Performance Bicycle

★★☆☆☆
  • 1800 E. Franklin Street Eastgate Shopping Center

    Chapel Hill, NC 27514

    Map & Directions
  • 919-933-1491

About Performance Bicycle

Categories
  • Bicycles
  • Bicycle Repair
  • Bike Racks
  • Sporting Goods
Hours
M-Sa 10am-8pm, Su 11am-6pm
Associations
  • League of American Bicyclists
  • Tour de Cure
  • Bike MS
  • Project Hero
  • Rails 2 Trails
  • IMBA
  • NICA
Phones
  • Toll Free (800-727-2453)
Products
  • Fuji Bikes
  • Kestrel Bikes
  • Breezer Bikes
  • Tuesday Bikes
Payment Options
  • American Express
  • Cash
  • Discover
  • MasterCard
  • Visa
Services
  • Group Rides
  • Maintenance Workshops
2.2 5
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Service has improved IMO since the move from Carrboro. I brought in a person looking for the loss leader sale bike. It was in stock and my friend was tickled to have a nice, not excellent, road bike for $400.

I rode in on my Giant Lite, an eBike which was now a 3 speed hub instead of 4! This was near closing on a Sat and I was advised to bring it back in the morning when a more experienced mechanic would be on staff. Came back before church Sunday and the experienced mechanic and the less experienced one worked for at least 20min and fixed it for the estimate they gave of adjusting the gearing of $10!

My daughter was with me and I remarked how they worked in front of us, talked us through what they were doing, had us test the bike. All of which led to us purchasing a rack and other chain lube there as well!

One thing I really miss is that "back room full of discounted goods" in the old Carrboro store!

One other time another young sales staffer mentioned after I asked about replacement pads for my Gyro helment that "there's only a 3 yr warranty on them, so there are no replacement pads for a 5yr old helment, might as well buy a new one". That was an unfortunate comment and the only reason I'm not giving Performance Bicycle of Chapel Hill 5 stars!

2
★★★★☆

Service has improved IMO since the move from Carrboro. I brought in a person looking for the loss leader sale bike. It was in stock and my friend was tickled to have a nice, not excellent, road bike for $400.

I rode in on my Giant Lite, an eBike which was now a 3 speed hub instead of 4! This was near closing on a Sat and I was advised to bring it back in the morning when a more experienced mechanic would be on staff. Came back before church Sunday and the experienced mechanic and the less experienced one worked for at least 20min and fixed it for the estimate they gave of adjusting the gearing of $10!

My daughter was with me and I remarked how they worked in front of us, talked us through what they were doing, had us test the bike. All of which led to us purchasing a rack and other chain lube there as well!

One thing I really miss is that "back room full of discounted goods" in the old Carrboro store!

One other time another young sales staffer mentioned after I asked about replacement pads for my Gyro helment that "there's only a 3 yr warranty on them, so there are no replacement pads for a 5yr old helment, might as well buy a new one". That was an unfortunate comment and the only reason I'm not giving Performance Bicycle of Chapel Hill 5 stars!

Pros: wide variety, good prices

Cons: occasional pressure sales

.

I went to Performance in the Trader Joe's parking lot in Chapel Hill with my girlfriend to help her pick out a bike on a budget from their end of the year sales. As soon as we explained that we were looking for a road bike for a beginner for under 500 dollars they first showed us one for 1200 dollars and then quickly lost interest in helping us altogether. When I used their very easy to navigate website (that also has some amazing deals on it currently) to find three choices they had me wait for no less than 25 minutes while they helped other customers and eventually took the 12 seconds it would have taken initially to check and tell me they were out of stock, but they could check the other stores in the area and see if they had anything we wanted. Another 25 minutes go by-3 of which were spent looking for the bike and the other 22 were spent avoiding eye contact and checking out other customers that didn't need help with their purchases... So what could have been a half hour trip to the store turned into a nearly 2 hour ordeal for nothing. The moral of the story is that if you know exactly what you want, and can find it yourself then this is a great place. If you need someone to help you spend the 500 or so dollars you had planned on giving them then go somewhere else with better customer support.

