☆☆☆☆

    I took my cat there because I found him on the floor letharagic, vomited several times, and having severe diahhrea 2 in the morning.

    DON'T GO THERE IF YOU REALLY CARE FOR YOUR ANIMAL.

    The review right below me said GREAT CARE? Are you kidding? Also her information is incorrect. They don't have diagnostic facilities simple enough that mom & pop vet would have. Maybe her dog's sickness wasn't as severe that required more testing on site.

    I would pay higher prices if they care for animals better, but not for the care I received. I paid $2500.00. My cat was returned still letharegic, with diarrhea, with no apetite. He was hooked on IV for 4 days with just antibiotics and hairball medicine.

    THEY DIAGNOSED "HAIRBALL OR CANCER".

    I argued with them that he was hopping and jumping playing with his toys the same morning, and hairball nor cancer could not have been progressed in less than a day, but they didn't have any better knowlege to tell me otherwise.

    I'M SURE MY CAT HAD BEEN DEAD IF HE STAYED THERE.

    If you have emergency needs, go somewhere else. I won't trust them more than giving my cat vaccination - well, not even that.

    Also, right after this visit, I started receiving SPAM email for "Become a Animal Ultrasound Technitian" and "X-Ray Technitian". Apparently, they sell your email address too.

    FYI, my cat was property diagnosed and had surgery somewhere else (Alta-Rancho), and started eating just 2 days after surgey.

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    1 out of 2 people found this review helpful.

    .

    I have taken my dog into the hospital 2-3 times. We switched from another well respected clinic. You could see the love of animals in the vet who treated my dog, very caring and gentle. We had x-rays taken, and it seemed like everyone who she encountered cared. They showed me the x-rays, had another in-house doctor review them as well, showed us exactly what was wrong. No hesitation. It was nice they took appointments. Maybe a higher price than some other places, but for the care, immediate access to diagnosis equipment, on-site pharmacy, I will continue to go. They were referred by a local shelter because of their caring attitude toward pets. The only negative was that they take a long time to check you out after the appointment.

    4
    ★★★★☆

    I have taken my dog into the hospital 2-3 times. We switched from another well respected clinic. You could see the love of animals in the vet who treated my dog, very caring and gentle. We had x-rays taken, and it seemed like everyone who she encountered cared. They showed me the x-rays, had another in-house doctor review them as well, showed us exactly what was wrong. No hesitation. It was nice they took appointments. Maybe a higher price than some other places, but for the care, immediate access to diagnosis equipment, on-site pharmacy, I will continue to go. They were referred by a local shelter because of their caring attitude toward pets. The only negative was that they take a long time to check you out after the appointment.

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    2 out of 3 people found this review helpful.

    .

    They are a very caring animal hospital. They make sure they do everything they can for your pet. I recommend them to anyone that is an animal lover like me.

    4
    ★★★★☆

    They are a very caring animal hospital. They make sure they do everything they can for your pet. I recommend them to anyone that is an animal lover like me.

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    3 out of 5 people found this review helpful.

    .

    I refused to be taken advantage of and I am going to make sure I let the world know that this VCA hospital should be over-looked, and not trusted! They do not have the best interest of the animal at heart, more like their pocketbooks is closer to their hearts...My dog's home, still swollen and in pain. He' s not eating, but drinking plenty. Good thing I got out while I could, any longer and I would have had to take out a 2nd mortgage just to keep up with their Jones's! - PLEASE BE CAREFUL-THINK MORALISTICALLY!! My Queensland Heeler was bitten by a rattlesnake "we think" at dusk on Sat, 4/28, we weren't home at the time, and didn't notice any symptoms until the following day, around 2pm in the afternoon. By then my guy had full blown envenomation. His face was 10x the size it should be, including 2 puncture wounds above the left eye. I went directly to this VCA hospital, only to be disgusted with the outrageous prices to treat him. I was definitely stressed when I arrived at their location, but that is not a reason to try and take advantage of someone at their weakest point. The first quote was $2047.93 to treat my dog, after picking my jaw up off the floor, they came in with another quote for $1207.23, stating "This is the Doctor's final offer, and he will not go any lower than this quote". I felt like I was at a taping for the game show, "Let's Make A Deal". After 15min of pleading with the Doctor to give me a realistic quote, we finally settled on $859.63, I gave half down at the time of admission. This quote was for 3 days in hospital, anti-biotics, cortisteriod-(which worsened the snake bite and the swelling), painkillers and IV fluids. NO anti-venom was given due to the prolonged amount of time, and also not to mention adding $700.00 to my bill. Needless to say, I went to retrieve my dog last night and they said my bill was $1400.00 after my initial deposit of $430.00, I told the tech that she must have someone else's file, my charges were not to exceed $650.00. This tech was not going to let me leave without paying this outrageous amount. I almost called the Cops.

