Regency Beauty Institute

★★★★☆
  • 609 S Randall Rd

    Elgin, IL 60123

    Map & Directions
  • 224-856-4045

About Regency Beauty Institute

Hours
Mon-Sat 9am-4:30pm, Thu 5:15pm-8:45pm
3.5 2
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First, I'd like to say I was satisfied with my stylist, Anna. It's everything else, that leave little to be desired. Namely professionalism and being spoken to as I were five by Louise, an instructor. My account is below.

I just had the most unprofessional experience at Regency Beauty School in Elgin Illinois, and instead of getting indignant, ignorant, and acting a fool at the time of the experience, I held my tongue with the intention of informing all those considering this place as an option for services of my experience.

I have gone to Regency off and on for a few years at various locations. Today, I went to the Elgin location located on Randall Rd., which I have been a customer prior. The service I was to receive was a wash and thermal style. There are a laundry list of things that I could outline that didnt sit well with me starting with the lack of introductions being offered to me by the stylist or the instructor who placed their hands on my head after removing my original stylist with whom I had no problem to the issue I that has brought me to leaving a review.

Long story short, we were running out of time for my wash and thermal style. That was explained to me, and I understood and would have been okay with that. However, Louise, the instructor I take great issue with felt that she needed to scold me in a loud and demeaning tone by the way, that I shouldnt tell the students how to do my hair. That they are taught a certain way, and that they are not licensed practitioners, and that I should call an instructor if I have an issue.

I told her I didnt realize a license was needed to part my hair (which is highly textured) in smaller sections when being blow dried, but that I understand. When she was done, I told her I would appreciate it if she would please not speak to me in that tone again. Louise stated that she doesnt have time for tone and that she is abrupt and that is how she speaks to students and people. I was speechless. However, she continued to stay and listen to me tell the other instructor, Michelle, that I understand what is being said. That its not a matter of what is said, sometimes its how its being said. I then told Louise, obviously you have time to still be here, so its not an issue of being abrupt, you just simply dont care how you speak to a paying customer.

In my opinion there is no excuse for a lack of professionalism, tact and business acumen in a professional setting. I realize I am not paying a large sum of money in a school environment. However, it is no excuse to speak to paying clients in a manner equivalent of scolding a child. If you are looking to spend your money on intimidation and reprimand for informing a student on how to handle your hair type this is your place. Otherwise, skip this location, and visit the Regency in Crystal Lake, IL.

Oh, I did speak with the supervisor, Christine, regarding this issue. She did apologize for Louise, but quite frankly, the apology should have come from Louise. She was bold enough to speak to me in an unprofessional manner out in the open; she should have been made to apologize out in the open regardless of how insincere the apology would have been.

K. Wiggins

1
★☆☆☆☆

First, I'd like to say I was satisfied with my stylist, Anna. It's everything else, that leave little to be desired. Namely professionalism and being spoken to as I were five by Louise, an instructor. My account is below.

I just had the most unprofessional experience at Regency Beauty School in Elgin Illinois, and instead of getting indignant, ignorant, and acting a fool at the time of the experience, I held my tongue with the intention of informing all those considering this place as an option for services of my experience.

I have gone to Regency off and on for a few years at various locations. Today, I went to the Elgin location located on Randall Rd., which I have been a customer prior. The service I was to receive was a wash and thermal style. There are a laundry list of things that I could outline that didnt sit well with me starting with the lack of introductions being offered to me by the stylist or the instructor who placed their hands on my head after removing my original stylist with whom I had no problem to the issue I that has brought me to leaving a review.

Long story short, we were running out of time for my wash and thermal style. That was explained to me, and I understood and would have been okay with that. However, Louise, the instructor I take great issue with felt that she needed to scold me in a loud and demeaning tone by the way, that I shouldnt tell the students how to do my hair. That they are taught a certain way, and that they are not licensed practitioners, and that I should call an instructor if I have an issue.

I told her I didnt realize a license was needed to part my hair (which is highly textured) in smaller sections when being blow dried, but that I understand. When she was done, I told her I would appreciate it if she would please not speak to me in that tone again. Louise stated that she doesnt have time for tone and that she is abrupt and that is how she speaks to students and people. I was speechless. However, she continued to stay and listen to me tell the other instructor, Michelle, that I understand what is being said. That its not a matter of what is said, sometimes its how its being said. I then told Louise, obviously you have time to still be here, so its not an issue of being abrupt, you just simply dont care how you speak to a paying customer.

In my opinion there is no excuse for a lack of professionalism, tact and business acumen in a professional setting. I realize I am not paying a large sum of money in a school environment. However, it is no excuse to speak to paying clients in a manner equivalent of scolding a child. If you are looking to spend your money on intimidation and reprimand for informing a student on how to handle your hair type this is your place. Otherwise, skip this location, and visit the Regency in Crystal Lake, IL.

Oh, I did speak with the supervisor, Christine, regarding this issue. She did apologize for Louise, but quite frankly, the apology should have come from Louise. She was bold enough to speak to me in an unprofessional manner out in the open; she should have been made to apologize out in the open regardless of how insincere the apology would have been.

K. Wiggins

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First, I'd like to say I was satisfied with my stylist, Anna. It's everything else, that leave little to be desired. Namely professionalism and being spoken to as I were five by Louise, an instructor. My account is below.\r
\r
I just

3
★★★★★

First, I'd like to say I was satisfied with my stylist, Anna. It's everything else, that leave little to be desired. Namely professionalism and being spoken to as I were five by Louise, an instructor. My account is below.\r
\r
I just

Message from Regency Beauty Institute

At Regency Beauty Institute, we deliver the kind of personalized, positive guest experience that keeps you coming back. Visit after visit. It's part of the Regency promise. Our services are performed by supervised students (aka superstars-in-training), in a setting so nice you'd never know it was a school. With an impressive list of hair, skin and nail services available at incredibly reasonable prices, we think you'll agree it's quite the find.

More about Regency Beauty Institute

Comprehensive Cosmetology Program: Regency offers a comprehensive cosmetology program at each convenient location. You'll gain a complete education in: haircutting, hairstyling, hair coloring, chemical texturizing, nail care, skin care, makeup, professional image, business development, salon management and retailing. Full-time and part-time schedules are available. Regency is an accredited school* recognized by the U.S. Department of Education, and financial aid is available to those who qualify. Earn as You Learn Regency rewards our students' success and progress through our innovative Student Training and Rewards (STAR) program. Our talented educators will guide your training and supervise you in areas that are important to potential employers, from guest satisfaction to service volume and retailing. National Job Placement We've assembled a dedicated career services team that works with industry partners, ensuring that they get the inside track on the top new talent (ahem, that would be you!) and ensure that you get a nationwide network of opportunities with local salons, national chains, spas, cruise ships and more.

 

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