Animal Hospital at Brier Creek

Message from Animal Hospital at Brier Creek

Animal Hospital at Brier Creek: Treating pets like family in the Raleigh/Durham, North Carolina area. The best technology combined with the best care! Here at Animal Hospital at Brier Creek, we will treat you and your pet like family. You will become an integral part of the decisions and treatment of your pet. Your pet will receive all the love, attention, and hugs and kisses that he or she deserves. We also have state of the art equipment including digital radiography and digital dental radiography. Our anesthesia is the safest possible with the safest drugs and the best monitoring equipment and veterinary nurses available. About Us At Animal Hospital at Brier Creek, our goal is to provide the highest quality of medicine and surgery available with a focus on patient care and compassion in a warm, friendly family atmosphere that encourages both staff, and client growth, education and well-being. Your pet will have access to cutting edge medicine and technology. We have digital radiography and digital dental radiography, 24 hour website access to view sick pets in the hospital, state of the art dentistry and surgical equipment. We even offer access to board certified surgeons and radiologists without removing your pet from the hospital. Consults with a large variety of specialists can be obtained over the phone and on line to give you access to same day second opinions. We treat you and your pet like family. All pet parents will receive extensive education on their pet's routine care and any medical conditions that arise. Every new patient gets his or her very own three-ring binder to keep medical records and other important information. We love to give all pet parents handouts and educational materials. We offer several different pet insurance companies to help pay for your animal's routine care and in the advent of an emergency. We promise that your pet will be treated with all the love and respect we give are own pet and with tons of hugs and kisses. Don't forget to pick up a free bandana for your dog or catnip and a toy mouse for your kitty! At Animal Hospital at Brier Creek we love animals and people who love animals. Core Values: Patient care Education of Staff and Clients Trust and Honesty Sincere, Friendly and Kind Patient Care: We are here for the patient and to respond to the patient's needs. We need to tell the client what the patient needs. We need to give the client two yes options. Listen to the client's response. Education of Staff and Clients: Give the client our full attention and explain rule outs, diagnostics, and treatments clearly and send home appropriate handouts. Weekly staff training meetings, 90 day training protocol for all new staff, and cross training. CE as appropriate. Staff must believe in our standards of care to work at our hospital. Trust and Honesty: Encourage staff to share feelings and ideas. Encourage ethical treatment of clients and patients in accordance with the veterinary practice acts. Hire only people that can be completely trusted and will be entirely honest. Dishonesty or a breach of trust is not to be tolerated of any staff, including doctors. Sincere, Friendly and Kind: Encourage sympathy and empathy for clients grieving and/or in difficult situations. Encourage treatment of patients, clients, and staff as you would like to be treated and as you would like your pets to be treated. Treat others as you would like to be treated. Remember that all patients are beautiful and wonderful and deserve hugs, pets and kisses. Remember that all clients that come to your clinic come to you for help and should be treated like family and with dignity and respect. Mission Statement: Our goal is to provide the highest quality of medicine and surgery available with a focus on patient care and compassion in a warm, friendly family atmosphere that encourages both sta...