Universal Body Shop

★★★★★
  • 731 Cedar Ave

    Scranton, PA 18505

    Map & Directions
  • 570-347-8211

About Universal Body Shop

Hours
Mon-Thu 8am-5:30pm, Fri 8am-5pm

Automotive

Automotive
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4.6 5
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This was my first time ever I had to deal with my car repair because my husband was away for a few days. I hit a deer and thought that my car needed only a minor repair. \r
I called few places to find out if they can help me and then

3
★★★★★

This was my first time ever I had to deal with my car repair because my husband was away for a few days. I hit a deer and thought that my car needed only a minor repair. \r
I called few places to find out if they can help me and then

.

Tom and his crew did a fantastic job\r
\r
Posted by Larry R. on 04/22/2011 \r
\r
Tom and his crew did a fantastic job repairing/restoring my 2011 Cadillac SRX.\r
\r
Vehicle looks better than when I bought it , inside and out !!!!!!!

3
★★★★★

Tom and his crew did a fantastic job\r
\r
Posted by Larry R. on 04/22/2011 \r
\r
Tom and his crew did a fantastic job repairing/restoring my 2011 Cadillac SRX.\r
\r
Vehicle looks better than when I bought it , inside and out !!!!!!!

.

I wouldn't advise anyone to use Universal if they are looking to get body work done that isn't an insurance estimate. I took my car to universal to have some aftermarket body work done (no, not a ricey body kit strapped to a civic - i know it's located in southside). Man who looked at my vehicle seemed very uninterested in taking on the task (not sure if i was judged because of my age or what), perhaps he did not think I was serious about getting the work done. Had to call the shop about 5 or 6 times before receiving an outrageous price quote for essentially just paint work.

Discouraged by them, I took my car elsewhere, where I met with an enthusiastic body shop owner who gave me a quote ON THE SPOT and was up to the task of the work I needed done (A body shop which does 90% of business on Insurance claims). Was quoted 1/3 the cost of what Universal quoted me and was told I can drop the car off 2 days later. Received my car 3 days after with flawless work performed. Under a week had me quoted, in the shop, and finished all while the shop was working around 20+ other projects. To my surprise the body shop owner also went ahead and repainted my entire front and rear bumper because he "felt he needed to" with the type of work he was doing to my car.

Universal, get with the times and be open to customers seeking special work done, you never know who you might be satisfying! Don't be discouraged, your shop can benefit from people like me.

1
★☆☆☆☆

I wouldn't advise anyone to use Universal if they are looking to get body work done that isn't an insurance estimate. I took my car to universal to have some aftermarket body work done (no, not a ricey body kit strapped to a civic - i know it's located in southside). Man who looked at my vehicle seemed very uninterested in taking on the task (not sure if i was judged because of my age or what), perhaps he did not think I was serious about getting the work done. Had to call the shop about 5 or 6 times before receiving an outrageous price quote for essentially just paint work.

Discouraged by them, I took my car elsewhere, where I met with an enthusiastic body shop owner who gave me a quote ON THE SPOT and was up to the task of the work I needed done (A body shop which does 90% of business on Insurance claims). Was quoted 1/3 the cost of what Universal quoted me and was told I can drop the car off 2 days later. Received my car 3 days after with flawless work performed. Under a week had me quoted, in the shop, and finished all while the shop was working around 20+ other projects. To my surprise the body shop owner also went ahead and repainted my entire front and rear bumper because he "felt he needed to" with the type of work he was doing to my car.

Universal, get with the times and be open to customers seeking special work done, you never know who you might be satisfying! Don't be discouraged, your shop can benefit from people like me.

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02/01/2009
Beautiful, Awesome! Report by TMac

A NEIGHBOR BACKED INTO MY GREEN SABLE AND DID CONSIDERABLE DAMAGE TO THE QUARTER PANEL. I was at work when it happened and went to yellowbook.com to find an experienced collision shop. I chose UNIVERSAL because after speaking with the owner Tom, I could tell he was knowledgable. He told me to come right over. Tom repaired the car in 2 DAYS!!!!--my car looks perfect!

5
★★★★★

02/01/2009
Beautiful, Awesome! Report by TMac

A NEIGHBOR BACKED INTO MY GREEN SABLE AND DID CONSIDERABLE DAMAGE TO THE QUARTER PANEL. I was at work when it happened and went to yellowbook.com to find an experienced collision shop. I chose UNIVERSAL because after speaking with the owner Tom, I could tell he was knowledgable. He told me to come right over. Tom repaired the car in 2 DAYS!!!!--my car looks perfect!

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02/19/2010
Looks better than new!!

Tom at Universal Body Shop transformed by rusting out 8 year old Town and Country minivan to a vehicle my husband will use again. Paint was bubbling on the hood, there was a hole rotted in the rear gate, and several other rusty problems. Tom was very reasonably priced, quick (took 3 days), considerate of my schedule, and the van looks better than new.
Fair, honest, and quality work.

Review by Rick and Kathy

2
★★★★★

02/19/2010
Looks better than new!!

Tom at Universal Body Shop transformed by rusting out 8 year old Town and Country minivan to a vehicle my husband will use again. Paint was bubbling on the hood, there was a hole rotted in the rear gate, and several other rusty problems. Tom was very reasonably priced, quick (took 3 days), considerate of my schedule, and the van looks better than new.
Fair, honest, and quality work.

Review by Rick and Kathy

Pros: very knowledgable about their work; considerate of my time

Cons: none

 

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