Terrace Retreat Spa at the Hilton

★★★★☆
  • 1400 Plaza Pl

    Southlake, TX 76092

    Map & Directions
  • 817-442-0022

Personal Services

Personal Services
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I would NOT recommend Terrace Retreat.
If you're looking for a hair care or waxing in the area, I would recommend Renata Salon and Day Spa off Main Street in downtown Grapevine.

Cons:
It took 15 minutes to make my appointment over the phone.
I never received a confirmation call. In fact, I called to confirm my appointment the morning of and the staff seemed very confused by this.
I waited 25 minutes (for a 30 minute appointment).
The staff was not welcoming (i.e. no one offered a drink or for me to wait in the lounge area, which would have made those 25 minutes more relaxing than hanging out by the front desk).

Pros:
They allowed me to use my Groupon at the Southlake location since the service I wanted was not offered at the Colleyville location on weekends.

2
★★☆☆☆

I would NOT recommend Terrace Retreat.
If you're looking for a hair care or waxing in the area, I would recommend Renata Salon and Day Spa off Main Street in downtown Grapevine.

Cons:
It took 15 minutes to make my appointment over the phone.
I never received a confirmation call. In fact, I called to confirm my appointment the morning of and the staff seemed very confused by this.
I waited 25 minutes (for a 30 minute appointment).
The staff was not welcoming (i.e. no one offered a drink or for me to wait in the lounge area, which would have made those 25 minutes more relaxing than hanging out by the front desk).

Pros:
They allowed me to use my Groupon at the Southlake location since the service I wanted was not offered at the Colleyville location on weekends.

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To the person who says "you should have told mgmt and they would have fixed it"...maybe,maybe not. I scheduled an oxygen facial at their location a while back, then was sent down the hall to their "medspa" for it. they told me if I bought 2 i got 2 free so i did so. wouldn't you know when i called for another one- they said they had no records for me buying them! all i had was a credit card receipt that didn't prove what i purchased. i called SEVERAL times only to be told a manager would call me back. I gave up dropped it for the hassle. I happily go elsewhere now.

1
★☆☆☆☆

To the person who says "you should have told mgmt and they would have fixed it"...maybe,maybe not. I scheduled an oxygen facial at their location a while back, then was sent down the hall to their "medspa" for it. they told me if I bought 2 i got 2 free so i did so. wouldn't you know when i called for another one- they said they had no records for me buying them! all i had was a credit card receipt that didn't prove what i purchased. i called SEVERAL times only to be told a manager would call me back. I gave up dropped it for the hassle. I happily go elsewhere now.

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I went to Terrace Retreat (in Southlake at the Hilton) to get my hair colored. First off, the stylist who did my hair came off as rude and kept complaining about how long it took to do my hair. I described the color I wanted to the stylist and it came out nothing like I had described. The stylist did a very mediocre job coloring my hair; there are still many streaks and spots of my old color in my hair that the stylist missed. Also, the stylist did a pretty awful blow-dry on my hair, spending little time drying it and no time styling it. I left with my hair half-wet and unsatisfied. The whole time I was there I felt as though they were rushing and taking as little time as possible to do my hair. None of the staff seemed friendly, and no one made me want to come back. I will never again let anyone at this place touch my hair, and I wouldn't recommend this salon to anyone.

1
★☆☆☆☆

I went to Terrace Retreat (in Southlake at the Hilton) to get my hair colored. First off, the stylist who did my hair came off as rude and kept complaining about how long it took to do my hair. I described the color I wanted to the stylist and it came out nothing like I had described. The stylist did a very mediocre job coloring my hair; there are still many streaks and spots of my old color in my hair that the stylist missed. Also, the stylist did a pretty awful blow-dry on my hair, spending little time drying it and no time styling it. I left with my hair half-wet and unsatisfied. The whole time I was there I felt as though they were rushing and taking as little time as possible to do my hair. None of the staff seemed friendly, and no one made me want to come back. I will never again let anyone at this place touch my hair, and I wouldn't recommend this salon to anyone.

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I took an employee as a treat for her hard work. The Pedi was twice the price and half the treatment. No foot massage, nothing above the ankle (no massage or lotion on the legs). We ordered the Rosemary Mint pedi...the mint never occured.

1
★☆☆☆☆

I took an employee as a treat for her hard work. The Pedi was twice the price and half the treatment. No foot massage, nothing above the ankle (no massage or lotion on the legs). We ordered the Rosemary Mint pedi...the mint never occured.

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I always have the most relaxing day when I visit the Terrace Retreat! I love the people, they remember what I like and don't like. They make a day of pampering truly a great experience!

2
★★★★★

I always have the most relaxing day when I visit the Terrace Retreat! I love the people, they remember what I like and don't like. They make a day of pampering truly a great experience!

Pros: Great People

Cons: Parking

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I had the best experience today at Terrace Retreat Salon~ Bryan did my haircut and Sandy did my color. My hair has never looked so healthy! Thank You for making me look and feel beautiful!

