Katy Freeway Auto Firestone

★★★★★
  • 1015 Antoine Dr

    Houston, TX 77055

    Map & Directions
  • 713-956-6700

Automotive

Automotive
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Took 2+ hours to so a state inspection with an appointment!!! Don't go!! Also, they didn't close my hood all the way and it was shaking on highway!! Never again will I go to Firestone!

3
★★★★★

Took 2+ hours to so a state inspection with an appointment!!! Don't go!! Also, they didn't close my hood all the way and it was shaking on highway!! Never again will I go to Firestone!

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Brought my car in for an alignment. They indicated it was far off spec but they could not print out the data sheet. They did the alignment but it still felt off. Brought it back and they indicated that it was fine after keeping it for

3
★★★★★

Brought my car in for an alignment. They indicated it was far off spec but they could not print out the data sheet. They did the alignment but it still felt off. Brought it back and they indicated that it was fine after keeping it for

.

I went in for a simple brake job. The service manager there Kal told me the vehicle would be ready in a few hours. An hour or so after I dropped the car off, he called and told me that the rotors looked fine but it was required for them to

3
★★★★★

I went in for a simple brake job. The service manager there Kal told me the vehicle would be ready in a few hours. An hour or so after I dropped the car off, he called and told me that the rotors looked fine but it was required for them to

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I had a blow-out near this shop, so I had them replace the flat and the other rear tire. The manager told me they were putting on the same tires that the car came with (except with a different tread pattern... should've been my first clue the place was shady). They called the tires Potenzas, they quoted me Potenzas prices, then they installed Daytonas (cheaper tire, not rated for the same speed). The tires were overpriced for Potenzas, and a complete rip off for Daytonas. To make it worse, I purchased the roadside hazard on the tires thinking they were the more expensive tire. I didn't check the tires after they were installed because I was already late for work, and didn't realize their mistake until one of the replaced tires blew out. They were suprised and shocked (practically calling me a liar) that I thought I had purchased different tires. They could not honor the warranty even on the cheap tires because their desk help can't use their computer system. Incompetent in every way possible.

Their air compressor was also broken down, so they couldn't even fix the problem. This place is as shady as they come. Don't shop her, don't stop here, AVOID at all costs (its worth the extra money to get towed to a reputable location).

0
★☆☆☆☆

I had a blow-out near this shop, so I had them replace the flat and the other rear tire. The manager told me they were putting on the same tires that the car came with (except with a different tread pattern... should've been my first clue the place was shady). They called the tires Potenzas, they quoted me Potenzas prices, then they installed Daytonas (cheaper tire, not rated for the same speed). The tires were overpriced for Potenzas, and a complete rip off for Daytonas. To make it worse, I purchased the roadside hazard on the tires thinking they were the more expensive tire. I didn't check the tires after they were installed because I was already late for work, and didn't realize their mistake until one of the replaced tires blew out. They were suprised and shocked (practically calling me a liar) that I thought I had purchased different tires. They could not honor the warranty even on the cheap tires because their desk help can't use their computer system. Incompetent in every way possible.

Their air compressor was also broken down, so they couldn't even fix the problem. This place is as shady as they come. Don't shop her, don't stop here, AVOID at all costs (its worth the extra money to get towed to a reputable location).

Pros: Close to the freeway

Cons: Incompetent staff, Bait-and-Switch, Sells warranties they can't honor, Overpriced

 

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