Duval Heating Ac & Plumbing

★☆☆☆☆
  • 13193 Warwick Blvd

    Newport News, VA 23602

    Map & Directions
  • 757-875-2882

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Since I had to give this company a rating I gave it 1 star, wish I could have given it -10 stars!! They are crooks. They were sent out by my home warranty company when my AC stopped cooling. for $100 They came out and said my coils were dirty and that was the problem. He cleaned them off and it was better! for 2 weeks. I called again and they sent them out and for another $100 it was decided that my air handler was plugged up in the attic needed cleared out. That worked! for 3 days. It was then decided for another $100 that my air handler needed replaced....Which meant that I needed duct work and a new drain pain... both of which are not covered by my warranty. By this time I have already fussed at my warranty company and they refunded $200, which was fine, but then I get the quote for my non covered services. $650! UGH! The handler takes 2 weeks to come in and when it does they come out, rip out the old one and then they decide that the new one WONT FIT! Seriously??? You didnt measure first????? I tell them to make it work, but they wouldnt and said they would have to send out carpenter to remove a beam and that it was gonna cost me $250. By this time i was irate and yelling foul words. I mean it 4000 degrees in Virginia in the middle of june and on to July! I get my neighbor who is a carpenter to fix the beam and call them to tell them it will fit, and they wont come back because they moved on to another job... in 15 mins. Finally come back the next day to install and all is well, except for i look at their work and dont see any new duct work, only new tape sealing old ducts, I question and I am told it was replaced... BS!!! I pay them and they tell me "your outdoor unit is the next to go" I look at them like WTF? I asked how long, and was told "uhmmm could be 2 days, 2 weeks, 2 years we have no way of knowing" By now im ticked, hot, and cranky. I deal with it, not before I call Duval in the a.m. to complain about my $650 freaking duct tape. No answers, nothing. No returns, nada. My warranty company is well aware of everything going on, but unfortunately there is nothing they could do. A couple days pass... and I hear a loud pop and find my less than 10 year old outdoor unit SMOKING!!!! Remember when they told me it could be 2 days?? Well that's all it took. I was furious!! My compressor blew, and I was done with duval, as I feel as if my unit was sabotaged. I had a friend of a friend come look at it, and turns out my compressor blew, but luckily it was under warranty from manufacturer. 2 days later I got it fixed for a few bucks from a friend of a friend. So far so good a year later. I will NEVER recommend this crook of a company to anyone. They rip you off and steal from you. Numerous messages left with everyone in that company including Mr. Duval himself. Not one was returned. I never got my money back for my duct tape, have contacted BBB, and tell anyone who will listen about this company. I just feel terrible that people still contact them and use them for services. Its a shame really!

1
★☆☆☆☆

Since I had to give this company a rating I gave it 1 star, wish I could have given it -10 stars!! They are crooks. They were sent out by my home warranty company when my AC stopped cooling. for $100 They came out and said my coils were dirty and that was the problem. He cleaned them off and it was better! for 2 weeks. I called again and they sent them out and for another $100 it was decided that my air handler was plugged up in the attic needed cleared out. That worked! for 3 days. It was then decided for another $100 that my air handler needed replaced....Which meant that I needed duct work and a new drain pain... both of which are not covered by my warranty. By this time I have already fussed at my warranty company and they refunded $200, which was fine, but then I get the quote for my non covered services. $650! UGH! The handler takes 2 weeks to come in and when it does they come out, rip out the old one and then they decide that the new one WONT FIT! Seriously??? You didnt measure first????? I tell them to make it work, but they wouldnt and said they would have to send out carpenter to remove a beam and that it was gonna cost me $250. By this time i was irate and yelling foul words. I mean it 4000 degrees in Virginia in the middle of june and on to July! I get my neighbor who is a carpenter to fix the beam and call them to tell them it will fit, and they wont come back because they moved on to another job... in 15 mins. Finally come back the next day to install and all is well, except for i look at their work and dont see any new duct work, only new tape sealing old ducts, I question and I am told it was replaced... BS!!! I pay them and they tell me "your outdoor unit is the next to go" I look at them like WTF? I asked how long, and was told "uhmmm could be 2 days, 2 weeks, 2 years we have no way of knowing" By now im ticked, hot, and cranky. I deal with it, not before I call Duval in the a.m. to complain about my $650 freaking duct tape. No answers, nothing. No returns, nada. My warranty company is well aware of everything going on, but unfortunately there is nothing they could do. A couple days pass... and I hear a loud pop and find my less than 10 year old outdoor unit SMOKING!!!! Remember when they told me it could be 2 days?? Well that's all it took. I was furious!! My compressor blew, and I was done with duval, as I feel as if my unit was sabotaged. I had a friend of a friend come look at it, and turns out my compressor blew, but luckily it was under warranty from manufacturer. 2 days later I got it fixed for a few bucks from a friend of a friend. So far so good a year later. I will NEVER recommend this crook of a company to anyone. They rip you off and steal from you. Numerous messages left with everyone in that company including Mr. Duval himself. Not one was returned. I never got my money back for my duct tape, have contacted BBB, and tell anyone who will listen about this company. I just feel terrible that people still contact them and use them for services. Its a shame really!