5
★★★★★

I had the best experience today at Terrace Retreat Salon~ Bryan did my haircut and Sandy did my color. My hair has never looked so healthy! Thank You for making me look and feel beautiful!

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I had my haircut today by Sandy. When I left I thought I had a good haircut but when I got home I discovered how wrong I was, my hair was very uneven in the back and there was several long strands that had not even been cut. I paid $75 for this haircut and will be calling them first thing in the morning. I live out of town, this is very upsetting! I would not recommend this place to anyone.

1
★☆☆☆☆

I had my haircut today by Sandy. When I left I thought I had a good haircut but when I got home I discovered how wrong I was, my hair was very uneven in the back and there was several long strands that had not even been cut. I paid $75 for this haircut and will be calling them first thing in the morning. I live out of town, this is very upsetting! I would not recommend this place to anyone.

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Extremely relaxing. Professional and elegant at the same time. You will love it! Also it is very convenient to shopping at Southlake Town Square, which is always a plus.

5
★★★★★

Extremely relaxing. Professional and elegant at the same time. You will love it! Also it is very convenient to shopping at Southlake Town Square, which is always a plus.

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As a working mother, I don't have much time to spend on myself. My weekends are normally busy and the only time I can take care of my beauty needs is during the evening. Terrace Retreat is open until 8 PM on Tues, Wed, and Thursday, which is great because I don't get off of work until 5. They are also open on Sundays, and many spas and salons are not. I would highly reccommend this spa to anyone who is looking for a relaxing experience at a convenient time. I also love that I can request appointments online, and the staff will do whatever they can to accommodate my request.

2
★★★★★

As a working mother, I don't have much time to spend on myself. My weekends are normally busy and the only time I can take care of my beauty needs is during the evening. Terrace Retreat is open until 8 PM on Tues, Wed, and Thursday, which is great because I don't get off of work until 5. They are also open on Sundays, and many spas and salons are not. I would highly reccommend this spa to anyone who is looking for a relaxing experience at a convenient time. I also love that I can request appointments online, and the staff will do whatever they can to accommodate my request.

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I have been to many spas, including several in 5 star hotels, and Terrace Retreat is by far my favorite. The service and hospitality is excellent, and the staff is always friendly and willing to do whatever it takes to accomodate you. I also get my hair cut and colored there, and they have very experienced stylists. I also like that they use Aveda products. I frequently go to this spa and would highly recommend it to anyone wanting an upscale spa experience at a reasonable price.

2
★★★★★

I have been to many spas, including several in 5 star hotels, and Terrace Retreat is by far my favorite. The service and hospitality is excellent, and the staff is always friendly and willing to do whatever it takes to accomodate you. I also get my hair cut and colored there, and they have very experienced stylists. I also like that they use Aveda products. I frequently go to this spa and would highly recommend it to anyone wanting an upscale spa experience at a reasonable price.

Pros: Great service, hospitality, and atmosphere

Cons: None

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I have been a client of Terrace Retreat Day Spa in Southlake for 7 years. I continue to use them for my hair color and cut, facials and massages because they offer high quality service and products. The staff is knowledgeable and friendly. Everyone tries to do as much as possible to make my day at the spa wonderful. I have gone for a relaxing spa day with massage, facial, lunch and manicure. I came out totally relaxed. I'm sorry the lady had a bad experience there. I have never had a bad day but I'm sure if she contacted the management they would try to make it right.
One Tall Lady

2
★★★★★

I have been a client of Terrace Retreat Day Spa in Southlake for 7 years. I continue to use them for my hair color and cut, facials and massages because they offer high quality service and products. The staff is knowledgeable and friendly. Everyone tries to do as much as possible to make my day at the spa wonderful. I have gone for a relaxing spa day with massage, facial, lunch and manicure. I came out totally relaxed. I'm sorry the lady had a bad experience there. I have never had a bad day but I'm sure if she contacted the management they would try to make it right.
One Tall Lady

Pros: service, product, staff

Cons: parking can be an issue unless the parking garage is used

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I was in town from Florida visiting a friend and we decided to have a girls day. We were both so happy that we chose the Terrace Retreat Spa! Being from FL, I have visited many spas, and this was by far the best spa experience. These women were serious professionals and the staff was incredibly freindly and personable. We had multiple services and it was worth the money, the staff takes great care of you. We decided to have lunch, and they brought it in for us! They even have a great retail line to choose from for skin care and hair products. They exceeded my expectations and I would recommend to anybody! I only wish there was a Terrrace Retreat in Florida! I will certainly be back on my next visit!
-Margie

5
★★★★★

I was in town from Florida visiting a friend and we decided to have a girls day. We were both so happy that we chose the Terrace Retreat Spa! Being from FL, I have visited many spas, and this was by far the best spa experience. These women were serious professionals and the staff was incredibly freindly and personable. We had multiple services and it was worth the money, the staff takes great care of you. We decided to have lunch, and they brought it in for us! They even have a great retail line to choose from for skin care and hair products. They exceeded my expectations and I would recommend to anybody! I only wish there was a Terrrace Retreat in Florida! I will certainly be back on my next visit!
-Margie

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I showed up early like I was told to do but I sat in the waiting room for 35 minutes before I got to start my massage (which was cut short) but I was still charged for the full massage. I could hear everything through the wall and could not relax. Very bad experience. Do not recommend to anyone who wants to go to the spa to relax!

