AquaNatal Waterbirth & Women's Center

★★☆☆☆
  • 13768 Roswell Avenue #209

    Chino, CA 91710

    Map & Directions
  • 909-591-2924

Health & Medical

Health & Medical
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A few months back I wrote a raving review about AQUA NATAL BIRTH CENTER. But what has happened since has caused me to delete that review and write this one. I won't lie, my prenatal, postnatal care and labor/delivery were wonderful, mostly due to Lynn (who is no longer there). We paid the upfront global fee of $4500.00 at my first prenatal visit with the contract and understanding that we would be reimbursed once my insurance paid out. Well, my insurance paid them over $9000.00 to date, they've cashed the checks over a month ago and we have not seen a penny. Basically giving us some story about why they can't pay me. They stopped returning emails and phone calls, and avoiding us. The billing department they use (midwife billing) is also not doing anything to help. They are scamming clients. I am not the only couple they have done this to. There is at least 1 more that I know of for sure because we have spoken and we have the same situation going on. My advice is to choose a different birth center there is another in the same area. The relationship between mommy and her midwife is supposed to be a bond that is close and lasts forever and what Joyce has done has tainted my entire outlook of my experience of my sons birth. I feel betrayed and heartbroken. Please choose somewhere else to have your baby, nobody needs this kind of stress after giving birth. What really hurts is that Joyce brought food to my house after I had my son because we were going through an extremely difficult time and she hugged me and told me she loved me and gave me a kiss on my cheek and said if there was anything at all I needed to call her. How she could do this is beyond me. We are going through other channels to get our money back. Just found out more people are being ripped off. I've been contacted by a few who are going through the same thing. Please contact me if you have any questions. Thank you

1
★☆☆☆☆

A few months back I wrote a raving review about AQUA NATAL BIRTH CENTER. But what has happened since has caused me to delete that review and write this one. I won't lie, my prenatal, postnatal care and labor/delivery were wonderful, mostly due to Lynn (who is no longer there). We paid the upfront global fee of $4500.00 at my first prenatal visit with the contract and understanding that we would be reimbursed once my insurance paid out. Well, my insurance paid them over $9000.00 to date, they've cashed the checks over a month ago and we have not seen a penny. Basically giving us some story about why they can't pay me. They stopped returning emails and phone calls, and avoiding us. The billing department they use (midwife billing) is also not doing anything to help. They are scamming clients. I am not the only couple they have done this to. There is at least 1 more that I know of for sure because we have spoken and we have the same situation going on. My advice is to choose a different birth center there is another in the same area. The relationship between mommy and her midwife is supposed to be a bond that is close and lasts forever and what Joyce has done has tainted my entire outlook of my experience of my sons birth. I feel betrayed and heartbroken. Please choose somewhere else to have your baby, nobody needs this kind of stress after giving birth. What really hurts is that Joyce brought food to my house after I had my son because we were going through an extremely difficult time and she hugged me and told me she loved me and gave me a kiss on my cheek and said if there was anything at all I needed to call her. How she could do this is beyond me. We are going through other channels to get our money back. Just found out more people are being ripped off. I've been contacted by a few who are going through the same thing. Please contact me if you have any questions. Thank you

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I used AquaNatal Birth Center for my VBAC attempt back in 2010. There are two aspects to this review: 1) the birth itself and how it was handled, and 2) finances and insurance issues.

Lynn, as student midwife, handled my birth almost single-handedly, but Joyce was at the birth center to supervise. Everything was going great and it looked like it was going to be a fast birth. I was told that if I felt "pushy," I could go ahead and start pushing as I felt like it. I felt a ton of pressure in my pelvis, so pushing felt great. After a couple of hours of that, I had an internal exam that revealed that I was not all the way dilated after all, and now my cervix was swollen as well. Later on, after more laboring in different positions, I was told that I had just a little bit of cervix in the way and that they needed me to push to get it out of the way. I had read birth stories about women needing to do this, so I didn't think much of it at the time. So that's what I did. I pushed for about 6 hours that time, and in the midst of all that pushing, I found out that my son was posterior.

It was about midnight on Tuesday, over 24 hours since I'd gone into labor, and after pushing for 6 hours straight, I was exhausted. I told them I wanted to transfer to the hospital, and once we were there, I had a repeat c-section. It was disappointing but I was happy to have had the chance to attempt a vaginal birth. I knew I had done everything I could to make it happen.

There are three things about my labor that I feel should have been handled differently.

1) I should have had an internal exam to check dilation before they had me push the first time.

2) They should have waited until my son moved into a better position before having me push the second time. Given enough time, my cervix could have dilated completely on its own and I could have delivered my son vaginally, assuming there were no complications. There was no rush to start pushing - everything was fine, my son was handling labor well, and my water hadn't broken. I really feel that we should have waited and given my body more time before forcing it to do something it wasn't ready to do.