    1
    ★☆☆☆☆

    I refused to be taken advantage of and I am going to make sure I let the world know that this VCA hospital should be over-looked, and not trusted! They do not have the best interest of the animal at heart, more like their pocketbooks is closer to their hearts...My dog's home, still swollen and in pain. He' s not eating, but drinking plenty. Good thing I got out while I could, any longer and I would have had to take out a 2nd mortgage just to keep up with their Jones's! - PLEASE BE CAREFUL-THINK MORALISTICALLY!! My Queensland Heeler was bitten by a rattlesnake "we think" at dusk on Sat, 4/28, we weren't home at the time, and didn't notice any symptoms until the following day, around 2pm in the afternoon. By then my guy had full blown envenomation. His face was 10x the size it should be, including 2 puncture wounds above the left eye. I went directly to this VCA hospital, only to be disgusted with the outrageous prices to treat him. I was definitely stressed when I arrived at their location, but that is not a reason to try and take advantage of someone at their weakest point. The first quote was $2047.93 to treat my dog, after picking my jaw up off the floor, they came in with another quote for $1207.23, stating "This is the Doctor's final offer, and he will not go any lower than this quote". I felt like I was at a taping for the game show, "Let's Make A Deal". After 15min of pleading with the Doctor to give me a realistic quote, we finally settled on $859.63, I gave half down at the time of admission. This quote was for 3 days in hospital, anti-biotics, cortisteriod-(which worsened the snake bite and the swelling), painkillers and IV fluids. NO anti-venom was given due to the prolonged amount of time, and also not to mention adding $700.00 to my bill. Needless to say, I went to retrieve my dog last night and they said my bill was $1400.00 after my initial deposit of $430.00, I told the tech that she must have someone else's file, my charges were not to exceed $650.00. This tech was not going to let me leave without paying this outrageous amount. I almost called the Cops.

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    2 out of 4 people found this review helpful.

    Message from VCA Central Animal Hospital

    At VCA, your pet's health is our top priority and excellent service is our goal. We treat each pet knowing it is an extension of your family. Our dedicated staff of veterinarians, board certified specialists, and technicians strive each day to give your pet the very best in medical care. We understand how important it is to have a local veterinarian you can trust and who, most importantly, knows your pet almost as well as you. With nearly 600 hospitals in 42 States, we've built a network of trusted local animal health providers giving the finest care for the pets in your family. We invite you to get to know our caring staff! New VCA patients are eligible for a FREE First Exam - a risk-free opportunity to learn what makes VCA so different.

    We're looking forward to meeting you and your pet and demonstrating our commitment to providing your pet the highest quality care!. Our hospital offers a wide range of general and specialized medical treatments and services including:
    • Advanced Care Services
    • Allergy & Itchy Skin Relief
    • Diabetes Treatment (Canine & Feline)
    • Diagnostics
    • Diet & Nutrition
    • Disease Treatment
    • Flea & Tick Control
    • General Care
    • Heartworm Disease Treatment (Canine & Feline)
    • Internal medicine
    • Medications/Prescriptions
    • Parasite Control
    • Pet Wellness Exams
    • Physical Examinations
    • Preventive Care
    • Primary Care
    • Puppy & Kitten Wellness
    • Senior Pet Wellness
    • Spay & Neuter
    • Vaccines & Vaccinations
    • Weight Loss Programs

    Please call us today to review your pet's medical and health issues and how we may be able to help!

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