0
★☆☆☆☆

I showed up early like I was told to do but I sat in the waiting room for 35 minutes before I got to start my massage (which was cut short) but I was still charged for the full massage. I could hear everything through the wall and could not relax. Very bad experience. Do not recommend to anyone who wants to go to the spa to relax!

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I have been to the Terrace Retreat for my hair and I have been back many times to get it cut and colored. It is very personable. I don't feel lost like in a big place where you can lose the personal touch. I have tried on occasion another stylist when mine was out and the service was excellent. I feel like you can always be guaranteed a great service because they stand behind their work. Complimentary bang trims, stress relieving massages. make up touch ups are just the few perks that come with their service.
I received a gift card from my husband for Terrace Retreat I was so happy I was able to have a spa day with a friend for facials and massages. It was the best! The staff there made all the difference with the relaxing services. They are very accommodating. We were going out to dinner that evening and the spa desk recommended a restaurant and even made our reservations. I really appreciated the customer service they extended to my friend and I. Hats off to their personal service!

5
★★★★★

I have been to the Terrace Retreat for my hair and I have been back many times to get it cut and colored. It is very personable. I don't feel lost like in a big place where you can lose the personal touch. I have tried on occasion another stylist when mine was out and the service was excellent. I feel like you can always be guaranteed a great service because they stand behind their work. Complimentary bang trims, stress relieving massages. make up touch ups are just the few perks that come with their service.
I received a gift card from my husband for Terrace Retreat I was so happy I was able to have a spa day with a friend for facials and massages. It was the best! The staff there made all the difference with the relaxing services. They are very accommodating. We were going out to dinner that evening and the spa desk recommended a restaurant and even made our reservations. I really appreciated the customer service they extended to my friend and I. Hats off to their personal service!

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Terrace Retreat Spa and Salon is a very high end salon and spa but anyone that walks in the door is treated like a queen while they are there. I have gotten a facial and my hair cut there and they were great about both. They also have package deals for all day beauty. The prices are a little high but you get a lot of the money and the quality is really there. The salon is nice and the stylist do a good job. They book up - so call way ahead of time to get an appointment.

5
★★★★★

Terrace Retreat Spa and Salon is a very high end salon and spa but anyone that walks in the door is treated like a queen while they are there. I have gotten a facial and my hair cut there and they were great about both. They also have package deals for all day beauty. The prices are a little high but you get a lot of the money and the quality is really there. The salon is nice and the stylist do a good job. They book up - so call way ahead of time to get an appointment.

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A group of friends went to Terrace Retreat Spa and Salon as part of a bachlorette party. We had manicures, facials and pedicures. We also had a fruit plate lunch in the middle of the day. It was a great day to spend with friends and the spa made it fun for us and really went out of their way to treat the bride to be special. I was impressed and will go back. The prices are in line for a high end salon that offers as much as Terrace does.

5
★★★★★

A group of friends went to Terrace Retreat Spa and Salon as part of a bachlorette party. We had manicures, facials and pedicures. We also had a fruit plate lunch in the middle of the day. It was a great day to spend with friends and the spa made it fun for us and really went out of their way to treat the bride to be special. I was impressed and will go back. The prices are in line for a high end salon that offers as much as Terrace does.

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My best friend and I went for the complete package- facial, manicure, pedicure and lunch. Every member of the staff that we came in contact with were professional and helpful. I thought that the facility was clean and the atmosphere was relaxing. The lunch was very healthy, but still flavorful and filling. I felt they are on the expensive side for spa, but you get what you pay for becuase this is a top-notch salon.

5
★★★★★

My best friend and I went for the complete package- facial, manicure, pedicure and lunch. Every member of the staff that we came in contact with were professional and helpful. I thought that the facility was clean and the atmosphere was relaxing. The lunch was very healthy, but still flavorful and filling. I felt they are on the expensive side for spa, but you get what you pay for becuase this is a top-notch salon.

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I have been back so many times. Not only do they have a very friendly staff, but they are world-class at what they do. I even purchased a package for my birthday and they made me feel like a queen.

PROS: Ftiendly staff, clean relaxing environment.
CONS: n/a

5
★★★★★

I have been back so many times. Not only do they have a very friendly staff, but they are world-class at what they do. I even purchased a package for my birthday and they made me feel like a queen.

PROS: Ftiendly staff, clean relaxing environment.
CONS: n/a

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