3) I should have been told from the start that my son was posterior. I am assuming that they did not tell me this information because they didn't want to discourage me. However, it was my right to know. It's called informed consent.

I have no idea if these three things had been different whether I still would have been able to have a vaginal birth. But when I think that these lapses in judgment could be the reason I have a second uterine scar, it's very hard not to feel disappointed, sad, and angry.

Like all AquaNatal clients, we had paid the flat fee of $5500 in advance of my son's birth. We were told repeatedly that once the insurance company was billed, whatever they paid above and beyond the $5500 would be reimbursed to us. In March 2011, Lynn texted me excitedly letting me know that they had received $4900 from our insurance company. We were thrilled. She wrote us a check for half the amount in mid-April and promised us the other half at the end of the month.

Instead of receiving the other half, we got a certified letter in the mail from Joyce letting us know that there would be no more refunds until all the outstanding claims had processed. I was so upset.

We made two trips to the birth center with the hopes that we could sit down with Joyce and discuss the issue face-to-face. After being dodged by Joyce both times, we decided to save our gas and call instead. My husband got Joyce to admit over the phone that the money did belong to us and would be reimbursed to us once all the insurance claims had been processed. We recognized it as a stalling tactic, but we indulged Joyce and waited.

An additional $300 was paid out by our insurance company, making the total reimbursement amount approximately $5200. We'd only seen $2300 of that. By June, all the insurance claims had made their way through the system. We wrote a demand letter to the birth center - no response. We filed the paperwork for small claims court and had our court date on August 31. No one from AquaNatal bothered to show up. Still, the judge heard our case and found in our favor.

We still have not received our $3000. Joyce has made no attempts whatsoever to make the situation right. She refuses to deal with the problem. She does not care about us - and she has made that perfectly clear. It's a shame, really, that a midwife would take advantage of a family the way she has taken advantage of us. It's awful that Joyce feels the need to steal from the very people who have been part of keeping her business afloat. It's terribly sad that I had no way of knowing any of this before.

Do yourself a favor and don't birth at AquaNatal. Joyce is not who she presents herself to be, and she is not to be trusted.

1
★☆☆☆☆

I used AquaNatal Birth Center for my VBAC attempt back in 2010. There are two aspects to this review: 1) the birth itself and how it was handled, and 2) finances and insurance issues.

Lynn, as student midwife, handled my birth almost single-handedly, but Joyce was at the birth center to supervise. Everything was going great and it looked like it was going to be a fast birth. I was told that if I felt "pushy," I could go ahead and start pushing as I felt like it. I felt a ton of pressure in my pelvis, so pushing felt great. After a couple of hours of that, I had an internal exam that revealed that I was not all the way dilated after all, and now my cervix was swollen as well. Later on, after more laboring in different positions, I was told that I had just a little bit of cervix in the way and that they needed me to push to get it out of the way. I had read birth stories about women needing to do this, so I didn't think much of it at the time. So that's what I did. I pushed for about 6 hours that time, and in the midst of all that pushing, I found out that my son was posterior.

It was about midnight on Tuesday, over 24 hours since I'd gone into labor, and after pushing for 6 hours straight, I was exhausted. I told them I wanted to transfer to the hospital, and once we were there, I had a repeat c-section. It was disappointing but I was happy to have had the chance to attempt a vaginal birth. I knew I had done everything I could to make it happen.

There are three things about my labor that I feel should have been handled differently.

1) I should have had an internal exam to check dilation before they had me push the first time.

2) They should have waited until my son moved into a better position before having me push the second time. Given enough time, my cervix could have dilated completely on its own and I could have delivered my son vaginally, assuming there were no complications. There was no rush to start pushing - everything was fine, my son was handling labor well, and my water hadn't broken. I really feel that we should have waited and given my body more time before forcing it to do something it wasn't ready to do.

3) I should have been told from the start that my son was posterior. I am assuming that they did not tell me this information because they didn't want to discourage me. However, it was my right to know. It's called informed consent.

I have no idea if these three things had been different whether I still would have been able to have a vaginal birth. But when I think that these lapses in judgment could be the reason I have a second uterine scar, it's very hard not to feel disappointed, sad, and angry.

Like all AquaNatal clients, we had paid the flat fee of $5500 in advance of my son's birth. We were told repeatedly that once the insurance company was billed, whatever they paid above and beyond the $5500 would be reimbursed to us. In March 2011, Lynn texted me excitedly letting me know that they had received $4900 from our insurance company. We were thrilled. She wrote us a check for half the amount in mid-April and promised us the other half at the end of the month.

Instead of receiving the other half, we got a certified letter in the mail from Joyce letting us know that there would be no more refunds until all the outstanding claims had processed. I was so upset.

