Enterprise Rent-A-Car

★☆☆☆☆
  • 815 E El Camino Real

    Sunnyvale, CA 94087

    Map & Directions
  • 408-733-3700

About Enterprise Rent-A-Car

Categories
  • Auto Rentals
Details
  • Enterprise
Hours
M-F 7:30am-6pm, Sa 9am-12pm, Su Closed
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Automotive

Automotive
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I had a car rental through my insurance at this place, while my car was sent to a body shop. When I picked up the car, they recommended the minivan and said that the insurance will take care of it.

Funny enough, they contacted me one month later, told me that the insurance only covers $25/day and the minivan cost over $50/day. As a result, it is my full responsibility to pay the extra, which was over $300.

As a place on the insurance's recommendation list, it's hard to believe that they did not aware this cap at the first place. Unfortunately, they neither helped me to keep my rental cost under the cap nor let me aware of the price difference. Even worse, I feel that they deliberately hid this fact such that I could take the minivan, which I would never do if I knew the price difference and that I have to pay a lot more out of my pocket.

I would suggest to avoid this place if possible for its dishonesty.

1
★☆☆☆☆

I had a car rental through my insurance at this place, while my car was sent to a body shop. When I picked up the car, they recommended the minivan and said that the insurance will take care of it.

Funny enough, they contacted me one month later, told me that the insurance only covers $25/day and the minivan cost over $50/day. As a result, it is my full responsibility to pay the extra, which was over $300.

As a place on the insurance's recommendation list, it's hard to believe that they did not aware this cap at the first place. Unfortunately, they neither helped me to keep my rental cost under the cap nor let me aware of the price difference. Even worse, I feel that they deliberately hid this fact such that I could take the minivan, which I would never do if I knew the price difference and that I have to pay a lot more out of my pocket.

I would suggest to avoid this place if possible for its dishonesty.

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