Fratelli's Restaurant-Pizzaria

★★★☆☆
  • 5792 S Jog Rd

    Lake Worth, FL 33467

    Map & Directions
  • 561-721-2888

About Fratelli's Restaurant-Pizzaria

Hours
Sun 12pm-9pm, Tue-Fri 11:30am-9:30pm, Sat 12pm-10pm

Food

Food
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3.0 2
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UPDATE: To the credit of the owner of this establishment, she called me today and offered to square things up and provide my family with what we ordered yesterday. It's fair to say that every business make mistakes, and really only truly fine places know the importance of keeping customers happy. Fratellis falls into this latter category. Their food is superb... And now I can say the same about their customer care!

Dear Fratellis

There are 150 homes in my neighborhood... they are nice affluent people in a gated community and they make up a decent percentage of your clientele.

They will ALL be getting copies of this letter in their mailboxes and I intend on letting them all know they should order from NYPD, Sals, Carmellas, Dominos or ANY pizza place other than you. As Im sure youre aware, we all have a lot of choices regarding who we order our pizza from.

Since whoever was responsible for expediting our order apparently cannot read English I hope that this letter is completely understood. Of the two pizzas we ordered last night, neither of them were correctly prepared. You put inedible toppings (like hot peppers on them) and you have chosen not to make good on your mistake, which tells me you do not care about customer service or good business practices.

Your Manager (who sounds about 12 years old) Offered to give me $5 off my next order, is an insult which implies I will order from you again.

Please accept this pile of uneaten and inedible pizza as a token of my telling you to eff-off in the nicest way possible. My mother always told me to give a gift when sending a message and I felt that what I wanted to leave on your doorstep was perhaps a bit over the top and perhaps more suitable to a teenager than an angry middle aged man.

If you wish to contact me regarding this matter, you may do so through my yelp review, my facebook review and my twitter feeds which combined equals over 2500 people.

https://www.facebook.com/adam5son

5
★★★★★

UPDATE: To the credit of the owner of this establishment, she called me today and offered to square things up and provide my family with what we ordered yesterday. It's fair to say that every business make mistakes, and really only truly fine places know the importance of keeping customers happy. Fratellis falls into this latter category. Their food is superb... And now I can say the same about their customer care!

Dear Fratellis

There are 150 homes in my neighborhood... they are nice affluent people in a gated community and they make up a decent percentage of your clientele.

They will ALL be getting copies of this letter in their mailboxes and I intend on letting them all know they should order from NYPD, Sals, Carmellas, Dominos or ANY pizza place other than you. As Im sure youre aware, we all have a lot of choices regarding who we order our pizza from.

Since whoever was responsible for expediting our order apparently cannot read English I hope that this letter is completely understood. Of the two pizzas we ordered last night, neither of them were correctly prepared. You put inedible toppings (like hot peppers on them) and you have chosen not to make good on your mistake, which tells me you do not care about customer service or good business practices.

Your Manager (who sounds about 12 years old) Offered to give me $5 off my next order, is an insult which implies I will order from you again.

Please accept this pile of uneaten and inedible pizza as a token of my telling you to eff-off in the nicest way possible. My mother always told me to give a gift when sending a message and I felt that what I wanted to leave on your doorstep was perhaps a bit over the top and perhaps more suitable to a teenager than an angry middle aged man.

If you wish to contact me regarding this matter, you may do so through my yelp review, my facebook review and my twitter feeds which combined equals over 2500 people.

https://www.facebook.com/adam5son

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My wife & myself went to restaurant on a saturday evening for dinner as we had a coupon. The service was very slow despite the fact that there were only
3 other tables which were occupied The portions were very small. They were so small that they should
not even appear on a childrens menu. The food was
barely palatable & the prices were very high in comparison to other restaurants of the same size & caliber in the area. We have been living in the area for 15 years & eat out at least 3 times a week & needless to say this was the first and only time I will
ever step into this restaurant.

1
★☆☆☆☆

My wife & myself went to restaurant on a saturday evening for dinner as we had a coupon. The service was very slow despite the fact that there were only
3 other tables which were occupied The portions were very small. They were so small that they should
not even appear on a childrens menu. The food was
barely palatable & the prices were very high in comparison to other restaurants of the same size & caliber in the area. We have been living in the area for 15 years & eat out at least 3 times a week & needless to say this was the first and only time I will
ever step into this restaurant.

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