Discount Appliance Inc

★★★★☆

About Discount Appliance Inc

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Stay away, these guys are COMPLETE SCUMBAGS. The manager of a place we rent bought a refrigerator from them that was DOA. It took them the better part of a week to get somebody out there to fix it, during which we were left with no refrigeration. He botched the job and ruined the fridge for good. It took them the better part of another week to get a replacement to us.
After about a week, the filtered water and ice maker on the replacement went out too. Again took them forever to get out to look at it, at which point they claimed it was a result of the filter getting clogged with rust from the house and therefore not their fault. I don't know if they charged the owner for the filter, but they had to order it, and it took weeks to arrive. When it did, they didn't send it to us, so we had to run up there to get it ourselves. When we installed it, it didn't fix the problem, so they came out again, once more taking at least a week to get us in, and eventually found that the water line was blocked with plumbing tape from when they had installed it in the first place. After clearing the line, however, the icemaker still doesn't work, and once again, they can't be bothered to get out to fix it for a week or so.
Separately, the replacement fridge was missing a bunch of shelves and drawers. First they denied that they were missing, and that this model was just "that way" eventually they came up with a few shelves and drawers, but there is still at least one missing, but they insist that we have all of them and have flatly refused to provide any more.
Throughout all of this they have been rude and dismissive at every turn, acting like it is somehow our fault that they gave us a lemon and are taking their own sweet time about getting it fixed, to the extent they will commit to fixing it at all. Rob the "service manager" is particularly vile. I'm just glad it's not my money they took. STAY CLEAR OF THESE JERKS AT ALL COSTS.

1
★☆☆☆☆

Stay away, these guys are COMPLETE SCUMBAGS. The manager of a place we rent bought a refrigerator from them that was DOA. It took them the better part of a week to get somebody out there to fix it, during which we were left with no refrigeration. He botched the job and ruined the fridge for good. It took them the better part of another week to get a replacement to us.
After about a week, the filtered water and ice maker on the replacement went out too. Again took them forever to get out to look at it, at which point they claimed it was a result of the filter getting clogged with rust from the house and therefore not their fault. I don't know if they charged the owner for the filter, but they had to order it, and it took weeks to arrive. When it did, they didn't send it to us, so we had to run up there to get it ourselves. When we installed it, it didn't fix the problem, so they came out again, once more taking at least a week to get us in, and eventually found that the water line was blocked with plumbing tape from when they had installed it in the first place. After clearing the line, however, the icemaker still doesn't work, and once again, they can't be bothered to get out to fix it for a week or so.
Separately, the replacement fridge was missing a bunch of shelves and drawers. First they denied that they were missing, and that this model was just "that way" eventually they came up with a few shelves and drawers, but there is still at least one missing, but they insist that we have all of them and have flatly refused to provide any more.
Throughout all of this they have been rude and dismissive at every turn, acting like it is somehow our fault that they gave us a lemon and are taking their own sweet time about getting it fixed, to the extent they will commit to fixing it at all. Rob the "service manager" is particularly vile. I'm just glad it's not my money they took. STAY CLEAR OF THESE JERKS AT ALL COSTS.

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.The staff is courteous and knowledgeable. I have bought several appliances and appliance packages from this company. The refurbished machines have all worked like new and they have some fantastic pricing from time to time on brand new stainless steel stuff. All items are one of a kind, so they get what they get. I reccommend checking with them often if you need or know you will have a need for an appliance. The deliveries have always been on time, and if and when some minor problem arises, you get the feeling they are on your side and will help you! I like to do business there and I think you will too!

5
★★★★★

.The staff is courteous and knowledgeable. I have bought several appliances and appliance packages from this company. The refurbished machines have all worked like new and they have some fantastic pricing from time to time on brand new stainless steel stuff. All items are one of a kind, so they get what they get. I reccommend checking with them often if you need or know you will have a need for an appliance. The deliveries have always been on time, and if and when some minor problem arises, you get the feeling they are on your side and will help you! I like to do business there and I think you will too!

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Thanks for the excellent service
We have bought two appliances recently from this fine company. Both were the best buy we had found and we were treated courteously and profesionally.

5
★★★★★

Thanks for the excellent service
We have bought two appliances recently from this fine company. Both were the best buy we had found and we were treated courteously and profesionally.

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1 out of 1 people found this review helpful.

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This place has the best prices and realy stand behind there products. We bought a dishwasher that was half the price of new. About 1 month after the warranty expired the dishwasher starting making loud noice. Even though the warranty was expired these guys came out free of charge. Come to find out the only thing wrong with it is there was a broken piece of glass in the bottom of it. They pulled it out and its working like it was the day I bought it. Thanks...good to know small companies like this still exist.

5
★★★★★

This place has the best prices and realy stand behind there products. We bought a dishwasher that was half the price of new. About 1 month after the warranty expired the dishwasher starting making loud noice. Even though the warranty was expired these guys came out free of charge. Come to find out the only thing wrong with it is there was a broken piece of glass in the bottom of it. They pulled it out and its working like it was the day I bought it. Thanks...good to know small companies like this still exist.

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0 out of 1 people found this review helpful.

.

This place has the best prices and realy stand behind there products. We bought a dishwasher that was half the price of new. About 1 month after the warranty expired the dishwasher starting making loud noice. Even though the warranty was expired these guys came out free of charge. Come to find out the only thing wrong with it is there was a broken piece of glass in the bottom of it. They pulled it out and its working like it was the day I bought it. Thanks...good to know small companies like this still exist.

