Ball Honda

★★★☆☆

About Ball Honda

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I have been going to Ball HOnda for the past 10 years and have discovered year after year that their entire staff is dedicated to superb customer service. From the buying process to servicing my cars- they exceed my expectations everytime! I may be able to find slightly lower prices online- but I know it's worth a little extra money to be taken care of so well. Rich Reinebach in Sales always makes sure that I am comfortable with the price of my car (no pressure ever!)and Dave Harlan in Service is straight with me when it comes to maintenance. I recommend my friends and family to Ball everytime.

5
★★★★★

I have been going to Ball HOnda for the past 10 years and have discovered year after year that their entire staff is dedicated to superb customer service. From the buying process to servicing my cars- they exceed my expectations everytime! I may be able to find slightly lower prices online- but I know it's worth a little extra money to be taken care of so well. Rich Reinebach in Sales always makes sure that I am comfortable with the price of my car (no pressure ever!)and Dave Harlan in Service is straight with me when it comes to maintenance. I recommend my friends and family to Ball everytime.

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A salesman got me into buying a Civic from them, they were very helpful that time (of course!). 55K miles later, my check engine light went on, they just erased it and said nothing is wrong. Additional 20K miles later my engine started to surge and hesitates.. I know how engine works and have a service manual myself, I asked them to take a look at it and specifically check the sensors (Oxygen) and timing belt since I hade the belt replaced recently. I even told them I'm willing to spend money just to have it fixed. They said nothing is wrong and it's working normal. I did my own research and had all the other things that may cause the problem fixed first (cheaper first).. my last on the list are O2 sensors and timing belt since they cost more.. +5K miles later my check engine light went on and I WAS CORRECT! It was the O2 sensor!! I was very disappointed because if they did test my sensors (which I told them) for continuity and resistance, I could have replaced it first and save me some money! But I was wrong in trusting them and looked the other way because the dealer says they are fine! Now, the best part.. I called Parts Department to check availability and pricing for O2 sensor, they quoted me for $330, I asked them why is it expensive because Honda at Lemon Grove is offering it for $223 dollars, the guy just said Ah!, we're different company", and hung up! Didn't even bother to see if I could get a discount!... I'm fixing my car by myself because they can not fix it in the first place, and now I get this treatment?...Fine then.. I'm almost done paying off my car.. my next buy would be a Honda Accord and it will be from Honda at Lemon Grove! (I've seen a lot of good reviews on them)... never will I come back to Ball Honda...

0
★☆☆☆☆

A salesman got me into buying a Civic from them, they were very helpful that time (of course!). 55K miles later, my check engine light went on, they just erased it and said nothing is wrong. Additional 20K miles later my engine started to surge and hesitates.. I know how engine works and have a service manual myself, I asked them to take a look at it and specifically check the sensors (Oxygen) and timing belt since I hade the belt replaced recently. I even told them I'm willing to spend money just to have it fixed. They said nothing is wrong and it's working normal. I did my own research and had all the other things that may cause the problem fixed first (cheaper first).. my last on the list are O2 sensors and timing belt since they cost more.. +5K miles later my check engine light went on and I WAS CORRECT! It was the O2 sensor!! I was very disappointed because if they did test my sensors (which I told them) for continuity and resistance, I could have replaced it first and save me some money! But I was wrong in trusting them and looked the other way because the dealer says they are fine! Now, the best part.. I called Parts Department to check availability and pricing for O2 sensor, they quoted me for $330, I asked them why is it expensive because Honda at Lemon Grove is offering it for $223 dollars, the guy just said Ah!, we're different company", and hung up! Didn't even bother to see if I could get a discount!... I'm fixing my car by myself because they can not fix it in the first place, and now I get this treatment?...Fine then.. I'm almost done paying off my car.. my next buy would be a Honda Accord and it will be from Honda at Lemon Grove! (I've seen a lot of good reviews on them)... never will I come back to Ball Honda...

Pros: nice cars

Cons: poor service

.

I walked into Ball Honda with my husband and test drove the Honda Civic Hybrid Memorial Day Weekend 2010. Tony & Kevin were the guys that sold the car to us that day. Not pushy. Totally patient. Willing to work with us--especially in this economy.
I would definitely recommend doing business with Tony & Kevin. Do your research before you go and they will work with you. Also, if you have any concerns or comments, they will go ABOVE AND BEYOND for you. They absolutely took care of me.
I did interact with some other employees there but I'm sticking with these two guys overall. Deal with Tony and Kevin, you'll see why.

2
★★★★☆

I walked into Ball Honda with my husband and test drove the Honda Civic Hybrid Memorial Day Weekend 2010. Tony & Kevin were the guys that sold the car to us that day. Not pushy. Totally patient. Willing to work with us--especially in this economy.
I would definitely recommend doing business with Tony & Kevin. Do your research before you go and they will work with you. Also, if you have any concerns or comments, they will go ABOVE AND BEYOND for you. They absolutely took care of me.
I did interact with some other employees there but I'm sticking with these two guys overall. Deal with Tony and Kevin, you'll see why.

Pros: Sales dept. listens to you & accomodates. Not pushy

Cons: None re: Kevin & Tony in sales

 

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