Dunkin' Donuts

★★☆☆☆
  • 5234 Franklin St

    Michigan City, IN 46360

    Map & Directions
  • 219-879-2922

About Dunkin' Donuts

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Hours
Sun 6am-8pm, Mon-Fri 5am-8pm, Sat 5:30am-8pm
2.0 1
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I go to the Michigan City location no less that 4 or 5 times per week. Lately, I have been getting the wrong coffee. I am diabetic and specifically order coffee with cream only. I got sugar on Thursday 1-14 - I was miles down I -94 before I tasted it. I get muffins and ask for butter, the past three mornings I was told there was butter in the bag as I was today. Guess what...no butter. The man assured me it was in the bag and when I was trying to look he kept repeating "excuse me mame" 4 or 5 times. I was trying to hurry but he rushed me. I usually tip the girls and the other guys when they wait on me, this is usually unheard of at drive ups but they usually work hard. This guy is basically rude, brusk, and I get the feeling he does not care whether I have my butter or not! My service is much better with other persons on the window. I like your store...I don't like him...He's probably the owner.....Be advised this rating is for him this week, not the rest of the staff. He is supposed to check the orders before they go out...I've been there. He does not. I also asked for an adjustment to my bill since I couldn't drink the coffee from Thursday. I have not checked my billing in my account yet...but I will. Thanks. I will rate you again after this guy disappears.

2
★★☆☆☆

I go to the Michigan City location no less that 4 or 5 times per week. Lately, I have been getting the wrong coffee. I am diabetic and specifically order coffee with cream only. I got sugar on Thursday 1-14 - I was miles down I -94 before I tasted it. I get muffins and ask for butter, the past three mornings I was told there was butter in the bag as I was today. Guess what...no butter. The man assured me it was in the bag and when I was trying to look he kept repeating "excuse me mame" 4 or 5 times. I was trying to hurry but he rushed me. I usually tip the girls and the other guys when they wait on me, this is usually unheard of at drive ups but they usually work hard. This guy is basically rude, brusk, and I get the feeling he does not care whether I have my butter or not! My service is much better with other persons on the window. I like your store...I don't like him...He's probably the owner.....Be advised this rating is for him this week, not the rest of the staff. He is supposed to check the orders before they go out...I've been there. He does not. I also asked for an adjustment to my bill since I couldn't drink the coffee from Thursday. I have not checked my billing in my account yet...but I will. Thanks. I will rate you again after this guy disappears.

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