H & S Cert Auto

★★★★★
  • 8251 Harlem Ave

    Bridgeview, IL 60455

    Map & Directions
  • 708-728-9800

About H & S Cert Auto

Automotive

Automotive
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McGrath Lexus of Westmont

500 East Ogden Avenue Westmont, IL

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Frank's Auto Repair

7337 W 87th St Bridgeview, IL

4.8 5
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I recently bought a car from this dealer that I love and I loved the service i received from the salesman and the rest of the people there. Friendly and professional they helped with choosing the right car for me; and knowing i was buying a used car my salesman Kal made sure to tell me all the problems i would find in the car. I was impressed with the honesty and anyways the car ( a Lexus ES) was a good deal to pass up. Afterwords I took the car to my mechanic and he told me exactly what Kal told me about the car so i was satisfied with my purchase.

5
★★★★★

I recently bought a car from this dealer that I love and I loved the service i received from the salesman and the rest of the people there. Friendly and professional they helped with choosing the right car for me; and knowing i was buying a used car my salesman Kal made sure to tell me all the problems i would find in the car. I was impressed with the honesty and anyways the car ( a Lexus ES) was a good deal to pass up. Afterwords I took the car to my mechanic and he told me exactly what Kal told me about the car so i was satisfied with my purchase.

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I recently bought a car from this dealer that I love and I loved the service i received from the salesman and the rest of the people there. Friendly and professional they helped with choosing the right car for me; and knowing i was buying

3
★★★★★

I recently bought a car from this dealer that I love and I loved the service i received from the salesman and the rest of the people there. Friendly and professional they helped with choosing the right car for me; and knowing i was buying

.

Before I bought my car from H & S I shopped few used dealerships without having good luck; some of dealerships the sales people did'nt have the knowledge about their cars and some of them were rude! But when I went to H & S I saw the

3
★★★★★

Before I bought my car from H & S I shopped few used dealerships without having good luck; some of dealerships the sales people did'nt have the knowledge about their cars and some of them were rude! But when I went to H & S I saw the

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Absolute WORST experience of my life! POOR customer service, Lies out of all employees mouths, POOR quality of most if not ALL vehicles on the lot. General Manager swore & yelled at me, and then forced me into buying a piece of garbage.

3
★★★★★

Absolute WORST experience of my life! POOR customer service, Lies out of all employees mouths, POOR quality of most if not ALL vehicles on the lot. General Manager swore & yelled at me, and then forced me into buying a piece of garbage.

.

Our experience with H&S has been VERY negative. They are nice people, but the service is abhorrent. Where to begin...

The good:
(1) nice (in the beginning). No pressure.
(2) notwithstanding a few defects (below) that are relatively minor in the grand scheme of used auto sales, we love the car. We really wanted to love H&S too, but they did virtually everything they could to make that impossible.

The bad:
(1) the car we bought was sold with a substantial, undisclosed (but almost certainly known to them) strut defect.
(2) at test drive, the car had three different kinds tires (the driver-front and passenger-rear matched, the other two tires were different, even from each other). The furthest H&S was willing to go was to put two different kinds of tires on it (front and back are different).
(3) the mechanic that inspected the vehicle before our purchase noted another mechanical defect. H&S claimed not to have known about the defect, but also refused to negotiate us for repair of that defect prior to purchase.
(4) on the day of purchase, H&S backed another car into our car, damaging the front bumper. They promised to repair all damage, but were almost impossible to pin down on a service date. We called four times with no straight answer.
(5) the rest of the repair saga gets steadily worse. They promised a 1 or 2 hour repair, which became a 1 day repair when we got to the lot, which turned into a 1 week repair the next day. They blame this on issues with their repairmen, but the delay was incredible and justified swifter outsourcing. Despite their being located out of the way and their responsibility for the damage and the delay, they repeatedly refused to accommodate with rides to the train.
(5) because of the bumper damage, the actual purchase was substantially delayed. While waiting for the car, we expressed some dismay over the preceding events. We were met with aggressive and off-putting assertions that they have 100% approval rating on eBay, so any problem must have been with us.
(6) on the subject of the much touted unanimous eBay rating, we found this car via eBay, but are unable to leave any feedback there because H&S did not (and will not) acknowledge the purchase through eBay. I imagine we are not the only ones. Anyone that expects to deal with them for anything after the initial sale should be very wary.
(7) They quoted us a "drive off the lot" price that included fees for title, tax, documentation, etc. H&S further warranted that we needed to do nothing going forward to be street legal. It has been 60 days and still no information from them about title or plates, and we were recently pulled over for failure to display a city sticker. We are both recent transplants to the city and had no idea we were not legal. I hope that H&S will honor their warranty and pay the ticket, but given the above, even if we eventually get anyone with any authority on the phone, I sincerely doubt they will.

The upside:
In dealing with H&S's shortcomings, we were lucky enough to stumble upon a very good, honest, and reasonably priced import mechanic. We have been extremely pleased with and highly recommend Foreign Auto Repair at 3635 N Kedzie.

1
★☆☆☆☆

Our experience with H&S has been VERY negative. They are nice people, but the service is abhorrent. Where to begin...

The good:
(1) nice (in the beginning). No pressure.
(2) notwithstanding a few defects (below) that are relatively minor in the grand scheme of used auto sales, we love the car. We really wanted to love H&S too, but they did virtually everything they could to make that impossible.

The bad:
(1) the car we bought was sold with a substantial, undisclosed (but almost certainly known to them) strut defect.
(2) at test drive, the car had three different kinds tires (the driver-front and passenger-rear matched, the other two tires were different, even from each other). The furthest H&S was willing to go was to put two different kinds of tires on it (front and back are different).
(3) the mechanic that inspected the vehicle before our purchase noted another mechanical defect. H&S claimed not to have known about the defect, but also refused to negotiate us for repair of that defect prior to purchase.
(4) on the day of purchase, H&S backed another car into our car, damaging the front bumper. They promised to repair all damage, but were almost impossible to pin down on a service date. We called four times with no straight answer.
(5) the rest of the repair saga gets steadily worse. They promised a 1 or 2 hour repair, which became a 1 day repair when we got to the lot, which turned into a 1 week repair the next day. They blame this on issues with their repairmen, but the delay was incredible and justified swifter outsourcing. Despite their being located out of the way and their responsibility for the damage and the delay, they repeatedly refused to accommodate with rides to the train.
(5) because of the bumper damage, the actual purchase was substantially delayed. While waiting for the car, we expressed some dismay over the preceding events. We were met with aggressive and off-putting assertions that they have 100% approval rating on eBay, so any problem must have been with us.
(6) on the subject of the much touted unanimous eBay rating, we found this car via eBay, but are unable to leave any feedback there because H&S did not (and will not) acknowledge the purchase through eBay. I imagine we are not the only ones. Anyone that expects to deal with them for anything after the initial sale should be very wary.
(7) They quoted us a "drive off the lot" price that included fees for title, tax, documentation, etc. H&S further warranted that we needed to do nothing going forward to be street legal. It has been 60 days and still no information from them about title or plates, and we were recently pulled over for failure to display a city sticker. We are both recent transplants to the city and had no idea we were not legal. I hope that H&S will honor their warranty and pay the ticket, but given the above, even if we eventually get anyone with any authority on the phone, I sincerely doubt they will.

The upside:
In dealing with H&S's shortcomings, we were lucky enough to stumble upon a very good, honest, and reasonably priced import mechanic. We have been extremely pleased with and highly recommend Foreign Auto Repair at 3635 N Kedzie.

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