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Definitely do not recommend this company. Bathtub hot water valve blew out, tech reinstalled it without checking, continued leaking, ruined downstairs ceiling, new tech came out, said valve was installed incorrect and never should have been reinstalled in first place. he replaced entire plumbing for tub, and said we would be contacted by company to schedule ceiling repair. within 2 hours had water dripping from ceiling worse than before, and by then Duval was closed for day. had to get home warranty company to call emergency number to get someone back out. tech reiterated someone would call to schedule drywall repair. no call for week, so we called to inquire, at which point i was told to leave message for Mr. Duval, who inturn did not return call for week. Called back, was told he was out of town that current week and would call next week. Still no call back, so we called, and were told by secretary that Mr. Duval was not going to fix ceiling and to stop calling. Buy be ware.

1
★☆☆☆☆

Definitely do not recommend this company. Bathtub hot water valve blew out, tech reinstalled it without checking, continued leaking, ruined downstairs ceiling, new tech came out, said valve was installed incorrect and never should have been reinstalled in first place. he replaced entire plumbing for tub, and said we would be contacted by company to schedule ceiling repair. within 2 hours had water dripping from ceiling worse than before, and by then Duval was closed for day. had to get home warranty company to call emergency number to get someone back out. tech reiterated someone would call to schedule drywall repair. no call for week, so we called to inquire, at which point i was told to leave message for Mr. Duval, who inturn did not return call for week. Called back, was told he was out of town that current week and would call next week. Still no call back, so we called, and were told by secretary that Mr. Duval was not going to fix ceiling and to stop calling. Buy be ware.

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Stay away from DuVal! Do not waste your TIME or money. They give you a time frame of 12-5, never call and shows up 1-2 hours after 5pm. I emailed the owner who didn't seem to care that I was unhappy with the way they handle business. Save your time and money.

1
★☆☆☆☆

Stay away from DuVal! Do not waste your TIME or money. They give you a time frame of 12-5, never call and shows up 1-2 hours after 5pm. I emailed the owner who didn't seem to care that I was unhappy with the way they handle business. Save your time and money.

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This company is the worst. I had to take two full days off so they could fix a small leak under my sink. The first day they showed up an hour and half late (they said they'd arrive between 12-5pm, and he arrived at 6:30pm). He gets there and says he doesn't have any parts in his van! What kind of plumber doesn't keep a supply of common PVC parts? So he had to reschedule it. Only he said they'd call me the next day. They never did, so I had to call three days later to reschedule . I took another full day off because they said they'd arrive between 12-5pm. They never showed up, AT ALL. I called some guy who sounds important and yell a little, and he tells me he makes $150 an hour and hangs up on me. So the math equals two full days off, a $60 fee for the first visit, dinner for the family for both visits (because I didn't wanna start cooking only to have the plumber show up), and I still have a leaky sink.

1
★☆☆☆☆

This company is the worst. I had to take two full days off so they could fix a small leak under my sink. The first day they showed up an hour and half late (they said they'd arrive between 12-5pm, and he arrived at 6:30pm). He gets there and says he doesn't have any parts in his van! What kind of plumber doesn't keep a supply of common PVC parts? So he had to reschedule it. Only he said they'd call me the next day. They never did, so I had to call three days later to reschedule . I took another full day off because they said they'd arrive between 12-5pm. They never showed up, AT ALL. I called some guy who sounds important and yell a little, and he tells me he makes $150 an hour and hangs up on me. So the math equals two full days off, a $60 fee for the first visit, dinner for the family for both visits (because I didn't wanna start cooking only to have the plumber show up), and I still have a leaky sink.

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