Char-Grill

★☆☆☆☆
  • 1125 W Nc Highway 54 # 501

    Durham, NC 27707

    Map & Directions
  • 919-489-6900

About Char-Grill

Categories
Hours
Sun 10:30am-11pm, Mon-Wed 10am-12am, Thu 10am-1am, Fri-Sat 10am-2am

Food

Food
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After being a fan of the original Char-Grill for well over 25 years, I've had my share of ups and downs with the chain... mostly ups, but tonight's experience tells me it will be a long time before I go to the Durham location again.

The manager, rather than calling out orders one at a time--the time tested method the original Char-Grill uses on Hillsborough Street in Raleigh--decided to call 4-6 orders at a time. Over anxious patrons in the group of orders called confused the simple-minded manager by wanting to pay for their orders together, and the manager rang up three orders, mine included, with theirs. And it gets worse.

After much discussion, the two others get what they think is their order, as well as their refund for my order--and they're pretty rude TO ME, even though they're the ones who confused the manager. They begin to unwrap their orders, only to find that they apparently have mine instead of theirs, so they give it back to the manager. The manager then hands it to me--after these total strangers have had their hands all over my dinner!!!!

It's disgusting to think that a manager would even think of handing food to another customer when a total stranger has had their god-only-knows-how-nasty fingers stuck in a cheeseburger!!!! I'm still deciding whether the Health Department needs to know about this incident.

Needless to say, I went somewhere else for dinner!!!

0
★☆☆☆☆

After being a fan of the original Char-Grill for well over 25 years, I've had my share of ups and downs with the chain... mostly ups, but tonight's experience tells me it will be a long time before I go to the Durham location again.

The manager, rather than calling out orders one at a time--the time tested method the original Char-Grill uses on Hillsborough Street in Raleigh--decided to call 4-6 orders at a time. Over anxious patrons in the group of orders called confused the simple-minded manager by wanting to pay for their orders together, and the manager rang up three orders, mine included, with theirs. And it gets worse.

After much discussion, the two others get what they think is their order, as well as their refund for my order--and they're pretty rude TO ME, even though they're the ones who confused the manager. They begin to unwrap their orders, only to find that they apparently have mine instead of theirs, so they give it back to the manager. The manager then hands it to me--after these total strangers have had their hands all over my dinner!!!!

It's disgusting to think that a manager would even think of handing food to another customer when a total stranger has had their god-only-knows-how-nasty fingers stuck in a cheeseburger!!!! I'm still deciding whether the Health Department needs to know about this incident.

Needless to say, I went somewhere else for dinner!!!

Pros: Tastes almost as good as the original

Cons: Inept staff mixes up orders

 

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