1
★★☆☆☆

I went to Performance in the Trader Joe's parking lot in Chapel Hill with my girlfriend to help her pick out a bike on a budget from their end of the year sales. As soon as we explained that we were looking for a road bike for a beginner for under 500 dollars they first showed us one for 1200 dollars and then quickly lost interest in helping us altogether. When I used their very easy to navigate website (that also has some amazing deals on it currently) to find three choices they had me wait for no less than 25 minutes while they helped other customers and eventually took the 12 seconds it would have taken initially to check and tell me they were out of stock, but they could check the other stores in the area and see if they had anything we wanted. Another 25 minutes go by-3 of which were spent looking for the bike and the other 22 were spent avoiding eye contact and checking out other customers that didn't need help with their purchases... So what could have been a half hour trip to the store turned into a nearly 2 hour ordeal for nothing. The moral of the story is that if you know exactly what you want, and can find it yourself then this is a great place. If you need someone to help you spend the 500 or so dollars you had planned on giving them then go somewhere else with better customer support.

Pros: Excellent end of year sales if you can fit the bikes.

Cons: Staff is made up of lousy communicators/ arrogant

.

This bike shop is awful. I brought my bike in with rusty breaks, and they broke the bolt as they were trying to loosen it. There were no offers to replace the bolt. Their comments on this issue were as follows:
1. You should be glad it broke; riding a bike with rusty brakes is dangerous. You didn't want it to break while you were riding.
2. You should just get a new bike, this one is too cheap to fix.
The "best they could do" was refer me to other shops in the area, which might have replacement parts. I asked if I could leave the bike at the shop and pick it up later in the week, since I live up by Weaver Dairy, and was not about to ride a bike with no brakes four miles home. They said no. Absolutely terrible bike shop.

0
★☆☆☆☆

This bike shop is awful. I brought my bike in with rusty breaks, and they broke the bolt as they were trying to loosen it. There were no offers to replace the bolt. Their comments on this issue were as follows:
1. You should be glad it broke; riding a bike with rusty brakes is dangerous. You didn't want it to break while you were riding.
2. You should just get a new bike, this one is too cheap to fix.
The "best they could do" was refer me to other shops in the area, which might have replacement parts. I asked if I could leave the bike at the shop and pick it up later in the week, since I live up by Weaver Dairy, and was not about to ride a bike with no brakes four miles home. They said no. Absolutely terrible bike shop.

.

Brought a bike in for an overhaul, what a mistake. It was one week over due then when I picked it up my cables were still not replaced. They had worn to the point of snapping but were overlooked by the tech, how he missed it I don't know. Maybe they didn't do what was asked of them.
Their bike selection has dropped and is no longer as diverse as it was.

1
★★☆☆☆

Brought a bike in for an overhaul, what a mistake. It was one week over due then when I picked it up my cables were still not replaced. They had worn to the point of snapping but were overlooked by the tech, how he missed it I don't know. Maybe they didn't do what was asked of them.
Their bike selection has dropped and is no longer as diverse as it was.

.

Very nice selection of bikes. Great location. Staff are pretty arogant, though, and not too bright.

1
★★☆☆☆

Very nice selection of bikes. Great location. Staff are pretty arogant, though, and not too bright.

Pros: selection

Cons: staff

Message from Performance Bicycle

Performance Bicycle is Americas #1 bike shop with 100+ stores in 21 states. Whether you’re new to cycling, or have been riding for years you’ll find a great selection of road, neighborhood, kid’s and mountain bikes, plus all the gear to help you have the best possible experience on the bike. Checking out electric bikes? We have a great selection starting at just $999. Have a bike you need some work done on? Our repair and services are fairly priced and second to none. Stop in today and check out our selection, take a test ride or just hang out and talk bikes.

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