Westbrook Toyota

★★★☆☆
  • 80 Flat Rock Pl

    Westbrook, CT 06498

    Map & Directions
  • 860-388-6991

About Westbrook Toyota

Categories
Hours
Monday-Thursday- 7:30am-8:00pm Friday- 7:30am-6:00pm Saturday- 7:30am-5:00pm Sunday- Closed

Automotive

Automotive
More choices in Westbrook:
Resultset_next

Volkswagon Of Old Saybrook

319 Middlesex Turnpike Old Saybrook, CT

Resultset_next

Grossman Chevrolet INC

300 Middlesex Turnpike Old Saybrook, CT

3.4 5
Hi! Sign in to let us know how Westbrook Toyota was?
Write a Review
.

I would give this place 0 stars if I had the option!!! This dealer ship is awful. I bought my car in the fall of 2009 and it was the worst purchase of my life. I should have never signed the paper work because after I filled it out the

3
★★★★★

I would give this place 0 stars if I had the option!!! This dealer ship is awful. I bought my car in the fall of 2009 and it was the worst purchase of my life. I should have never signed the paper work because after I filled it out the

.

So far So good. We purchased a used minivan and the sales experience was pretty good. The staff were amazingly friendly and it did not seem forced - they just seemed nice. Not pushy. The salesman knew all the information about the vehicle and the financing was smooth. I don't love all the options pushed at you once you've already agreed to buy and settled on a price, but I expected that part. I think all vehicles should come with floor mats - ours did not, although they did not try to sell us any either. Lets hope the servicing goes well too!

4
★★★★☆

So far So good. We purchased a used minivan and the sales experience was pretty good. The staff were amazingly friendly and it did not seem forced - they just seemed nice. Not pushy. The salesman knew all the information about the vehicle and the financing was smooth. I don't love all the options pushed at you once you've already agreed to buy and settled on a price, but I expected that part. I think all vehicles should come with floor mats - ours did not, although they did not try to sell us any either. Lets hope the servicing goes well too!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Stay AWAY!! These salespeople are as shady as they come. I bought a 4runner from them yesterday and I'm having huge buyer's remorse. They said there were new tires on the vehicle, a huge point driven down our throats during negotiations. There weren't. I questioned the salesman before I left with the vehicle and he assured me they were put on new when they got the vehicle. I believed him. How stupid am I!?!? I inspected them again this morning and realized they were much more worn than I thought. That was confirmed by a mechanic - only half of the tread was left. Supposedly tires are on order, after a HUGE stink was made by me and my fiance on three different phone calls. And you know what? I have no legal recourse because I didn't check the P&S. If they don't want to put them on, or end up not doing it, which is what I expect will happen, the only thing I can do is file a complaint with the CT DMV and AG's office. I'm screwed. I also just read another review of them (after the fact, a lot of good that does me now), and that person brought up the SAME issues we had - the stupid etching fee and the dealership fee... printed on the contract to make you think they're mandatory. We fell for it. Wish I had done my homework before going down to them, because I would've saved myself some money and headache. I know I could've gotten a better deal now and had peace of mind if I had been more cautious. The other review also mentioned floor mats! My vehicle didn't have any, and my salesman promised he'd order them. I think I'm gonna get screwed out of that one, too. I'm so disappointed. I love my new vehicle, but now I'm regretting not doing my homework before I bought it. :(

1
★☆☆☆☆

Stay AWAY!! These salespeople are as shady as they come. I bought a 4runner from them yesterday and I'm having huge buyer's remorse. They said there were new tires on the vehicle, a huge point driven down our throats during negotiations. There weren't. I questioned the salesman before I left with the vehicle and he assured me they were put on new when they got the vehicle. I believed him. How stupid am I!?!? I inspected them again this morning and realized they were much more worn than I thought. That was confirmed by a mechanic - only half of the tread was left. Supposedly tires are on order, after a HUGE stink was made by me and my fiance on three different phone calls. And you know what? I have no legal recourse because I didn't check the P&S. If they don't want to put them on, or end up not doing it, which is what I expect will happen, the only thing I can do is file a complaint with the CT DMV and AG's office. I'm screwed. I also just read another review of them (after the fact, a lot of good that does me now), and that person brought up the SAME issues we had - the stupid etching fee and the dealership fee... printed on the contract to make you think they're mandatory. We fell for it. Wish I had done my homework before going down to them, because I would've saved myself some money and headache. I know I could've gotten a better deal now and had peace of mind if I had been more cautious. The other review also mentioned floor mats! My vehicle didn't have any, and my salesman promised he'd order them. I think I'm gonna get screwed out of that one, too. I'm so disappointed. I love my new vehicle, but now I'm regretting not doing my homework before I bought it. :(

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Bought 2 cars here. Thought they were reputable and would not try to recommend service that wasn't needed. Boy was I wrong. Three days after complete service at another service center, including new tires, a warning light went on. It ended up being an emissions sensor, but they insisted I needed $2,000 worth of work. Things like timing belt replacement, rotating (brand new tires that had only been on car for 3 days!!!) Flushing of the transmission fluid and on and on. They merely looked at the odometer and wrote down everything that the service manual stated to do on and around that mileage!!!! So much for diagnostic work. Beware!!!! Know your stuff, keep all your service paperwork within your reach when talking to them. Do not have any work done unless it is an emergency. I brought my car in on a Sat. morning as an emergency as I was going to be traveling and I wanted the warning light checked. Funny how they said they had the time to do all the $2,000 worth of work that day without an appt. BEWARE.

1
★☆☆☆☆

Bought 2 cars here. Thought they were reputable and would not try to recommend service that wasn't needed. Boy was I wrong. Three days after complete service at another service center, including new tires, a warning light went on. It ended up being an emissions sensor, but they insisted I needed $2,000 worth of work. Things like timing belt replacement, rotating (brand new tires that had only been on car for 3 days!!!) Flushing of the transmission fluid and on and on. They merely looked at the odometer and wrote down everything that the service manual stated to do on and around that mileage!!!! So much for diagnostic work. Beware!!!! Know your stuff, keep all your service paperwork within your reach when talking to them. Do not have any work done unless it is an emergency. I brought my car in on a Sat. morning as an emergency as I was going to be traveling and I wanted the warning light checked. Funny how they said they had the time to do all the $2,000 worth of work that day without an appt. BEWARE.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I bought a car from Lorensen Toyota in December. I had a wonderful experience with my entire purchase. They beat the competition's price that I had. The delivery of my car was smooth and fast. The sales person was very knowledgable. I would recommend Loresen Toyota to anyone in the area.

5
★★★★★

I bought a car from Lorensen Toyota in December. I had a wonderful experience with my entire purchase. They beat the competition's price that I had. The delivery of my car was smooth and fast. The sales person was very knowledgable. I would recommend Loresen Toyota to anyone in the area.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Westbrook Toyota, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review