We made two trips to the birth center with the hopes that we could sit down with Joyce and discuss the issue face-to-face. After being dodged by Joyce both times, we decided to save our gas and call instead. My husband got Joyce to admit over the phone that the money did belong to us and would be reimbursed to us once all the insurance claims had been processed. We recognized it as a stalling tactic, but we indulged Joyce and waited.

An additional $300 was paid out by our insurance company, making the total reimbursement amount approximately $5200. We'd only seen $2300 of that. By June, all the insurance claims had made their way through the system. We wrote a demand letter to the birth center - no response. We filed the paperwork for small claims court and had our court date on August 31. No one from AquaNatal bothered to show up. Still, the judge heard our case and found in our favor.

We still have not received our $3000. Joyce has made no attempts whatsoever to make the situation right. She refuses to deal with the problem. She does not care about us - and she has made that perfectly clear. It's a shame, really, that a midwife would take advantage of a family the way she has taken advantage of us. It's awful that Joyce feels the need to steal from the very people who have been part of keeping her business afloat. It's terribly sad that I had no way of knowing any of this before.

Do yourself a favor and don't birth at AquaNatal. Joyce is not who she presents herself to be, and she is not to be trusted.

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1 out of 1 people found this review helpful.

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My wife and I decided on a birth center because (much like many other people) we wanted to avoid the trauma of a hospital. We were looking for a friendly, loving experience with someone that we felt we could trust, rather than the cold, procedural, surgical touch of an OB. At first, that was the experience that my wife had - she was treated very well by Lynn (Joyce's daughter), and found her to be an outstanding midwife.

This changed when Lynn was fired, and publicly badmouthed by Joyce throughout social media - apparently for refunding client money which had been paid by insurance. The financial issues are separate from everything else here, but are a fairly large concern on their own.

For the duration of my wife's 'care' at Aquanatal, there were still further shifts in staffing, with Joyce apparently being unable to work with multiple different midwives, until it came down to the people with whom we worked on the day of the delivery - not Joyce, as it appears that she rarely actually stays for the "labor" component of the process, and typically rolls back into the building when she expects that the delivery is happening.

One of these people, Del, was an experienced, outstanding midwife, who eventually accompanied us to the hospital when my wife was transferred and even stayed with us for a couple of hours during one of the most stressful and scary situations we have ever experienced. The other individual, Martha - the more vocal of the pair - was a midwife who had not performed any real work in the field for around 20 years, and kept making substantial missteps which Del had to correct. It was honestly scary when Martha was in the room and Del was not, since she seemed to try to sneakily assert her own point of view so that Del wouldn't know about it.

As an example of the way that she worked - she continually got in my wife's face DURING TRANSITION CONTRACTIONS and told her that she was doing it wrong, and needed to relax more. When we eventually told her "Hey, we'd like you to stop doing that. We're already working on relaxation techniques, and you are interrupting those techniques." she apologized, AND TOLD US OFF at the same time (something like "I'm sorry I said that, but you need to hear it because you're doing it wrong" accompanied by a roll of the eyes)

Eventually after around 14 hours of work in the birth center, Joyce finally returned. I was pleased - maybe here was someone who would help get an experienced hand on matters. NOPE. Here is what Joyce did:

1) "Your family needs to leave. It's too much of a party atmosphere in here." (Our family had been in the waiting room, waiting patiently for the whole day, and intermittently coming back to see if we needed anything)
2) "How far dilated is she?" (9CM) "OK, well she is taking too long to progress. I'm sending you out for dinner. There's a teppan grill on the corner that you can walk to. Go there." (Wait a minute, it was 'too much of a party atmosphere' when our family was here, but you want us to go to a party grill where they cook your food at the table and shout and yell across the building? Why didn't you just tell the truth and say that you didn't like having other people in your birth center when you wanted to come back and relax on the couches?)
3) Threateningly: "OK. You've been here around 12 hours now." (actually it was 15 at the point that she said this) "I'm going to need to see some real - and I mean REAL - progress in the next hour."

The whole delivery experience was AWFUL - never mind that we were already under a great deal of stress going through the process, but to then feel like we were staying at some older relative's house who wanted to demonstrate that she was a good host but really just wanted us to leave as soon as possible not only didn't help, but slowed the process immensely.

Here's the kicker. Martha had been performing the exams on my wife and guessing the dilation and effacement. She and Joyce eventually DEMANDED that they break my wife's water in order to make labor progress (never mind that this rarely actually progresses labor) with the threat of sending her out to the hospital if we refused. At this point, we were near delirious and agreed to have them break the water. There was meconium in the water.

We transferred out to Loma Linda hospital - who actually treated my wife like a human being and gave her love, care, and respect in a way that we thought we would never experience at a hospital.

