Big River Running Company

★★★★★
  • 5352 Devonshire Ave

    St. Louis, MO 63109

    Map & Directions
  • 314-832-2400

About Big River Running Company

Hours
Sun 12pm-5pm, Mon-Fri 10am-7pm, Sat 10am-6pm

Shopping

Shopping
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4.5 2
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I had a great experience with Jen at BRRC. She spent a great deal of time with me (even though I showed up 15 minutes before closing) finding the right shoe. I tried on several pairs, took them out for test runs and finally decided on a pair that fit. Unfortunately, after putting about 10 miles on them at home I developed some hot spots. I called the store to see what they thought. I talked to Ben who said I could bring them back in or try to break them in for a few more runs (my choice). I chose to give the shoes another try, but ultimately had to take them back to the store. The associate I talked to at the store that day (didn't catch the name) said it was no big deal and made it clear that his number one goal was for me to find the shoes that were the best fit for me. I had only worn the shoes on the treadmill, so they weren't trashed, but clearly worn. He refunded my money without issue.

I have extremely wide feet, so am not terribly surprised when I can't immediately find a shoe that works for me. I am surprised, however, to find a retail establishment that so clearly puts it's customers needs first. Even though I couldn't find the right shoe with BRRC this time, they will be my first stop when looking for my next set of shoes.

5
★★★★★

I had a great experience with Jen at BRRC. She spent a great deal of time with me (even though I showed up 15 minutes before closing) finding the right shoe. I tried on several pairs, took them out for test runs and finally decided on a pair that fit. Unfortunately, after putting about 10 miles on them at home I developed some hot spots. I called the store to see what they thought. I talked to Ben who said I could bring them back in or try to break them in for a few more runs (my choice). I chose to give the shoes another try, but ultimately had to take them back to the store. The associate I talked to at the store that day (didn't catch the name) said it was no big deal and made it clear that his number one goal was for me to find the shoes that were the best fit for me. I had only worn the shoes on the treadmill, so they weren't trashed, but clearly worn. He refunded my money without issue.

I have extremely wide feet, so am not terribly surprised when I can't immediately find a shoe that works for me. I am surprised, however, to find a retail establishment that so clearly puts it's customers needs first. Even though I couldn't find the right shoe with BRRC this time, they will be my first stop when looking for my next set of shoes.

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.

This place is great! They have a good selection of shoes and they are very helpful in finding the shoe that will work best for you and your running goals. Highly recommend!

4
★★★★☆

This place is great! They have a good selection of shoes and they are very helpful in finding the shoe that will work best for you and your running goals. Highly recommend!

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