Dutro Nissan

★★★☆☆
Zanesville Nissan. Visit Us Online for Local Offers & Events.
  • 131 S 5th St

    Zanesville, OH 43701

    Map & Directions
  • 740-452-6334

3.0 2
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They were extremely helpful! 5*

2
★★★★★

They were extremely helpful! 5*

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Over the years, I probably bought over a few dozen car/ trucks/motorcycles. I'm new to the area and didn't know of other dealerships.

I went to Dutro to buy a car. They didn't have the car I wanted so they were going to do a dealer locater and go and pick it up. No big deal, I thought. I tried to negoatiate a price, thay would not budge of sticker. I put $5000 down and they were going to have it to me in 2 days.

Well, 2 days turned into 4 days, 7 days, 10 days and then finally was told that they would be able to get it in 3 weeks. At no point were they calling me to update me. I had to call everytime to question their deadline. After my second call, after being told that the car wasn't going to be there, the saleman, quit taking my calls. I never heard from the sales manager once and never was able to meet him. He was always "out on the lot". I left the sales manager several messages and nothing. The only person in contact with me at this point was the lady working in finance.

After being told three weeks, I looked on the internet and found Parkway Nissian. I can honestly say, that was the easiest car buying experence. They were $4987.23 cheaper than Dutro on invoice. Plus they gave me $800.00 more on my trade in.

The staff at Parkway made me feel like family. Again, I've bought a few dozen car/trucks/motorcycles and this was by far, the best purchasing experence of all time.

My wife and I were treated great. I had never owned a Nissian. I love it. Dutro is a little closer to my house, but I will never step foot into their building for anything especially service or parts.

Thank you Dutruo for introducing me to Parkway Nissan.

Norman.

0
★☆☆☆☆

Over the years, I probably bought over a few dozen car/ trucks/motorcycles. I'm new to the area and didn't know of other dealerships.

I went to Dutro to buy a car. They didn't have the car I wanted so they were going to do a dealer locater and go and pick it up. No big deal, I thought. I tried to negoatiate a price, thay would not budge of sticker. I put $5000 down and they were going to have it to me in 2 days.

Well, 2 days turned into 4 days, 7 days, 10 days and then finally was told that they would be able to get it in 3 weeks. At no point were they calling me to update me. I had to call everytime to question their deadline. After my second call, after being told that the car wasn't going to be there, the saleman, quit taking my calls. I never heard from the sales manager once and never was able to meet him. He was always "out on the lot". I left the sales manager several messages and nothing. The only person in contact with me at this point was the lady working in finance.

After being told three weeks, I looked on the internet and found Parkway Nissian. I can honestly say, that was the easiest car buying experence. They were $4987.23 cheaper than Dutro on invoice. Plus they gave me $800.00 more on my trade in.

The staff at Parkway made me feel like family. Again, I've bought a few dozen car/trucks/motorcycles and this was by far, the best purchasing experence of all time.

My wife and I were treated great. I had never owned a Nissian. I love it. Dutro is a little closer to my house, but I will never step foot into their building for anything especially service or parts.

Thank you Dutruo for introducing me to Parkway Nissan.

Norman.

Pros: forced me to buy from Parkway Nissian and saved $5800

Cons: worst customer service, can't trust them

 

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