When we got there, a qualified person actually measured my wife's dilation, and reported that it was in fact 6 centimeters. Martha had been trying to make her push.

1
★☆☆☆☆

My wife and I decided on a birth center because (much like many other people) we wanted to avoid the trauma of a hospital. We were looking for a friendly, loving experience with someone that we felt we could trust, rather than the cold, procedural, surgical touch of an OB. At first, that was the experience that my wife had - she was treated very well by Lynn (Joyce's daughter), and found her to be an outstanding midwife.

This changed when Lynn was fired, and publicly badmouthed by Joyce throughout social media - apparently for refunding client money which had been paid by insurance. The financial issues are separate from everything else here, but are a fairly large concern on their own.

For the duration of my wife's 'care' at Aquanatal, there were still further shifts in staffing, with Joyce apparently being unable to work with multiple different midwives, until it came down to the people with whom we worked on the day of the delivery - not Joyce, as it appears that she rarely actually stays for the "labor" component of the process, and typically rolls back into the building when she expects that the delivery is happening.

One of these people, Del, was an experienced, outstanding midwife, who eventually accompanied us to the hospital when my wife was transferred and even stayed with us for a couple of hours during one of the most stressful and scary situations we have ever experienced. The other individual, Martha - the more vocal of the pair - was a midwife who had not performed any real work in the field for around 20 years, and kept making substantial missteps which Del had to correct. It was honestly scary when Martha was in the room and Del was not, since she seemed to try to sneakily assert her own point of view so that Del wouldn't know about it.

As an example of the way that she worked - she continually got in my wife's face DURING TRANSITION CONTRACTIONS and told her that she was doing it wrong, and needed to relax more. When we eventually told her "Hey, we'd like you to stop doing that. We're already working on relaxation techniques, and you are interrupting those techniques." she apologized, AND TOLD US OFF at the same time (something like "I'm sorry I said that, but you need to hear it because you're doing it wrong" accompanied by a roll of the eyes)

Eventually after around 14 hours of work in the birth center, Joyce finally returned. I was pleased - maybe here was someone who would help get an experienced hand on matters. NOPE. Here is what Joyce did:

1) "Your family needs to leave. It's too much of a party atmosphere in here." (Our family had been in the waiting room, waiting patiently for the whole day, and intermittently coming back to see if we needed anything)
2) "How far dilated is she?" (9CM) "OK, well she is taking too long to progress. I'm sending you out for dinner. There's a teppan grill on the corner that you can walk to. Go there." (Wait a minute, it was 'too much of a party atmosphere' when our family was here, but you want us to go to a party grill where they cook your food at the table and shout and yell across the building? Why didn't you just tell the truth and say that you didn't like having other people in your birth center when you wanted to come back and relax on the couches?)
3) Threateningly: "OK. You've been here around 12 hours now." (actually it was 15 at the point that she said this) "I'm going to need to see some real - and I mean REAL - progress in the next hour."

The whole delivery experience was AWFUL - never mind that we were already under a great deal of stress going through the process, but to then feel like we were staying at some older relative's house who wanted to demonstrate that she was a good host but really just wanted us to leave as soon as possible not only didn't help, but slowed the process immensely.

Here's the kicker. Martha had been performing the exams on my wife and guessing the dilation and effacement. She and Joyce eventually DEMANDED that they break my wife's water in order to make labor progress (never mind that this rarely actually progresses labor) with the threat of sending her out to the hospital if we refused. At this point, we were near delirious and agreed to have them break the water. There was meconium in the water.

We transferred out to Loma Linda hospital - who actually treated my wife like a human being and gave her love, care, and respect in a way that we thought we would never experience at a hospital.

When we got there, a qualified person actually measured my wife's dilation, and reported that it was in fact 6 centimeters. Martha had been trying to make her push.

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1 out of 1 people found this review helpful.

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I have toured this birth center and spoken with midwife Joyce and her student midwife Lynn. They seem very professional and caring about your needs/desires and your personal birth plan. I HAVE NOT birthed with them yet (planning to in March 2010), but so far all I have gotten is good professional vibes from them. Their birthing suites are very clean and "home-like". They also accept VBAC's after multiple cesareans and no hospitals (I know of) in Southern CA allow this. So you DO have options if you want a VBAC! I can at least recommend checking them out!

4
★★★★☆

I have toured this birth center and spoken with midwife Joyce and her student midwife Lynn. They seem very professional and caring about your needs/desires and your personal birth plan. I HAVE NOT birthed with them yet (planning to in March 2010), but so far all I have gotten is good professional vibes from them. Their birthing suites are very clean and "home-like". They also accept VBAC's after multiple cesareans and no hospitals (I know of) in Southern CA allow this. So you DO have options if you want a VBAC! I can at least recommend checking them out!

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0 out of 2 people found this review helpful.

 

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