2
★★★★★

This place has the best prices and realy stand behind there products. We bought a dishwasher that was half the price of new. About 1 month after the warranty expired the dishwasher starting making loud noice. Even though the warranty was expired these guys came out free of charge. Come to find out the only thing wrong with it is there was a broken piece of glass in the bottom of it. They pulled it out and its working like it was the day I bought it. Thanks...good to know small companies like this still exist.

Pros: great prices, great service, great find

Cons: none

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We had a wedding party last saturday and our refrigerator broke down. i called City Discount Appliance just as they were closing on friday evening and let them know how desperate we were. The guys were very understanding and had someone out first thing on saturday to repair. This saved me from alot of head aches and it was affordable. Its good to know that small businesses that look after the customer still exsist. I would recomend this company to anybody and everybody...they take customer service to a whole nother level

2
★★★★★

We had a wedding party last saturday and our refrigerator broke down. i called City Discount Appliance just as they were closing on friday evening and let them know how desperate we were. The guys were very understanding and had someone out first thing on saturday to repair. This saved me from alot of head aches and it was affordable. Its good to know that small businesses that look after the customer still exsist. I would recomend this company to anybody and everybody...they take customer service to a whole nother level

Pros: everything was great

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saw there items on craigslist and went into there store near Greenlake in north seattle. The guys there were very kickback and help me with our appliance needs for our house that just closed. I bought a stainless refrigerator, range, and dishwasher for the price i would have bought a refrigerator anywhere else. I would recomend this place to everyone. .....5star experience.....

2
★★★★★

saw there items on craigslist and went into there store near Greenlake in north seattle. The guys there were very kickback and help me with our appliance needs for our house that just closed. I bought a stainless refrigerator, range, and dishwasher for the price i would have bought a refrigerator anywhere else. I would recomend this place to everyone. .....5star experience.....

Pros: great selection of discount appliances

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I recently had our refrigerator go out on a friday afternoon and was expecting company the same evening. I was referred by a freind to call Jason at City Discount Appliance so I did. I went down there and explained how urgently I need to have this delivered. It ended up that I purchased a brand new refrigerator at half the price of retail and not only that but they delivered it just shortly after I purchased it. This is the kind of deal and service that you cant get anywhere that Im aware of. I would recomend these guys to everyone I know.

2
★★★★★

I recently had our refrigerator go out on a friday afternoon and was expecting company the same evening. I was referred by a freind to call Jason at City Discount Appliance so I did. I went down there and explained how urgently I need to have this delivered. It ended up that I purchased a brand new refrigerator at half the price of retail and not only that but they delivered it just shortly after I purchased it. This is the kind of deal and service that you cant get anywhere that Im aware of. I would recomend these guys to everyone I know.

Pros: EXCELLENT SERVICE, BETTER DEAL

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Had a dishwasher with a recall...called this place and they came out and fixed it....in the process, the soap dispenser broke. They came back out and fixed it, but it took a month.

1
★★★☆☆

Had a dishwasher with a recall...called this place and they came out and fixed it....in the process, the soap dispenser broke. They came back out and fixed it, but it took a month.

Pros: Fixed my dishwasher

Cons: ...eventually....

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Avoid the headache dealing with them.
Unkept promises. Appliances with problems and having to lose time and money to get them back out to do a service call to make repairs on so call refurbished appliances.

1
★☆☆☆☆

Avoid the headache dealing with them.
Unkept promises. Appliances with problems and having to lose time and money to get them back out to do a service call to make repairs on so call refurbished appliances.

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Great fridge, great price, smooth transaction and delivery.

I bought a 1yr old LG stainless refrigerator for a great price. I live in an old house and it was a narrow fit but their delivery guys are pros.

Good guys, good prices. I love my fridge.

5
★★★★★

Great fridge, great price, smooth transaction and delivery.

I bought a 1yr old LG stainless refrigerator for a great price. I live in an old house and it was a narrow fit but their delivery guys are pros.

Good guys, good prices. I love my fridge.

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1 out of 1 people found this review helpful.

.

We bought a stackable washer dryer from these guys and the washer door was broken during delivery. We were having problems getting it taken care of and frustrated with the manager at the store for his dismissive attitude.

We also couldn't figure out which stacking kit to buy, and the manager was sending us the wrong direction for that, too, adding to our frustration.

Feeling jaded by the store and helpless to do anything but complain, we decided to write some negative reviews online to warn others.

Within a few days we were contacted by the owners of City Discount Appliance who were horrifed at the bad customer service we had experienced and determined to make things right immediately. They purchased the correct stacking kit for us - hand delivering it to us the same day - and paid us back for the improper kits we had purchased and for time lost in the whole hassle.

I was very impressed how the owners jumped in and handled things. They restored faith in a business that I would never have gone back to. It's nice to see that businesses are still willing to take care of the customer.

4
★★★★☆

We bought a stackable washer dryer from these guys and the washer door was broken during delivery. We were having problems getting it taken care of and frustrated with the manager at the store for his dismissive attitude.

We also couldn't figure out which stacking kit to buy, and the manager was sending us the wrong direction for that, too, adding to our frustration.

Feeling jaded by the store and helpless to do anything but complain, we decided to write some negative reviews online to warn others.

Within a few days we were contacted by the owners of City Discount Appliance who were horrifed at the bad customer service we had experienced and determined to make things right immediately. They purchased the correct stacking kit for us - hand delivering it to us the same day - and paid us back for the improper kits we had purchased and for time lost in the whole hassle.

I was very impressed how the owners jumped in and handled things. They restored faith in a business that I would never have gone back to. It's nice to see that businesses are still willing to take care of the customer.

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1 out of 1 people found this review helpful.

 

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