Kitty's Cakes & Bakery

★★★☆☆

About Kitty's Cakes & Bakery

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Merita Bakery

4020 US Hwy 17 S New Bern, NC

2.5 4
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This place is awful! Not what we expected at all. Frosting too sweet. Weird chemical taste. Cake was almost too wet. Decorations were messy. Customer service nonexistent. Called to complain and owner was not there. No one called me back. Called again and she didn't even seem to care. I can't believe people actually love these cakes. Don't bother with this place, better just go to the grocery store bakery if this is what you want. You'll at least save some money.

1
★☆☆☆☆

This place is awful! Not what we expected at all. Frosting too sweet. Weird chemical taste. Cake was almost too wet. Decorations were messy. Customer service nonexistent. Called to complain and owner was not there. No one called me back. Called again and she didn't even seem to care. I can't believe people actually love these cakes. Don't bother with this place, better just go to the grocery store bakery if this is what you want. You'll at least save some money.

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I ordered a $300 cake from here for my grandma's birthday and it was supposed to look like a picture I gave them, and the lady that took my order even drew a sketch and wrote down the colors and everything. When I went to pick it up, it was supposed to be ready at 9am; I got there at about 9:40 and the cake wasn't ready, they asked us to give them more time. When we came back and I saw the cake, 2 of the 3 layers were not even the correct colors, part of the decorations were missing, the icing was sloppy and uneven. I complained and the cashier went in the back and Kitty offered to reduce the price by $20. The cashier said that was all she would do, and Kitty herself made the cake. She was in the back and a customer was having a problem and she wouldn't even come out to apologize or try to fix the issue. Because it was the day of the party, we had to take the cake; it tasted ok but it looked AWFUL! If you have need for a cake and you care about how it looks, especially for a wedding or special occasion, DO NOT GO TO THIS PLACE! You will be disappointed. It's worth the extra drive to Greenville

1
★☆☆☆☆

I ordered a $300 cake from here for my grandma's birthday and it was supposed to look like a picture I gave them, and the lady that took my order even drew a sketch and wrote down the colors and everything. When I went to pick it up, it was supposed to be ready at 9am; I got there at about 9:40 and the cake wasn't ready, they asked us to give them more time. When we came back and I saw the cake, 2 of the 3 layers were not even the correct colors, part of the decorations were missing, the icing was sloppy and uneven. I complained and the cashier went in the back and Kitty offered to reduce the price by $20. The cashier said that was all she would do, and Kitty herself made the cake. She was in the back and a customer was having a problem and she wouldn't even come out to apologize or try to fix the issue. Because it was the day of the party, we had to take the cake; it tasted ok but it looked AWFUL! If you have need for a cake and you care about how it looks, especially for a wedding or special occasion, DO NOT GO TO THIS PLACE! You will be disappointed. It's worth the extra drive to Greenville

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For those of you who have not tried Kitty's Cakes, do yourself a favor and do!! They are the best around, we use only them for all of our celebrations....as a matter of fact I will be calling and placing an order today for my 3 year old son. The butter-cream icing is too die for!! :) YUMMY

5
★★★★★

For those of you who have not tried Kitty's Cakes, do yourself a favor and do!! They are the best around, we use only them for all of our celebrations....as a matter of fact I will be calling and placing an order today for my 3 year old son. The butter-cream icing is too die for!! :) YUMMY

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They are pretty good. I love cakes and my husband got me a two tiered birthday cake from here a few years back, we've used them several times since then and they are always good.

3
★★★☆☆

They are pretty good. I love cakes and my husband got me a two tiered birthday cake from here a few years back, we've used them several times since then and they are always good.

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