Midwest Komputers

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Hours
M-F 7:00am - 7:00pm, Sa-Su 11:00am - 5:00pm

Computer & Internet Services

Computer & Internet Services
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I am very dissatisfied with the service I received on my computer. my computer was looked at for 3 days and the technicians never could find the problem. After I told them I was picking it up they tell me that my problem was a bad motherboard. they claimed they checked everything out including trying another POWER SUPPLY, but came to the conclusion that it was my brand new Motherboard. After leaving with my computer I went to Milwaukee PC and bought a motherboard and a new POWER SUPPLY and took it back to my office. Before I opened the new motherboard I tried just the new POWER SUPPLY, and what do you know my PC is working. Luckily Milwaukee PC will refund me on the unopened Motherboard , but as far as I am concern I just paid $58 dollars for nothing. The technicians seem very confused when I spoke to them everyday I called and it seems that they just didn't know what could have been wrong with my PC. I feel very let down that I just gave money to someone just to look at my unworkable PC and was not given a reasonable answer to why it wasn't working. I will never recommend Ketter Komputers to anyone. I don't want to give any stars, but since I have to I am giving it 1.

1
★☆☆☆☆

I am very dissatisfied with the service I received on my computer. my computer was looked at for 3 days and the technicians never could find the problem. After I told them I was picking it up they tell me that my problem was a bad motherboard. they claimed they checked everything out including trying another POWER SUPPLY, but came to the conclusion that it was my brand new Motherboard. After leaving with my computer I went to Milwaukee PC and bought a motherboard and a new POWER SUPPLY and took it back to my office. Before I opened the new motherboard I tried just the new POWER SUPPLY, and what do you know my PC is working. Luckily Milwaukee PC will refund me on the unopened Motherboard , but as far as I am concern I just paid $58 dollars for nothing. The technicians seem very confused when I spoke to them everyday I called and it seems that they just didn't know what could have been wrong with my PC. I feel very let down that I just gave money to someone just to look at my unworkable PC and was not given a reasonable answer to why it wasn't working. I will never recommend Ketter Komputers to anyone. I don't want to give any stars, but since I have to I am giving it 1.

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Business Response:

Misunderstanding of turnaround time Ketter Komputers offers a 1-4 business day turnaround. It is true that after 3 days we had not yet resolved the problem, but we still had one more day to finish the computer under our advertised standard turnaround time. Tony chose to pick up his computer before the work was completed and before we had determined what the problem was since he wanted to have it before the labor day weekend. I'm 100% confident that we would have resolved the problem if we had been given the full 4 business days that some intricate problems can take. Just for a little background on Tony's computer, we had many issues to work through since Tony had custom built his computer. Tony had recently changed his motherboard on his computer and was experiencing problems with it locking up. In order to ensure that we did not miss any problems, we needed to test each of his 3 hard drives, his video card, RAM, wireless adapter, power supply, and motherboard. Ketter Komptuers does also offer emergency service with a guaranteed 12 hour repair time (unless parts are needed) for an additional fee.

Message from Midwest Komputers

Computer installation, upgrades, and repair

More about Midwest Komputers

We specialize in repairing computers with Windows or Mac operating systems, including Windows 7 and OS X Snow Leopard. We install, upgrade, and repair computers, networking (wired and wireless), high-speed internet, e-mail, software, Voice over IP (VOIP)

 

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